My mom had a bad experience at the new third floor memory care unit at Ingleside at King Farm. She has since moved to a different memory care unit and is receiving great care and is flourishing. Observations: Emergency pendant: slow or no response Room: Spacious, good lighting, large bathroom Food: limited choices, some unhealthy items, some bad tasting. Activities: Exercise classes were excellent. Music therapy classes were generally not good because unruly residents were not controlled and disrupted the class. Difficult to get to many activities since on a different locked floor. Cleaning service: Excellent Safety: An aggressive resident often roamed the third floor unattended. This person threw a trash can at me while I was visiting my mom in her room. Raised this to executive director, director of memory support services, and community director of nursing. Response was that the aggressive person had the right to roam unattended and that my mom should stay in her room with the door locked.