Wyndham Lakes
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- 10660 Old St Augustine Rd, Jacksonville, FL 32257
- (904) 516-9361
- 4.1 ( 10 reviews )
- Assisted Living, Independent Living, and Memory Care
Related Costs
Description
About This Community
Wyndham Lakes has been specifically created and thoughtfully designed for social seniors who want to maintain an active lifestyle with the surroundings and comforts of home. Our senior community uses a personalized program of care, moving away from task-oriented and moving toward person-centered care. At Wyndham Lakes, we believe in getting to know each individual that we serve, learning their life story. We use this knowledge about their life and who they are to customize our care to fit the person.
At Wyndham Lakes, our staff is available 24 hours a day, seven days a week. Our nursing staff is committed to providing the best medical monitoring and care to each of our residents. We also utilize resources, such a physical therapy, and occupational therapy to ensure that your loved one receives the very best in senior care.
Reviews
4.1
( 10 Reviews )
Donna
December 24, 2022
Wyndham Lakes was rather old and rundown. I wasn't very impressed with it at all. I didn't notice a lot of activity or things like that. I was neither impressed nor unimpressed with the staff. The apartment was small. There was a courtyard. The lady who showed me around was nice.
Diane
February 26, 2022
Wyndham Lakes was like an old college campus type of setup. The food was good, but it was old. They didn't seem to have enough staff, but I was there on a weekend, so I don't know if it's better during the week. When I went into the memory care, it smelled like urine. It didn't have a lot of common areas like the other facilities and not a lot of activities. They got discounted prices though, so that was a good thing if you're on a low budget.
lee holder
October 13, 2021
CREE the director of memory care is awesome. I talk with here very often as my mom is in memory care. Cree is an absolute jewel for this company. She cares and makes it known everyday and is a pleasure to arrange things with. Much love, Lee
fight for right
February 18, 2021
Don’t let that pretty picture of the grand piano and shiny floors fool you. Memory Care is one small hallway at the very back of the property. The dark hall is wide enough for one wheelchair and one person pressed against the shabby, dirty wall. A shared room is barely big enough for two twin beds and two wheelchairs. In my experience a shared room with people who are memory challenged don’t always remember what is theirs. Want your own toothbrush, better keep it on a string around your neck. Unless your loved one is doing something they shouldn’t be, they won’t get much attention. Neither will you if you call to check on your loved one. One star is too much, this place is a zero.
Michelle
June 20, 2019
I toured the memory care level of Wyndham Lakes Jacksonville for my mom. It was a little more worn-looking. It felt a little more locked away and less open, but the activities people and the staff members who gave us the tour seemed to be engaged. I saw the rooms and they were OK, they just looked a little worn. The dining area was fine. The residents were all outside under a gazebo and they were doing an activity as a group. The staff member did fine during my visit and the facilities were average.
Roberto
April 24, 2019
This is an excellent facility for mental care. Brittney T. is an excellent care director and manages the ward in a professional manner.
Visitor
April 14, 2019
The cleanliness is spot on. Brittany, the memory care director is awesome!
Robyn
June 28, 2018
My mother-in-law was at Wyndham Lakes memory care unit. We did not have a very good experience there. While she was there, they had no management. The manager that was in the memory care unit stopped coming in and they didn't have anybody to take her place. The overall executive director and the person in charge of the financial department were not there as well. They completely eliminated all of the positions, but they didn't have anybody filling them for a couple of months. Now they have a new executive director and financial manager. The place was floundering. The part for the independent care and the assisted living was pretty nice. The whole place was being remodeled. The part for the memory care wasn't as nice as the other places. They tried to keep it pretty clean, but it didn't get as much attention maintenance wise as the rest of the place did. Everything else in the facility was beautiful, except for the memory care unit, which was not as nice. Some of the staff member were really good, but some lacked leadership.
Mike45
May 20, 2014
Mom was at Wyndham Lakes before she died eight days ago. The experience was very good. We never had any regrets with this facility. She had a roommate, and they allowed us to furnish the room to our taste. There were 14 rooms in the memory care unit. The staff were all very friendly. We've been getting some cards and phone calls from the nurses there after Mom died, and we appreciate that. I've eaten there, and the food was healthy and fresh. We were pleased about how every table had its own waiter.
Mike McLemore
May 09, 2012
This facility is secure, clean, and staffed with attentive, profesional, and gentle caretakers. My parents are in the Alzheimer's section (Memory Care Unit), and though they prefer to spend their time together in their "apartment," the staff does get them out in to the unit to interact with others, and they do outside activities like sing-alongs in the gazebo (in a secure courtyard) and supervised field trips - e.g., picnics to local parks. The food is nutritious, well prepared, fresh, and well varied. Physician comes in weekly; staff are attentive to the occasional need for non-routine care. Onsite physical and occupational therapy is available. Pleasant setting in which residents are treated with respect, dignity, and good care. Such a relief.
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