Caring, respectful staff who are always so helpful and kind. lovely facility and nice rooms with good light. Variety of activities. Love the secure courtyard so that residents can get outside.

I didn’t realize that some Memory Care places were more interested in money than taking care of vulnerable people. When I first put Mom at MorningStar in Parker, that didn’t appear to be the case, however, the focus is more on acquisitions and mergers than caring for people. Mom was given the medication of another resident, medical tests were administered to Mom and I was not notified, she had a tooth pulled in her room without any staff supporting her, she has been served chicken tenders and French fries every day for two years because they can’t accommodate her food allergies and sensitivities, and she has been left dirty in a filthy room without help while MorningStar forbid family from coming into the building. When I finally was able to enter her room, I was appalled at gnats swarming dead plants, the Samsung logo bouncing across her television screen, food ground into the carpet, trash littering the floor, a puddle of standing water on her bathroom floor, and dirty laundry scattered around the room. Multiple times I’ve left messages for staff members and not received a return phone call. For a scheduled “care conference,” the care coordinator didn’t show up. I received a call from an unknown person I tried to track down asking me to talk my Mom out of her dementia delusions. Clearly, most staff are underqualified to work with Memory Care, which trickles down from a manager who is likewise underqualified. When you look for a place to house your vulnerable loved one, ask what their philosophy and approach to Memory Care will be. What are the qualifications of management and staff, and how do they acquire and train additional staff? What are they doing to retain qualified staff? When a resident is ill, what are their protocols? When and how do they communicate with family? Who evaluates and oversees the leadership of the place and the care of the residents? MorningStar of Parker has serious deficiencies in all of these areas. The buildings are lovely and individually, there are nice people who work at MorningStar. Overall, unfortunately, these are not sufficient to compensate for the distinct lack of skill, integrity, and compassion of management and the beleaguered, missing, and undertrained staff. MorningStar should not be in the business of Memory Care.

My mother moved to MorningStar Parker. The facility is very nice, but there are issues with their showers. They're not well-made. We moved to two different rooms, and the showers were all the same. They only have a plastic lip, a small one, and water ends up going onto the floor because it's not a stable lip. You have to have a long shower curtain liner, so we're in the process of getting that fixed. We've had issues with communication. In order for things to get done correctly, we've had to go to the executive director. He's very nice and always gets things done. Otherwise, it's very difficult to get things done. My mom was re-evaluated, so she's now in assisted living. When she was in memory care, there were lots of wanderers there, and they ended up going into her room. There were some issues with a few men coming into her room at odd times, so I had to give my mom a lock to her room. Assisted living has been much better, and I haven't had any issues. We like their activities. They have exercises, card games, and bingo. They have socials like Sunday's root beer floats and get-together parties for birthdays and music. They also have arts and crafts. It's very expensive. I think for the value, it should be better. They're redoing things right now. They just painted the walls, and there's new artwork up in the halls.