So much to say. My Mother has been here for the past 11 months. The entire process was emotionally draining, and the entire management team recognized my stress , and they were incredibly supportive. The memory care community, where my mother resides is a very well designed unit. There are multiple rooms for activities to take place, the staff seem well trained, the food is fantastic according to my mom. I feel that my mother is so well cared for. I am called for any changes, the communication is top notch and the aides are always with a smile. Nothing is perfect, but any time I voiced a concern, the memory care team, of facility administration verbalized a quick plan to resolve the issue. I would have my mother in no other place. My family and I are so happy we chose The Club

My grandmother was a resident of the club in memory care as she has dementia. What happened to her is horrible and in fact traumatizing and I write this review as the issue never was resolved, the staff said there was nothing they could do, and I want to avoid this happening to anyone else. My grandmother had another resident repeatedly come into her room during the night. One night, she had fallen out of her chair and was on the floor, the man came in and sat in her chair and was kicking her and basically using her as an ottoman as she cried for him to get out. She is not in great shape physically so she was unable to get up and eventually gained the strength to crawl into the bathroom to escape him. We also only know if this incident because we had a camera set up in her room (which the staff was aware of and allowed). My mother had to call the club in the middle of the night for someone to go in and intervene. Had she not checked the camera IN THE MIDDLE OF THE NIGHT who knows how long it would have taken for someone to come in. Now, my family understands that the people in mind care are not in the right state of mind so it is not the other residents fault. Where was the night staff!? The real disappointment and why this issue is bigger than one bad incident is because after this, The club said there is nothing they can do about him going into her room. We suggested the staff watch the camera in the hallway to make sure no one leaves their room in the middle of the night and they said it was not possible. They said they cannot discuss another resident and dismissed the incident all together. The man continued to go in her room after this, multiple times. Again, we were told there was nothing they could do. Please DO NOT TRUST THESE PEOPLE WITH YOUR LOVED ONES. In a memory care facility they should be prepared to deal with these types of incidents, they should protect their residents. The scary thing is for those who don’t have cameras. Had we not had the camera, we probably would have trusted the club and thought my grandma was imagining or making it up because of her condition. This is completely unacceptable. Whether you are my family or the family of the resident who wanders, they are not taking care of either and not keeping either of them safe.