the staff is friendly but don't care for the residents. My mother was very neglected and mistreated. her front tooth got broken. No one could tell me what happened or how it happened. All they said was that she didn't fall. she was dirty a lot of the times. on several occasions I asked when the last time she was bathed. No one could tell me. No one knew. or they would say that she was "screaming" that she didn't want to be bathes so they didn't do it. The place is pretty dirty. your shoes / feet stick to the floor. One time I went to sit down on a chair next to my mother. I was told not to sit there because it was disgustingly filthy! I went to pull up a wheelchair to sit in instead. I was told that was even dirtier! The residents are put in the recliners all day and left there being ignored or told to be quiet if they are speaking out for help. They insist that you label everything that belongs to your loved one including clothes. I special ordered labels with my mom's first and last name and personally sewed labels onto every I bought into the facility. My mom rarely wore her own clothes and several of her nicer garments went missing. we bought her a nice bedding set including a comforter. We never saw them after the first week. The food is awful looking and nothing but starch. The calendar of activities is only for show. they are not followed and are only done when the person in charge feels like doing it. And when done only a hand full of chosen residents are allowed to do it. the outings are only for residents who can walk on their own and have no behavior issues. No one in the facility is trained or capable of caring for dementia patients! they medicated my mother so much that within a few months she went from a talking walking person to a zombie sitting in a wheelchair being ignored all day. It was the best day when we found a much better facility and got her moved. However, the damage that was caused at Brookdale was already done. If you care about your loved one, DO NOT even stop to look at this facility!!

The unit is dirty. The patients are dirty. Aides are very lazy. Nobody is ever around to answer questions. Did I say the floor is so dirty that shoes stick to it? The carpet is gross. And aid told me not to sit in a recliner or wheelchair because they are never clean. And aid said she didn't put warm clothes on my mother because it was hard to stand my mother up which wasn't true. They don't brush patients teeth nor wash their hands. And aide couldn't even remember when my mother had a shower. The place is a living nightmare that I don't recommend to anyone. The only patient in the unit who gets care is the mother of a staff member. Shame on you Brookdale!