The Elite Alf at Naples
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- 1155 Encore Way, Naples, FL 34110
- (239) 598-1368
- 4.0 ( 26 reviews )
- Memory Care
Related Costs
Description
About This Community
The Opal at North Naples was acquired by Opal Senior Living in 2019 with the goal of providing exceptional care while encouraging an active and engaged lifestyle for the residents we serve. Opal Senior Living together with its affiliates owns, operates and manages senior living communities and healthcare facilities throughout the country.
Three Meals A Day
We serve and our residents will enjoy three quality and healthy meals a day with many varities
Lifestyle Programs & Cultural Events
We also provide lifestyle programs to help our residents feel energetic, engaged and involved within the community
Emergency Response System
We have an Emergency Response System in place if and when in time it is needed
Housekeeping & Laundry Services
Light housekeeping, cleaning and laundry services are all available for our residents to give them more time to enjoy their independence
Wellness Planning
Residents can take part in any of our wellness programs; these programs are designed for the daily well being of our residents
Snacks And Beverages
Everyone gets an urge to snack on something every once in a while, we have plenty of choices of snacks and beverages
Medication Assistance
Assistance is available for our residents who need a little help with the handling and consumption of their medications
In-House Physicians Available
Physicians such as; Dentists, Podiatrist, Psychiatrist, and Physical Therapists are available upon request
Secured Memory Care Specialized Facilities
We have an entire units dedicated just for our residents with special and/or memory care needs
Thank you for your interest at The Opal at North Naples. Please give us a call to schedule a free tour.
Reviews
4.0
( 26 Reviews )
mascsg
January 16, 2023
My mom lived at The Opal for almost 2 years.During April-Nov of 2022 she got Scabies 3 times while living in cottage 2. It is my opinion that the cottages are filthy, and the care is really poor. I had to routinely clean my mom’s room myself. My mom lived in the renovated cottage but even that had peeling floors that they would duct tape down. During the 2 years there was a constant turnover of staff. There were 5 Executive Directors, 5 Directors of Wellness, 4 Marketing Directors and a multitude of caregivers. There were many months at a time when there was no Director of Wellness(nurse) on staff at all. The activities were good, except there is only one Activities Director and she is split between 4 cottages, so most of the time your loved one does nothing. A really troubling thing for me is that I observed almost no supervision of caregivers inside the cottage, and a lot of them seem more interested in their cell phones than the residents. The food is fine, my mom liked it. Overall you can do a lot better for the money!! I wish I would have moved my mom sooner, and I hope I can save someone else from making the same mistake that I did.
PennyLane4
May 04, 2022
First, there is a new director every few months. This latest one is rude and argumentative. She does not take responsibility for anything. My mother's room has holes in the walls, a toilet that doesn't flush, ants in the room. We have to fight for months to get any repairs completed. Don't let the pretty pictures fool you, only oe cottage has been renovated. The others are outdated. We chose this place in part because of the nice gardens. Now, the grass/bushes are dead because they wont pay to fi the broken sprinkler system. On my last visit, I had to bathe my own mother because she smelled terrible and had not been bathed in 2-3 days. This wasn't the first time I've had to do this. I never see any human empathy from the aids. All of these poor people just sit on the sofa like zombies and watch T.V. all day. A new guy just arrived, and he screams "help" at the top of his lungs everytime I visit. All he wants is to talk to his wife, but they won't let him. Then there are the chocolate morsels I found on a table one day. Turns out a patient had taken those out of her colostomy bag and set the "nuggets" on the table. No one noticed for who knows how long. If we didn't visit, things would be horrible for my poor mom. They sold us all these great promises, but none of it was true. Stay away unless you can visit every day and check up on them!!!
krunspan
March 27, 2022
Do NOT even consider placing your loved one here!
For the 37 months that my mom was at The Opal, there was a revolving door of executive directors, directors of nursing, caregivers, and receptionists which resulted in inconsistent quality of services. Management was not available after 5pm. There was a lack of guidance, value, and supervision for the caregivers, most of whom spoke minimal English. Corporate put NO effort into maintaining the facility: leaking toilets and sinks, ghost ants, dirty walls; upgrade promises were never carried through. The landscape is shabby, the sprinkler system doesn't work, and the facility is deteriorating. No one seems to care; 2 of the 5 cottages are closed. Sadly, there is an absence of respect for the families. After my mom died, NO ONE in management bothered to acknowledge this. How much effort does it take to send a card or make a phone call? Clearly, The Opal management lacks the compassion, skills, and desire necessary to effectively run a safe and attractive memory care facility.
