While the facility is very nice, my father lasted 5 days before we felt like they forced us to remove him. My father is a fall risk that they were aware of, and instead of working with us to find a solution, the care team demanded we bring someone else in to watch him or they would do so and then bill us for the care. They were calling every day, demanding meetings and “health plan updates”. When it was discussed that the fees for the companion were unaffordable, they still demanded someone be with him 24/7 until he was acclimated. “Could be a few days or a few weeks.” What’s the point in him being there, then, if they can’t provide the care? When we asked about other options for care, none were provided. When I explained that it felt like they were forcing us to move my father, I was rudely told “well he COULD stay if you got a companion.” They had been told countless times before this wasn’t an option not that family members could stay with him 24/7. When I asked about a refund for the remaining time he would not be in the facility, I was informed “this isn’t us not providing care” when it very much is them not providing any other options. Again, my father was there for what will total 6 days and they were not willing to ACTUALLY do the work to help him acclimate or refund the amount for the other 3 weeks. I am working with corporate regarding the situation and the refund, but you need to be aware that this company wants your money and not to do anything else to help those who need a little extra care.

We were incredibly impressed with Brookdale Arvada. We liked it very much. It was my first experience with memory care, and I found it fascinating. I found their approach to it to be wonderfully compassionate. Throughout the facility are things that would be memorable to people of a certain age: telephones from the 30s and 40s, old typewriters, and an old leather softball. In front of each room is a window box and it has photographs and who these people are: mom, dad, and with my husband, it would be traveler, business, golf, and you have photographs and awards. Just by glancing as you go down the hall, you get an idea of who they are as people. It's amazing. There were several rooms for activities. There was a barber shop and a woman's beauty parlor. There were different decors, and there was art on the walls. It wasn't great art, but they were comforting. There was personality. I went into one room that looked like it was very V.A. oriented. My husband is a veteran. The facility was largely men, which I think would be wonderful for him. They looked like they were in about the same condition. They were in wheelchairs and strollers, and I think he would find a community there. I was incredibly impressed with their approach. I didn't see them interact. It was not lunchtime. We didn't get to see much of what was going on. We walked through the facility. It wasn't lunchtime or anything, but we saw all those men in a room. They had a television, and I think that they would flock together; there would be some companionship. I liked the furniture. It's nondescript and dull, but of course we have accidents and we drop food. All kind of blends in with the whole theme. It is very low key. I just found it to be a fascinating facility, and I really like their approach. It looked homey. It looked much more like a home. We went through and saw that there was a fully decked out activity room. They had a room for potting plants for people who like to do that. That wasn't an actual room. It was in the corner of one of the hallways. They had other places for you to stop along the way because with memory care, the mind drifts in and out constantly. It gives them something new, and I think that would be very stimulating. It offers you lovely directions to good and happy memories. Alzheimer's patients don't know anything, but they can remember what happened in 1936.

The tour I had at Brookdale Arvada was good. The only thing that concerned us was that every year, the cost would go up. The staff was very good, and they are very informative. The room they showed me was a studio. The facility was very nice and very clean.

My mother has been in Brookdale Arvada for assisted living before moving to memory care. I would not recommend it to anyone right now, she has been there for years, and what started really good has gone completely downhill. They can't seem to keep the staff, and I'm very disappointed in their services right now. The facility is well kept up. They had a change in upper management at least 3 times in the last 10 months. They used contracted employees who go in there for a day, and they really couldn't care less about the residents. But my mother's room is always clean, and her bathroom is always clean.