I visited Woodholme Gardens, and the overall tour experience was great. I found the staff to be very warm and very professional, it's everything I would want for my parents. The rooms were a decent size, there's good space for them. The place was very clean, well-kept, and well maintained. The person who gave me the tour understood our situation and what we were looking for. The dining area looked very neat and clean but we didn't try the food.

My dad is in Woodholme Gardens. Right now based on business operations, I would give them a two because I haven't been very pleased with the assistance that I've been getting from management. Unfortunately, my dad had only been there for one week, and one of the residents tested positive for Covid. They've actually been shut down for basically two weeks. I just received a phone call today that they will be opening back up tomorrow. However, I made several calls to the assistant director requesting to get a care plan as additional assistance to find out more, since he went there on an emergency basis. It wasn't actually a place I had chosen. It was the place that was recommended to me temporarily because he's been released from the hospital. It wasn't a place that I actually selected myself. I wanted it to be acceptable, considering the fact that it was an emergency situation, but the assistance that has been provided, I just didn't feel it. If I had to rate them based on the management of things, I would rate them very low. He's been there three weeks. I've only been able to visit him one week of the three weeks that he's there. I really don't have a full overall feel for how things are going. I do know that I had purchased some curtain rod and some curtains to be placed in his room. To my knowledge, that has not been done, even after putting in a ticket request for maintenance. They do little small things like that. They do publish a calendar of activities for the entire month. I do know at least while I was visiting that they escorted my father from the memory care area down to the assisted living area to participate in the activities with the assisted living residents. I do know that when I went there, I did see residents out in the common area, and they were doing exercises or listening to music. I do know that they do involve them in activities. They do have a barbershop. They're supposed to clean the rooms, change the linen, and do laundry, but I haven't been able to get a feel of how all of that is going yet. The cost is a little bit more than what I expected to pay. We paid an additional fee because the room was entirely too small. However, when you're in memory care as opposed to assisted living, the cost of the room is different. I'm anticipating that once he's evaluated and if it's determined that he can go to the assisted living area, then he would be able to get in a room at a reasonable cost (as opposed to paying an extra thousand dollars for that same room in memory care).

My father was at Woodholme Gardens. They did not have enough staff for the number of memory care residents that they had on the floor, and the limited staff that they had were not qualified to be there. They did not know how to best handle people with memory issues. The facility itself was lovely. They've got large, spacious rooms, and bathrooms, and it's well-appointed. Their meals were appropriate sustenance too, but they didn't look appetizing, and they were small portions. I missed appointments because they were unable to get my father to get onto the transportation for an appointment. I also had to reschedule appointments, because they called me to come upstairs to get my father to come down, and I always had to call and see if there's time for me to extend that appointment out because they didn't know how to talk to him. So, then they had to call the head nurse, and that takes extra time. If they had someone who knew how to encourage their residents to get on transport, they should have done that ahead of time. I liked the exercise classes that they had and the dancing was fine, but they advertised a lot more than I think they were actually doing. One of the other problems I had with them was that they requested activewear for the residents, which kind of took away their sense of themselves. My father's always been a collared shirt and slacks guy, and they had him in sweatpants and a sweatshirt, but what that baggy clothing did was it masked weight loss. They did not communicate to us at all that my father was not eating properly. He has a high metabolism and we were unable to see the significant weight loss because of the baggy clothing. It wasn't until he ended up in the hospital for dehydration for the second time that we noticed in that hospital gown how slender he was. It was a significant weight loss on an already slender man. If my cousin and my aunt had not gone to visit him and seen that he had cracked lips and his tongue was white, he would no longer be with us. Lastly, if you send clothing for your loved ones, know that they wash it all. He had an extensive wardrobe of suits in every color, because that's what he wore, but when we sent those out to them, they put them in the washing machine and the dryer and ruined every suit. So, families have to make sure to take care of their dry cleaning, because they don't even warn you about it. They just do it.