When I walked into Brookdale New Port Richey, everything looked nice. The dining area looked nice. The people were very nice. The lady that took me on the tour was very knowledgeable. The place was clean. The people seemed to be in pretty good shape. Then we got to the memory care unit and it turned into a dungeon. Looking at it, there's just no way I could put my wife in that position. The rest of the facility looked wonderful, but as soon as you walked into the memory care, it was like walking into a cave and the people there just looked distraught. Honestly, I walked away from the place in tears, thinking about putting my wife in that place. I didn't get into any of the rooms in the memory care. They were all closed. At the time, they had a bunch of kitchen chairs lined along the wall with people sitting shoulder-to-shoulder in these chairs. It was just a sad scene. They told me about the activities, but I didn't see any. The rest of the facility was all bright and cheery and looked nice and the dining area was good and everything. It looked like a nice place to go. I could picture myself there with my wife, enjoying maybe a beverage going up and down the halls, but when I got to that memory care unit, it was small, dingy, had gray walls, and dark. I didn't like it. The staff was nice. The whole facility looked very nice until you get to the memory care.

I wasn't impressed with Brookdale New Port Richey. Their memory care unit was very outdated and very small. It's not eye-appealing and it was someplace I would never, ever recommend to anybody.

My client stayed at Brookdale New Port Richey for just barely a week. The room she had was very tiny and nothing grand. She didn't have a shower facility in her bathroom, so she had to use a community shower that they all use, which she didn't like. She was in a locked down unit, and their dining area was very miserable. She wasn't in the main dining hall because of her dementia. They had movies, gardening, and transportation services. The staff was decent. The main part was fine, but the unit she had to be in was very depressing to me. The only thing I've seen them doing was watching a TV program about animals and discussing it, and it's overpriced.