I have visited American House Westland Venoy. It was a modest place. When we went on the tour with my family, the workers were very kind, and you could tell that the residents were well cared for. The rooms are small, which we expected because it's a more modest place, but the director spent over an hour with us, telling us about all the details and the place. She spent a lot of time with us, and we were impressed with that. They had a lot of activities like playing cards, and games, sometimes they'll have a little music, and they'll have together time. There is quite a variety of activities. The rooms were small, but they were neat and clean, and that's what's important.

I went to American House Westland Venoy. it's very nice and very clean. It's just everything that I think would be fine for my sister. When I went it was for memory care, and it was very nice. Everything was clean. Another thing that really got me when I walked in there, it did not smell like a hospital or anything like that. It was a very pleasant smell, and everything was so nice. The residents seemed to be happy. They were clean, and everybody was doing what they were supposed to. Some people were sitting around just enjoying the Saturday. They were getting ready for breakfast. The workers seemed really nice. The lady that gave me the tour was very nice and helpful. She showed me the room if my sister was going to move in. Everything was so nice to me. It didn't really feel like a nursing facility or anything like that. It just had a comfortable feeling. They have different activities, and they have an outdoor area where you can go like a patio area. It was really nice. I got there so early, so I didn't really see activities. Everybody was dressed and preparing for the morning. The room was a nice size where my sister could take her 70-inch TV. You have to bring your own bed, but she has a hospital bed in her house. They had a hospital bed there too, that they said they would leave it there if my sister needed it. They didn't have an air conditioner in the room, but they have it out in the common areas. They had a huge ceiling fan, and they had built-ins where you really didn't even need a dresser. They had a built-in that would have been perfect where you could hang clothes up, and it had drawers where you could put stuff. They don't provide snacks, but I saw where some residents had a mini refrigerator. It was a nice idea. The place was clean and really nice. I was very impressed.

I visited American House Westland Venoy and was very pleased with them because they do memory care there. The staff and the place were very clean and nice. It was all on one level. The courtyard was beautiful. They decorated it really nicely for Halloween. It was a really nice place. This was the most impressive one I've seen. For as big as it was, it was just a small place. The staff was very impressive and very helpful. We fell in love with it. My decision would have been the American House Westland Venoy overall alone because it's just bigger staff, because of the activities that they were offering, and the security of the rooms and everything, so we were really impressed with that. As far as funds, it was reasonable and in our budget.

My husband is at American House Westland Venoy, and I can't really complain. I don't have no negativity as far as him being there. The physical appearance of the place is good. I'm not gonna say it's modern, but it's well-kept. The staff is courteous and very informative. He gets breakfast there, but sometimes he doesn't want to eat it. There are days when it's good, and there are days when he doesn't eat his meals. They have a calendar of activities. They do coloring, toss basketball, exercise video, and puzzles; he doesn't really participate. I wish it could be cheaper. They have amenities like a salon. I think maybe he could use another light, but he's got a little lamp. They also have a garden patio. Right now, they got it decorated for Halloween.

I visited American House Westland Venoy. It was very closed off, as far as a public or common area, where those patients could come and sit outside of their room. It was a small area. We observed a couple of patients. The staff ratio there seemed low, but the other thing is, that's a very old facility. It was built in 1979, and it was needing updating. It's kind of worn-out looking, and not very cheerful for the area that any patient would be there. It just didn't give a real good feeling and good impression. We saw the dining room and met with the administrator in her office, and she walked us back to the memory care section. There was a really small room that they had set up as a dining room for those patients, with a table that had six chairs. I don't even imagine that six people could be there. She mentioned that they would be included in activities as they were interested in participating. I would imagine it would have to do with crafts, but there wasn't anything presented to us together because it was very small. She gave us a menu that showed food for a month. It looked like they had standard meals. We walked by the kitchen, but everything there was narrow hallways and dark. The lighting was bad; it just wasn't a good impression. They were charging for the memory care units almost as much as another facility. If I was choosing based on my budget, I think I would go with the other one because it just was more open, fresher, cheerful and everything. This one was depressing. We saw the administrator, and in passing in the hallway, we saw one staff member who was assisting a resident, but there wasn't any introduction or anything.

I like that the memory care center at American House Westland Venoy is secure. When I went in on the initial fact-finding mission, during the appointment, the lady was caring. She seemed to know everybody's name, she was informative and I just got a really good feeling from her. She gave us both a good, warm feeling. And then she took us on a tour and I was impressed with how clean and neat everything seemed to be. We just liked it. None of this memory care is inexpensive, but their price was fair and their location was perfect for us as well. My dad is in memory care. I saw one meal delivered and my dad said it was awful. That's all I know. But it could be that it was just something he didn't like. Overall, I feel like this is a good place for him and I'm happy with it. Even though all of his care is expensive, I would say that the value is there.