I love Pacifica Senior Living Hillsborough. The staff is great. It's nice, there are lots of interaction, and there are lots of things to do. It's a good place for my mom and it's clean.

My Father has been a resident of Pacifica Hillsborough for approximately 7 years. He started out in AL, and has since moved to “Transitions” earlier this year. It has been a challenging transition for him as he is only in the beginning stages of dementia, but has many physical medical issues as well. He is a very social man and interaction with people is important to him. His move to transitions makes it difficult to interact with others based on their less functioning dementia conditions. In society today, people tend voice their dissatisfaction very quickly, especially when they have a complaint. This is especially true for companies who work in the Hospitality or Services area of business. Pacifica Senior Living certainly qualifies as one of these business. Well today, I’m not writing to you to express my dissatisfaction. I’m writing you for the complete opposite! I need you to know that Janeth M., your Executive Director of the Chino Hillsborough location is exceptional! Since my Dad moved to Transitions in April, Janeth has made herself available to me, as my Dad’s primary caregiver and family member, anytime an issue has surfaced. These issues, whether related to problems with staff or service, or just issues that as a family member I thought could enhance my Dad’s quality of life, were welcomed, addressed and rectified quickly with my Dad’s well-being in mind. Janeth’s positive attitude, desire to provide Quality Care to the residents and their families, and Leadership, are a true testament to why Pacifica Companies are a leader in the industry. On behalf of my family, Thank You, and especially Janeth and her staff, for taking good care of my Dad. We truly feel “Welcomed Home”!!

Pacifica in Chino is an excellent facility for seniors with mild dementia. It also has a relatively large assisted living facility. I haven't eaten the food there, but my mother seems to enjoy most of it. What I like most is the beautiful furniture, (frequently changed) decoration on the walls, and landscaping. Pacifica looks more like a resort than a typical "old folks' home." The staff changes a bit too frequently for me, but they are diverse, and most of them are friendly and helpful. Besides the lovely facility, Pacifica offers many activities to keep the seniors busy and entertained. At Christmas, Santa Claus visits, and they regularly have special picnics and dinners. I would recommend this facility for any senior, but especially for those with mild dementia like my mother. The Transitions section is a perfect place for them.

Jennifer H. was very helpful in answering all of our questions. She was more than happy to show us around the community, introducing us to the memory care staff and allowing us to observe the interactions with the residents. Everyone seemed to enjoy themselves.

My mother has been in Pacifica for about a year. They just redid the whole community and made it very beautiful with an Italian theme. The staff is very nice. My mother is in a transitional unit for dementia, and they really take care of her very well. They provide good service to take care of their people, and the staff is very caring.