My husband has moved into Brookdale Smithfield. The reason I chose it was that it's close to where we live, that was the major thing. They have some activities for them to participate in. There is no communication with the staff, it would be better if they knew what was going on in the back office. Like my husband fell the very first night there and the administrator didn't even know anything about it the next day. I have not gotten a report since on how his nights are, and he's got sundowners. I don't know who to ask and nobody seems to be able to tell me who I should talk to about these things. The CNAs seem to be very nice and helpful, they do as much as they know to do. I had to furnish the furniture in his room, and we have his room looking very nice. The bathroom doesn't seem to have any heat, there's a vent in the ceiling but every time I go, I have to open the bathroom door so it'll have a little warmth. He's on a puree diet at the moment, and they encourage him to feed himself. They have a large activity room and they have an activity director, which is nice. They have books to look through, they look at videos, and they'll play games with them. Some of them sleep a lot in wheelchairs, just sitting around the activity table. They also have a TV in there and the director plays different little games with them and puzzles. But the first week I wasn't very impressed. For everything, they always have add-ons, and when you're paying such big money, you would think they would furnish some stuff. Like the liquids, I've got to buy that, the pull-ups, the gloves they use, the wipes they use, I had to buy all that including the power cord for the TV. This morning, my husband has got an appointment, and I asked them if they provide transportation and I was told yes. I spoke to the activities director because he's the one that drives and he told me he couldn't do it, and the administrator said that's the first he's heard of it. I thought they'd have other transportation lined up, but it didn't show up. I went to ask Lisa when the driver could do it, and she said any day but then later said he couldn't do it on the day of our appointment. So I had to go back and make another appointment and when I went back to Lisa she wasn't at her desk, so I just left a note for her.

My mother will be moving into Brookdale Smithfield in January. Everything is topnotch, it feels very homey. The facility itself is very well-maintained and the staff has been very friendly. They keep in contact just to make sure everything is going okay and that I'm okay, so they're very caring. I haven't sampled the food. I had one of their workers do a kind gesture. She dropped off an apple pie to my house from their baker, and it was absolutely delicious. They had group activities like arts, physical activities like group exercise, and social activities like they'd watch a movie together and stuff like that. It's very clean and very presentable. Right now, the amenities are limited because of Covid, but they have beauticians who come in, and they have a fitness area.