The facility is beautiful. And the first few months of my dads stay here was very good, as they helped him adjust to his. new home. However, as my dad and his wife declined, I felt that the attention he received also declined. I ofter saw the aides sitting around talking amongst themselves, and not interacting with the residents. There was one nurse who was unpleasant and disrespectful, and I had to bring it to the directors attention a few times. I don't believe it was handled correctly because her attitude didn't change. My father's wife was very thin and she was weak, due to her illnesses. I often watched her struggle with walking with her walker and no aides offered to help her. Ultimately she fell int he dining room and fractured her hip. That was the beginning of the end, After an operation and rehab, she came back to the unit but needed help with her food being cut up. The nurse refused because she said they didn't have enough staff to do that. She also gave me wrong information and said I needed a doctors note. It took me several days to get the doctor and the head nurse to do what needed to be done. By that time had significantly declined and the nurse told me I should call hospice to evaluate her. Two weeks later she died. During those two weeks they staff lacked compassion, concern and were not helpful at all towards me and my father. It was a nightmare. They didn't even come in and check on them while I was there (many hours). I was heart broken and moved my dad as soon as she passed.

Arbor Terrace Mountainside was beautiful. The staff was great. The people associate well together. I didn't get to try the food, but I got the muffins, which were good. There wasn't anything I didn't like about the community. The prices were reasonable. They had a lot of activities going on. The people were very happy. Some residents were exercising. They were doing different things. Some were watching a movie, and there were some women in the card room playing. They weren't doing the same thing, which was nice because you could choose.

I recently toured Arbor Terrace for my grandma and thought it was absolutely gorgeous. The staff was lovely and all so friendly and outgoing. The residents seemed genuinely happy and active. And the property itself was the perfect size, and we’ll taken care of. Sadly, their memory care is full (clearly they’re doing something right!) but hoping something opens up soon!

Arbor Terrace Mountainside is a beautiful, clean, and well-design facility. My mom has lived in the memory care section for over two years and the attention and care have been beyond my expectations. Activities and meals throughout the day with staff that really care and respect the residents.