Brian
My dad has been at The Opal at North Naples for a few weeks now, and he's happy there. I'm pretty happy with the place too. He has a nice apartment, and the residents are generally happy. Some days are different from the others, but the last time I was there, I heard people laughing. It was like a big party and dad loves it. He's very happy to have company, and he's getting everything he needs. The staff members are all very nice and cheerful, and they seem to enjoy their jobs. There's also longevity within the staff. Some of them have been there for a long time.
He likes the food so far. They said he eats all of it and finishes his plate. The building was recently remodeled, like a year ago, so it looks good. He just has a closet door that could be in a little better shape, but that's not a big deal. It's all been remodeled, so it's nice, clean, and neat, and the bathroom looks good and modern.
They do have activities every day. Some days it's bingo, then it's something else other days. Dad is very interested in that. It's perfect for the memory care residents. The decor is kind of weird, though; like in the hallway off to one side, there's a crib with a few baby dolls in it and they look realistic. It seems kind of weird to normal people but I get it. You have babies and that's something that everybody could relate to, and then over in the other hallway, they have a little tool area set out. So it's like a little bit of this and a little bit of that, but it's interesting and seems conducive to keeping them amused.
theworse
March 02, 2020
I would not let my dog come here to stay. It’s dirty, old. Not enough aids, food, not fit for a dog to eat. I will say, the activities on the most part are ok. They have people come in and help them paint, ceramics, music talent. A lot of the residents look like they have not been showered in days. It smells horrible at times in the hallways and LR. The LR furniture smells, the card tables, and tape holding them together. This is just a small list, I could go on and on.
Rethink, before u decide on Opal.
Andy
I enjoyed the tour at Juniper Village at Naples; it was a good concept. I didn't like the idea that they move the residents from one section to another as they decline. I think to age in place is the better way to go, but the community and the general concept is very good. The person who showed me around was very knowledgeable and they have a good system; they have a good program. They have five buildings and as people decline they move them from one building to another. The buildings were well-kept, had nice layouts, a wonderful atmosphere, and nice open spaces.
AG
May 31, 2019
My wife is in Juniper Village at Naples. The management, the people that take care of her, and the helpers are excellent. They have a nurse on-staff 24/7 and a doctor comes five days a week. The meals are good and the service is good. They go out of their way to help people. The place is spotless, clean, and there's no smell. Everything is perfect. They have five buildings and they go by categories. The most that they have in each building is 14 residents. The main kitchen provides the food for them everyday. They have one building that's for women only. You can have food anytime you want and you can make a reservation for a private room if you want to have a get-together with your family and friends. The food is excellent. Each building has their own kitchen, dining room, and staff. They have trees and benches, and you can go out from building to building and it's secure. They give you a code and you can go there anytime. They have music, entertainment, and a television room. I would recommend them. They treat you like family. The rooms are very big. It's only one floor, and they have a bathroom and a shower in each room. They give them a shower twice a week if they need it. I saw one staff member giving a leg massage to my wife. They have a beauty parlor and a barber shop. It's like a private house. The price is much better than any other place.
Shari
March 13, 2019
Juniper Village at Naples is very nice. I like the staff very much. They have an interesting concept with the cottages. They are small, but they're all exactly the same. It is like a house with lots of bedrooms. There is a common area with a big TV, and there is a kitchen-dining room area. The location is interesting. It is off the highway, so it is tucked away. It is like haven, which is nice.
Judy
After visiting many memory care facilities and having my Mom in another placement prior, I can't express to you how wonderful Juniper Village in Naples is. Maria, the Director, Sharon, the Head Nurse, and their staff have been wonderful to work with. They actually care and listen to your concerns. They have given and continue to give great care and comfort to our entire family, not just my Mom who is a resident there.
R. Donovan
May 10, 2018
Wonderful people! Great follow up and monitoring and "doctoring"! I am so glad we were led here.
