Highgate Senior Living was very nice, and it looked like a caring environment. It was clean. The staff was good. The rooms were nice. I thought the maintenance was good. It was very clean and very well kept.

My mom moved into High Gate Senior Living at Great Falls because it's the one that had a room available and she ended having to go to memory care. It's been working out quite well. I haven't seen it. We never got to see the rooms because of the COVID, but every interaction I've had with her caregiver, and they're by phone, have been great. My mom also has a friend, a close friend that keeps an eye on things that lives up in Great Falls Montana. Between the two of us we've had nothing but good interactions with everybody there. Their handling of the COVID issues have been great, they're very responsive. I was able to see from the outside because they told me we were not allowed in. There was one week when they tried the visiting in the lobby but then they had to stop that too. The only time I see her is if I take her to a doctor's appointment when I'm there. It's not really a good situation no matter where you are. I appreciate the responsiveness, and compared to other places that I've heard about, I think they're great. They have activities provided to the residents, although right now they're limited. They were doing more activities for the memory care because of the issue of keeping the residents locked in their room. Keeping them locked in their rooms is difficult in memory care. They were, for a while, doing socially distanced type of activities and they have an app that sends text every day and tells you which activity your loved one is taking part in. You have that so you know what's going on. My mom took part in the activities and when I talked to her she didn't complain. Some things she would just watch and other things she would do, like baking cookies in the morning. I didn't visit this facility until we were ready to make a decision, so I just made everything via phone calls. They did send a video of the inside and her room before we made a commitment, and I thought it was nice.

We had a terrible experience at a Bozeman facility and when a slot came up in Great Falls, dad was moved to Highgate Memory Care in Great Falls. We continue to be impressed with their high level of attention, competence and care. Every one of his caregivers have gone above and beyond and have the skills to redirect dad when he is spinning his yarns or exhibiting exit seeking. We as a family truly appreciate all of the Highgate employees professionalism and I would not hesitate to recommend the Great Falls facility.

The staff have been wonderful with my grandmother: very caring and patient. The food has been excellent with a wide variety of choices. The staff has been able to get my grandmother to participate in numerous activities. The horse races and exercise class are some of her favorite things. Those activities help her physically and mentally. I would recommend Highgate to anyone I know.

My husband, Allan, has been in The Highgate Memory Cottages since June 12, 2014. I didn't want him in any other facility as several years ago, when they opened, I was with a company that was involved with the opening. I LOVE everything about Highgate. The Staff and Care Partners are the most caring I've seen in other Senior Living Facilities in Great Falls. I wouldn't want Allan anywhere else. He's happy and that's what counts in the long run.

My parents are in Highgate Senior Living. My dad needed the memory care. And she chose to live in the memory care, but they have now figured out that dad is not all that bad. I think they're going to move them to an apartment on the other side. It's been working out excellent. They've been very flexible. My parents are together, and that's their goal. It's very clean and very attractive. I'm very pleased with it.