My parents live in Brookdale Concord Parkway. It's been great so far. It's a clean, nice facility. People seem to care about them. I'm not 100% sure of their activities, but I know they do stuff with them pretty much all day. They got a garden out back and they let them go out and plant flowers and do stuff like that. I know they have activities, but I don't know exactly what they do. My parents' apartment is nice, clean and has plenty of rooms. Their staff is friendly.

We got to tour the whole facility of Brookdale Concord Parkway, and I was very pleased. It was clean and a beautiful facility, and the staff was exceptional. Everybody was nice and everything was immaculate. What was surprising to me was when you look at it from the front, it doesn't look like it is as large as it is. It was a wonderful facility and we're seriously considering placing my mother there. I talked with the sales manager, Blake, and when he called me to confirm the appointment, I was thinking about not coming because I didn't have anybody to keep my mother with, but he insisted that I bring her along. Everybody else was telling us not to bring her, but my mother loved it and if she had a choice, that's where she wanted to be placed. The amenities were exceptional. I liked the different things that they're involved in with the residents. On the assisted living side, I was very impressed with the size of the room. They were extremely large and very spacious. Then in the memory care, even with a companion, the rooms were spacious as well, and I liked the idea that they had private rooms. I loved the beautiful courtyard that they have for the memory care people where they could go out and visit. They do arts and crafts or they go to the library if you want to have some quiet time. You could also have birthday parties or gatherings with your loved ones there. I like the idea that they provide transportation to doctor visits and I was impressed that there's always a nursing staff 24/7 in memory care. Another thing that I liked about Brookdale Concord Parkway was they have monthly meetings with the residents, where they give them the option to voice their concerns about things that they don't like or disagree with. If they don't like certain meal plans or they're serving too much of the same thing, the residents can voice their opinion on that too.

The tour at Brookdale Concord Parkway was good. We saw their memory care, and their staff was great. The facility is good and the rooms were fine. I would just say they need more cleaning up. The residents are able to walk outside and plant flowers in a garden. They have an eating area and an area where they play games. They can walk around, exercise, and play bingo there too. They're very nice and they care about the seniors.

Sales made everything look great and made me feel that they would provide excellent care. They said there would be approx. two week adjustment period. My relative wasn’t in there for two days til an altercation happened and my relative was sent to the hospital. No one saw the altercation but my relative was blamed.Then I received a call that he fell out of a chair and that the chair was on rollers I don’t remember ever seeing a chair on rollers. Then they sent him to the hospital because he said he didn’t want to live any longer. The resident he shared the room with was allowed to set it up as his own private room and my relative was only given a small space to reside in. When management was confronted they said it would be discussed in a meeting. After their meeting my relative was dismissed from their facility. I was told one thing and treated very differently. This was suppose to be a memory care facility but my relative wasn’t even given a week to get adjusted he spent his time in the hospital. The staff were so tight lipped about everything and there were so many chains of command no one could get their stories straight. I know this is a very stressful time when choosing a place for your loved one. Hopefully this review will help someone see this is not a perfect community.

My father moved into Brookdale Concord Parkway the 1st week of January. The facility is clean. The people are very pleasant and easy to deal with. They go out of their way to try to help you out to meet your requests. He seems very happy right now. Sometimes, he is not the easiest to deal with, but he hasn't complained. The people seem to try to help him the best they can. It has been a pleasant surprise so far. My father has a private studio room. He is 88, but he is pretty active. He enjoys exercise class, and he also enjoys it when they take him out and let him go for a walk outside. Those things have been good for him. They set up a class in the common area. They actually work him out, which is good. Because of the Covid, we could only visit him from outside his window. It is not great right now, but it has nothing to do with the facility. I'm actually glad the way they have it set up. There's not a lot of people coming in and out. He said the food is fine. The facility costs us $7000 a month though.

My mother was living in Brookdale Concord Parkway. They bent over backwards to make her comfortable, although she wasn't happy that I put her there. The family went to see her several times a week. She had soup for supper and wanted saltine crackers, so they went out into the rain to the other building to get saltines for Mama. That spoke volumes to me. The staff is like any other place, but there are some people that you could say are just there for the paycheck. The place itself is really very clean. I think they should make it more widely known what their choices are, like if they don't want what they're having for dinner they could choose something else. So some of the residents' kids fill me in, but it's not terrible.

I was not as impressed with Brookdale Concord Parkway as I was with the other community I saw. It was very clean, but in the dementia unit, I don't think they would get as much attention. The patients that I saw were very sad looking. They were sitting around in wheelchairs doing nothing. I didn’t like that. When I walked in, I was not impressed at all. The director was very nice and very friendly.