My mom is at the memory care unit here. First of all, they realized that I had an immediate need, because my mother would disappear on us after dark, and it was a big ordeal to find her. When they contacted me, they made it so easy for me to get my mom placed in five days. It required some paperwork, and they came to the home. A lot of these places were like, "You have to take her here and you have to take her there," but they just came right to the home and had it by Tuesday, even when I just made the phone call on Monday.
By Tuesday, they were out here evaluating her. I had gone Tuesday morning for a tour, and nothing was off limits. I got to ask the residents, I got to talk to the staff, and everybody was so kind and friendly. Then they came out to the home on the same day, introduced themselves to my mom, and did their assessment that they needed for the paperwork. It was pretty much a done deal by six o'clock on Tuesday night, and all she needed was her COVID test, which I took her to get. They just told me where to go so we could get the results.
I also needed furniture, and they even supplied that. They had some of it stored that somebody had left, and then they set up the bed. Every place that I called, they said that we have to buy our furniture, and that's going to take me a little bit longer. They said, "We realized, based on talking to your mom, that you need us to act now. So, we're willing, for free, to let you use this furniture." My mom's been in a private room just until she could adjust, and then they will move her in with somebody else. They really bent over backwards for us.
When I dropped her off on Monday, she recognized somebody, and she was smiling. She went right off with them, and never looked back. The first thing I noticed when we got there was how clean the place was. The offices, the rooms, the restaurant, the lobby, and everything else look so clean. The residents were smiling, friendly, and they seemed to be happy there -- even the employees were happy. I haven't tasted their food yet, but my mom is eating it, and I know she likes good food. The employees are also happy with it, too.
They communicated beautifully with me since my mom's been there. They really made it all easy.
The rooms were lovely. You could decorate them, and put in any furniture you wanted. I was impressed with the lady that showed us through, she would stop and talk, and she knew everybody's name. The great room had a nice TV, sofas, chairs, and tables. It was just very pleasant, bright, and decorated nicely. I was impressed with it. The facility was beautiful, very convenient, and easy to get in and out . The staff was just around, pleasant, smiling,and to me that's a personal touch.
