My mother stayed at Summer Village in Auburn. She stayed at the building they called Magnolia Place. There were few communications between the management, the staff, and the residents' families while we were in there. Even if you called to ask how your family member was doing, their answer was always just "fine". That's all their answers were -- they were very short. When you can't go in and physically see your family member, you stake a little more on a company that size, and then all you get is "fine". Towards the end, mom got to a point where she couldn't stand up, and we had suspicions that they didn't keep track of patients, but they were determined to say that it was COVID-related. They also called my sister and I and told us that one of us should come and take care of mom because they couldn't let go of enough caretakers to help her get up and down. Then, after my sister was there to take care of her for two nights, they told my sister that they had a positive case of COVID in the building the day before they told us that one of us should stay and help my mom. So they brought my sister in from the outside and let her stay in a building where they had a positive case of COVID. That put my sister at risk, and it just wasn't right; they were just very unprofessional. I know they've had a recent change in the management and that might have been the problem during the time my mom was there. I learned that the executive director of the Magnolia Place had been replaced, so I think that might have been the whole problem. She didn't know what she was doing. We had a baby monitor hooked up to our mom's room so we could see her. When she went into Magnolia Place, she was carrying on conversations. She might have said the same thing over and over again because that's Alzheimer's, but she was trying to carry on conversations with people, and she was excited to go to this place. In her eyes, she was going to get her own apartment, she was going to be around people her own age, and she would be able to talk to people from her "own world" as she called it. Her first month there everything was fine, but after that, she started going downhill. She became angry, defensive, and she started shutting off toward everybody. When we got in to watch the monitor more closely, what was happening was she was just staying in her room all the time. Sitting in her recliner, she would talk to the TV, but there was no interaction other than the nurses coming in and giving her medicine and leaving it. They would bring her meals in a Styrofoam to-go box and set it in front of her and leave. The building was more clinical than anything, like walking into a doctor's office or a hospital, but it had been cleaned. The rooms were okay but if you care about your family member, I wouldn't place them in Summer Village.

The staff at Summer Village was very knowledgeable and very caring. Their accommodations were excellent. Everything was in-room as far as bathroom, and they had places to mount your television and cable was included. The activities were great. They had a piano in the front, the residents were playing the piano, they had televisions, movie rooms, and a library. It was a great facility.