Paintbrush Assisted Living and Memory Care was a little bit pricy, but they were very accommodating and very nice. The staff was excellent. It was too far out for us for the price and everything, but it was very nice. The residents were all sitting around having fun. Upkeep and maintenance were excellent. The room was nice and clean. They had a salon.

Paintbrush Assisted Living and Memory Care was beautiful but was too big for my mom so she was going to get lost there. It looked nice though. I didn't see any of the apartments because the memory section did not allow us in there. I just got to tour the main building, and it was really pretty. I saw the front area where some people were playing card games and they also had a coffee section there. There was a theater room too and they were all very nice. I went to tour the memory care section but their rooms were all full so they could not show me any. I thought it was great that I saw so many people out visiting or playing card games but my mom just wasn't at that level. They were too high level for her. I thought it was fabulous that they were not hunkered down in their rooms though, and that they were out in the communal areas. I love seeing that.

My husband has moved into Paintbrush Assisted Living and Memory Care. It's very nice. It's a very beautiful design. The administration is very good, but I think some of the staff are not trained well enough on the memory care side. The food is excellent; it is very good. He has participated in activities. They have happy hour every Friday afternoon at 2:00, and then they have activities during the week for the memory care people. They do games with them to stimulate them. It's pretty good that way. I would say the value is pretty good. I pay $4,800 a month, the starting place, I believe. Memory care is $4,595, and my husband is a veteran, so he got a 10 percent discount. His level of care is a level one, and that I didn't know until after I had gotten him in there, and I thought I was going to be paying $4,100 a month, and it's actually $4,800. They tried to jump him to a level three after only a short time, and I said no, because if he had gone to a level three that would have been like $1,200 more. I complained about that, and they didn't do it.

I helped my best friend's family find a memory care home for her that would provide comradery, and both physical & mental stimulation. We were impressed with the beauty & cleanliness of Paintbrush, and the variety of activities for its Residents. At first, it seemed that the aids were capable and engaged in the care of the Residents, but after a short time, there was a definite change. The aids no longer acted as a "team", many of the MC Residents walked around like Zombies, and there were few to no activities. The Executive Director was on leave, the Memory Care Director was on leave. The Activities Director took over for the MC Director. The ED came back, the MC Director did not, and the Activities Detector was made the MC Director, with no qualifying credentials. My friend lost 30 pounds in less than 3 months there. She lost all color from her face, her head dropped permanently on her chest, and she stopped talking (except for gibberish). Paintbrush was provided "diapers" for her, mainly for overnight, but she became dependent on them and "forgot" how to go on her own. She was also very depressed. One day I went to visit at 1:30pm, and asked the front desk if we could visit in the main lounge area. Jennifer, the receptionist said that area was only for Assisted Living. Krista, (the former Activities Director and now MCD) came to the desk and said we could. She said my friend had eaten her lunch & desert and was ready for me. I went to the MC side to get my friend, and there she sat, with her head on her chest, white as a ghost, her food untouched. One of the aids said that my friend had been "playing with her food" for 1 1/2 hours. She clearly had not because the food was untouched. I have pictures. I asked if there was anyone in the Activity Room so I could take my friend in there to eat and I was told that Residents were not allowed in there to eat because the food sticks to the carpet. I told her we ate in there before, so she said ok. There is no carpet in the room. The aid came in the room and tried to make my friend sit down and friend got hysterical; not normal for her. I told the aid I could get her to sit, which I did. My friend kept mumbling that she didn't want "those ladies in here". Her head was down and her hands were on either side of her face like she was trying to protect herself. I took videos of our conversation. This just saddened me because I was afraid if I said anything, things might get worse. The Deciding Factors: (1) My friend's daughter went to pick her up for a weekend visit (daughter lives in LA) and mom had a high fever. She asked aid why no one called. Aid said, "I told them yesterday". Daughter asked nurse if mom was given aspirin or Naproxen and nurse replied mom was to be given those "PRN, or as needed)". Duh! So she did not get anything for her fever or any pain. Daughter called me, hysterical, and I asked if there was a cold, cough, etc. She said no other symptoms. I suggested that mom might have a UTI and told her to go to Clovis Community. Her mom did have a UTI & was severly dehydrated and Paintbrush should have done something. Mom had also fallen and no report was don until hours later when I insisted a nurse come and address bruises that I found, but the nurse try to dismiss all of it. (2) Daughter addressed all of her concerns with Jennifer, the ED & Krista, the new MC Director, and they acknowledged that they had several complaints from families. She gave them a chance to improve, but things got worse. Since my friend has been taken out of Paintbrush, she has gotten color back in her face, is talking and making sense again, is holding up her head, re-learned how to feed herself, and is happy and full of life. Her dementia is still very obvious, and still requires a lot of care, but she is a happy and healthy individual. Please think twice about putting your relative's life in the hands of Paintbrush; they don’t care about their Residents. My friend's daughter saved her mother's life when she took her out of Paintbrush.