Diane
April 26, 2018
Juniper Village is an amazing wonderful assisted living facility. Very much like living at home for my mom but with much more going on. I especially love the individual cottages with a limited number of residents in each, yet round the clock care. They provide activities, entertainment, as well as care. And the outside grounds are wonderful for the residents to walk, yet very safe. The staff is wonderful, helpful, friendly and caring. I would recommend Juniper to everyone!
Barbara
Outstanding! Would recommend to anybody.
Helene
April 18, 2018
We always enjoy lunch with mom. Thank you.
Ruth
April 16, 2018
My husband was at Juniper for about three and half years. They were very caring and supportive to him, and they still are that way to me.
R. Donovan.
March 20, 2018
Very warm and knowledgeable personnel. All questions answered quickly and courteously. Constant updates and encouragement. Resident's room is cheerful and clean. Resident is treated kindly and kept busy physically and mentally. I would highly recommend Juniper Village.
C.S.
February 15, 2018
My father has been cared for with gentleness, concern, and love for the past 3 years. The caregivers are attuned not only to each resident's needs but to family member also. Management holds quarterly meetings with family members to review medications and vitals and to discuss any changes and/or concerns that either the staff or family may have. They have speaker speakers, entertainers, luncheons, counselors, etc. to make this illness a little easier to bear.
Adam
September 21, 2017
Juniper Village always goes over and beyond for their residents. 10 out of 10! I feel very comfortable referring my clients to their community.
Bonnie010642
My husband has been a resident for 6 months. I am very pleased with the care he is receiving and I would highly recommend Juniper Village to anyone seeking care for a loved one.
Linda063185
December 08, 2016
My mom is very content, and she likes the food and her room. The level of care is good. The caregivers and staff are very nice and helpful.
Debra461804
November 29, 2016
I am very pleased with the quality of care my mother is receiving at Juniper Village. The administrators and staff are competent, compassionate people. As an RN in the home-health industry, I have seen many facilities and I would highly recommend this one with its small homelike setting. Good meals, activities, on-site salon, and a nurse on duty 24/7 are also a plus.
Dave600258
September 27, 2016
The front office staff is outstanding. They are all so friendly and helpful. You can tell they all love their work. It makes a great environment for all workers and residents.
Visitor_2644976
August 12, 2016
My mother was a resident of Juniper Village for almost 2 years up until her death in July. All I can say is that if anyone out there is looking for a safe place for your loved one you need not look any further. My mom was in another facility before Juniper and it was not what I was looking for. I know that she enjoyed the cottage she was in very much. I felt that the staff truly cared for her and she cared for them as well. I can only say if you want to sleep at night knowing your loved one is safe and loved, look into Juniper Village. I thank the entire staff of Juniper Village from the bottom of my heart for taking such wonderful care of my mom Frieda. I know she felt the same. When you sit down during the day with a cup of coffee you might think of her and smile. Thank you all. With sincere thanks Eileen Schroeder
Barton F. BroadheadTKIQI
Executive director and head nurse Grund are always motivated and interested in the residents. Staff is pleasant, ready to assist on first request and knowledgeable.
Anonymous115485450
May 10, 2016
Juniper Village was OK. It was a smaller community and campus without many amenities. There’s a very small gathering area for the residents. It didn’t leave any mark, and I wasn’t impressed with the dining area, either. It didn’t look modern and was old. The living spaces for the residents could be modernized a little bit. The space they shared for community activities was a too-small living room area.
Nancy OkeefeOBNNQ
May 10, 2016
Juniper Village offers memory care patients a unique experience. The small cottages each equipped with kitchen, dining and living area provide a home like atmosphere which is less intimidating than an institutional setting. The staff director, nursing and caregivers couldn't be more helpful. Our concerns are addressed in a timely and caring manner. I feel that my mother is in very good hands.
Richard Russel
March 30, 2016
Caregivers are excellent, especially Fenande and Yve. The head nurse Sharon is outstanding along with her nursing staff. The facility manages resident care in a professional and kindly manner. The director of this facility , Maria, is outstanding! She has turned this place around and will continue to make improvements. The staff, caregivers and management are extremely helpful, caring and compassionate. Thanks.
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