Mom was in the memory care unit. Occasionally when I visited, used her private bathroom in her room, and more often then not...had to find a employee to bring toilet paper as none on the roll or extra in the bathroom! Too many times.. where was housekeeping? She called me to bring a heater down at 10 pm as her room was too cold.. contacted Bella Terra to report the problem and come to find out there was a problem in her room regarding heat! Apparently nobody comes in the rooms to check on the residents on a daily basis as this problem could have resolved without a phone call, Had my Mom with us for the Christmas Holiday for a few days and when she returned, spoke with the Nurses unit and told them she didn’t have a shower and was told THEY DON’T MAKE THEM! Hello... how about personal hygiene? My Mother developed a wound on the top of her right foot and had trouble walking due to the pain! I called the nurses station..they cut her shoe, put some cream on it, and bandaged her foot. The next week, called the nurses station as Mom’s foot was not healing and am uncertain if she was given any antibiotics, I called the nurses station 5 times within the next 4 weeks, and since I was not on the hepa form, could only receive very limited info. I talked to Mom and she was crying on the phone about the pain in her foot and told her to tell the nurse when she was checked on to go to the hospital which ultimately happened! It took over 3 weeks before this happened...apparently she needed more than the house physician and Bella Terra should have insisted that the 2 people on the hepa form at least take her to a wound center! Mom’s health began to get worse at the hospital and ultimately passed weeks later! In my gut, a bad infection set in and possibly been prevented had not the lack of proper medical attention given at Bella Terra! Very very disappointed with Bella Terra and would never recommend it to anyone! How can a human being not taking a shower have a good personal hygiene and not be immune to infections...bathing SHOULD BE MANDATORY! Have friends that have family members in the same type of environment and their relatives are bathed at least twice a week! Shame on Bella Terra... feel free to reach out to me regarding this matter!