Westmont of Milpitas was a lovely facility. It's new, clean, and well-kept. I actually got into memory care, which all looked good. I would recommend people to check it out. They had good people to talk to. They had a whole list of activities, whether it's ukulele, games, walks, or shopping. They have a swimming pool and a library, too. The staff was excellent and very caring.
We liked the Westmont Milpitas and programming. I also liked that the pricing contract is very clear and there are no surprises. They seemed to be the best value of those we toured, the facility was very nice and the people seemed great. They were very informative and kind, the staff that gave the tour was also good. As far as the tour, everything in the facility is very clean. They have a nice outdoor area that the residents could walk in.
My husband was a resident of Westmont of Milpitas. We moved him in, and the next day, my husband fell. He cut his forehead. I wasn't upset about it, but they couldn't tell me when it happened or where. They had no idea, which kind of bothered me. So we went and got stitches. In the first two months, he had two showers. He sat on a toilet for four hours and ended up with blisters. He never gets breakfast, and they have admitted that he sometimes didn't get lunch either. Many times, he fell. The call bell was not operative. I yelled down the hall for help, and nobody came. They never cleaned the wound or put anything on it. It was a sad experience. Every time they don't want to deal with him, they put him in the hospital. So we just got out of the hospital for the fourth time in six months.
They don't have enough staff. But the place is absolutely beautiful. His room was wonderful. They didn't have an activity director, so everyone just sat in chairs and watched a big screen TV. The food was good. My husband loved the food because he loves to eat. They had a swimming pool, which was nice. It was very expensive. They should not take in people with Alzheimer's if they can't handle them.
My friend is staying at Westmont of Milpitas. It has a convenient location; it's new, so everything's very clean, and people-friendly services.
Just from the surface that I can see, she was very dedicated. They were there all the time, and there's two to three people with the memory care division all the time.
He did not complain about the food, so that's good.
One thing really bad is, we cannot receive or call out of the wireless phone on the fourth floor. No matter where you go, in the dining room, or a memory care activity area, no signal at all. We have to go out in the court or on the street to make a call. I don't know how you do it, they just block everything. They don't have a TV service. You can only watch YouTube, only one channel, nothing else. Well, in those Olympics period, there's nothing to watch. The only activity I saw is bingo.
I've chosen Westmont Milpitas for my brother, and he's moving on August 30th. It's a new community. The room and the bathroom were spacious. It is on the ground level. He does have access to a nice outdoor facility, and the location is not too far from my house. The staff I've dealt with so far was very nice, and very helpful. They seemed like they're very, very helpful and very eager to have assistance.
When I toured, they were having lunch. Everything smelled wonderful, but we did not have any food. It looked like I was impressed with the menu. The only thing that I have some issue with is not being able to have access to the Xfinity that my brother is used to. There is not too much choice for cable TV. I think Xfinity doesn't have the right of entry to put in and install the cable that my brother is used to. It might be an issue because he's going to get mad. He has memory issues and so if he doesn't have his regular channels, he might get a little bit confused.
I saw a nice courtyard, spacious, and secure. They do have a swimming pool. I'm hoping that he would be able to take advantage of that. It does have a lift for disabled people because my brother has a below the knee amputation. There is a lift, so he can get in use the pool. It seems like they have crafts and things. My brother is going to be taken into the memory care area, and they have a communal room with a large TV. It looks like they have puzzles, board games, and things like that. They do have a little area off to be the main area. I want to call it a communal area that they have tables set up to do activities.
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