I looked at The Windsor of Gainesville. It was very good. The people there were good. I think my mom-in-law could fit in there very well. They have semi-private rooms. They do have private rooms, but you had to get on a waiting list, so we just prefer the other facility because they're all private rooms. I toured both assisted living and memory care. The semi-private rooms are smaller, but the place was clean and nice. The thing that stuck out about The Windsor of Gainesville, which was good is that memory care is limited to 24 people. When I was in there and it was like 2:00 in the afternoon, they talked about how they try to keep them engaged. I counted 18 people that they had out either engaged with each other or a caregiver engaging with them, so it was good to see that they did what they say they do. They keep them engaged because the majority of people were out, and they were active and doing things, and that's inside memory care. That was very impressive. The facility is a pretty good size. They have other areas with activities. They had a small movie theater where they were giving a presentation. There were a few people in there. They offer a lot. The big thing is with the people who need memory care, they probably don't want to participate in things, but they had them out participating in crafts and discussions and things, so it was good.

We went to The Windsor of Gainesville, but the whole situation was ridiculous. We had an appointment, and there was another person at the same appointment. The presentation of the staff who made the appointment wasn't in order. We were not allowed in the building. They dragged chairs out on the front porch. They had all sorts of boxes and materials and delivery stuff in the lobby, so you couldn't even get in to see. The confusion of the tour was a big negative, and the other thing was when we talked about the care it was not all-inclusive. Everything was an add-on, e.g., if you get so many showers a week, if you want to add a shampoo to that, or if you want snacks. It wasn't a total care price, and it was expensive. We were not impressed at all. It looked acceptable, but it was like a hotel with lobby, and not welcoming. There were lots of tile and lots of concrete. They were not organized, and they were not warm. I suggest they organize and prepare better for visitors, have a plan in mind when someone makes an appointment, and reconsider their add-on cost.