Grand Villa of Altamonte Springs was very clean and the people were very nice. They have bingo games and a group of people that would come in to sing and play the piano. The memory care rooms were clean and big. The cafeteria was small because they only have a few residents, but that also means staff could spend a lot of time with them as they're not overcrowded.

Grand Villa of Altamonte Springs was a very nice facility. It looked like it was well run and well cared for. The staff seemed excellent. It's just that the staff at the other place impressed me more. The room that I saw was sufficient. It would have met my needs and my mom's needs. It had a bedroom, a very nice walk-in bath, and walk-in shower, and the showers had seats. It was just a nice facility.

I toured this facility 2 years ago and recently returned this facility WOW! Is all I can say. The memory care I can not even recognize. Everything looks and feels so bright and vibrant. There were staff that remember from my last tour still employed there. Longevity is always a plus sign in my book.

What a beautiful place staff are amazing! Shantel was very professional, knowledgeable, went over everything I needed to know will keep in touch!!! Thank you for everything.

I was surprised to read the review from August 2020 as our experience could not be more different. To us, Grand Villa is really caring and absolutely not all about the money. When my father was in a rehab facility immediately after his stroke, my sister and I were constantly hassled with erroneous bills, etc. Grand Villa business office is first class and families have peace of mind that billing mistakes are not made and everything is run efficiently and is very-well organized. Oh my goodness, where do I begin? I have so many positive things to say about Grand Villa. My dad moved into Grand Villa in the spring of 2018, so he's been there just at three years. I think the highest recommendation an assisted living facility can receive is for the family of a resident to say that if they were to need somewhere to stay, that is where they would choose to be. My family would say this about Grand Villa. What really strikes me about Grand Villa is the excellent attitude of everyone encountered there. My father is in central Florida where my sister lives but my mother with Parkinsons is in Miami with me. At one point I explored assisted living facilities in Miami for my mom. I even toured and spent time at one of the "fanciest" facilities where the former president of the University of Miami resided and many very wealthy people lived. These places didn't come close to Grand Villa's warmth and caring attitude toward those who live there. We all want to be treated with caring, dignity and respect. Even more so as we age and are more vulnerable. Grand Villa treats the people who call it home with all three. This is crucial and I urge all of you looking into places for yourself or loved one that you really look at the attitude of staff toward residents. Are they treated with warmth and caring or as a burden? Grand Villa has mastered this and really excels in this most important quality: from the director to the staff throughout the facility to the business office ALL employed by Grand Villa are kind, respectful and a pleasure to interact with. Grand Villa constantly impresses me. I absolutely love the fact that residents can take their beloved pets to live with them. I appreciate how easy they are to work with in arranging transportation for doctors appointments or any other need. I appreciate the first-rate medical care my dad receives. Their staff doctor is excellent. Shantel is amazing and knows all the details about each resident's health and how they are doing.This efficiency and detail-oriented care is also reflected in the maintenance of medical records, coordination of care, etc. When there was a health issue with my dad the director, Shantal, had the medical records to me within minutes, is always easily accessible by phone, and eager and happy to speak to families about what is happening with their loved ones' health issues. She keeps in touch with family members and knows what is going on with each resident. She is very efficient and organized. My father needed to see a hematologist and Shantal was able to refer me to one and gave me the phone number to set up the appointment. She faxed all medical records to his office immediately and I didn't even have to provide the fax number! During that same conversation she put him on the transportation list for transport to the appointment, to meet a family member there. Grand Villa is an amazing resource that makes ensuring a loved one is getting the best medical care seamless and stress-free. Even the business office is a pleasure to deal with. My father has had some issues and Janet from Grand Villa's business office has been a godsend. Janet has been simply incredible. No one would have been as kind, patient, and compassionate as Janet in this situation. She has done her best to help us sort this out, spending lots of time working hard on this situation, even though the situation was not created by Grand Villa but by a lapse in coverage. Every time I called she was available. She was efficient and well aware of all details and worked hard to attempt various solutions. Janet is the best and Grand Villa is lucky to have her. I cannot recommend Grand Villa enough. Grand Villa has nice surroundings, with a tranquil pool area and pleasant dining area and lounge areas, VERY clean and well-cared for but what sets it apart is how people are treated- how well it's run- how residents who run into health issues are cared for. That's what matters and that's where Grand Villa excels.

I visited Grand Villa of Altamonte Springs in person. It was OK. There were certain things that I wasn't impressed by it. Financially, it's one of the big ones. Their memory care was under construction. We viewed two rooms. They're very small for what my in-laws can afford. The rooms were older and small. They had a little breakfast area, but that was taking up a lot of space. I remember the room being too small for two people and I was trying to figure how they could fit their beds. However, they were upgrading everything. I'm sure it's beautiful once it's completed but at this time, it was too much money. The staff seemed pleasant. They didn't offer us any food because they had some restrictions as far as Covid. I was with the sales person. They seemed very friendly. Overall, they were nice, they were average.

My mother was at Grand Villa of Altamonte Springs for three weeks. It was a nice memory care facility, but she was a flight risk, she kept trying to escape, and she fell five times. It's like a resort. We were very pleased with the facility and all the people, but my mother was the problem. They tried very hard, but she's just too difficult. The staff was very caring. The food was excellent, looked very nourishing and appetizing, and the menu was always changing. She did puzzles and coloring books, and she sat in the big living room and watched TV. They had the lowest price in the area.