My mom has been at The Palms of Fort Myers for a few months now. I'm impressed with it. It is a nice big place. She has plenty of room to wander, and so it ended up working out well. I like that it's an active community. They have continuous activities going on. The staff seems like they care about the residents, spending a lot of time with them. They are very good and very attentive to the residents, and very hands-on. They pay attention to their residents a lot. The nurses too are very kind to us and are very good to my mother, really monitoring how she is doing. If they noticed something was different, they got on it and got to the doctor and they changed her medication. Her room is big, especially compared to some that I had looked at. What I still don't like about it is that once I left there, it was very hard to get in touch with my mother. It always seems to be a big deal. The woman that runs that floor gives out her cell phone number, but it's very hard to get her because she is always doing activities and doing things, so she can't always answer her phone. And that was one of my big complaints in the beginning. The staff is wonderful, but they're understaffed. I saw that they had sing-alongs and exercise classes. There was one time when they had a band in and memory care was able to go out and be with assisted living and independent living to watch that along with them. In some of the activities, they actually can go out and see more people. It was big enough so that there were several people there that they could make friends with. I didn't eat there because we're not supposed to go in there and eat with them. But from what I saw, the food looked really good. I know my mother is very happy with it. I saw the soup and it looked good.

My mother was a resident in the Bridge to Rediscovery (Memory Care) unit for about 4 years. She started out in the Independent apartments and did quite well for a couple of years and then declined needing more supervision and care. She was fortunate to have a lovely private room. One of the things I appreciated was how the staff all knew my mom and they worked as a team to care for her. I also appreciated the Activities staff and how they worked to engage all the residents and provide activities they would enjoy and keep their minds sharp. The nursing staff were also very good about communicating with me any concerns or issues.

This is the first facility my Father-in-law has been in that he likes. All the staff is so kind and helpful. I am so glad we chose The Palms to be his home.