My doctor recommended it and I went there. It was a beautiful and clean place. The staff and the people were very nice. But it was just difficult for me to put my mother in a facility.

When I entered the nursing home, I was greeted by an eager and polite desk receptionist and saw many residents of the nursing home in the cafeteria eating and watching TV. They did not seem very content. I then signed in at the desk and was told the room number of the resident I was looking for. My neighbor was in a room with another resident in another bed separated by a curtain. Our privacy was respected. My neighbor had a TV and an adjustable bed along with a book and a lamp. The room was very sanitary and the food seemed above average compared to most hospital foods. The staff was very courteous. There were no signs of mistreatment and my neighbor was actually content with how everything was. She was glad to see me so I could relieve her of her boredom. The only criticism I have is my questioning the interactivity between the staff and the residents on a social level. I feel that most interactions are strictly service and there is not connection on a personal level.

My first experience with Schervier was in the 90s at which time my great-grandmother was living there. She was there for about five years. The grounds and facilities always looked very well kept. During visits, she often seemed happy and high-spirited, and was always glad to see us. She spoke well of the recreational and religious services they provided, I never once heard her complain about anything, save for a single nurse that she thought was a bit too rough. They took very good care of her after she fractured her ankle, however there was an instance where she nearly died due to dehydration. We were told it was related to bronchitis she had been suffering from, but a few of us did suspect some neglect involved. When she passed away, they were very helpful with all of the arrangements, from contacting family members to even hosting the wake and funeral.In the mid-2000s, my grandmother was put into Schervier after breaking both of her hips. She was in a different part of the facility, due to the fact that she suffered from schizophrenia and was on a government income. This part of the facility was quite dirty compared to the places I remembered from my great-grandmother's stay. The nurses seemed very cold, both to her and us, as if they had no desire to be there. One day, she complained of chest pain and palpitations, but they waited for about 45 minutes to see if she improved without running any tests. When she finally did have a heart attack about an hour later, they called an ambulance to bring her to a hospital about an hour and a half away, rather than a local one. She was pronounced dead on arrival. When we received a call from Schervier about three hours later, we were quickly told by a nurse who did not even give us her name that our grandmother had "expired" (the exact word used) and that someone would have to come down with ID to make arrangements. Before any questions could be asked, she hung up. We had to call back to even find out how it happened.