Toured this community for my parents. The team members were wonderful and the community itself was super clean and beautiful. The rooms we see were nice and fit the needs of my parents perfectly.

I was very impressed with my tour at StoryPoint. The facility is beautiful and the location is very convenient to surrounding towns and Toledo proper. The rooms were well laid out and there were several options available in size and accommodations. They have an on-site salon, exercise room, pool table room as well as a formal dining room and Cafe for more casual dining. The menu I saw was impressive! The staff were all very friendly and I was introduced to some of the folks living there and they were all very nice too! Definitely worth a look in my opinion.

Storypoint has been a wonderful home for my parents. The staff are professional, caring, and helpful. They have made friendships, and enjoy the quality food service options.

My mom was in an Independent living 1 bedroom apt for 4 years here. She loved it! Plenty of space/balcony with a nice view. She recently moved into an Enhanced Living studio apartment as her needs increased. She loves this apt too and has a beautiful view of an interior courtyard. Staff is awesome- very kind to my mom, plenty of activities to choose daily and 3 sit down served meals a day. She also loves getting pampered at the salon. She has also used onsite physical therapy which was amazing and did not have to leave the building for it. The building and grounds are extremely well kept, pleasant and clean! They also celebrate something every day which is fun!

StoryPoint Waterville is absolutely beautiful. It's new, it's only a few years old, so everything was up-to-date, there was no old carpeting or wear and tear in the building yet. We saw the independent living and it had a very elegant feel. The staff was very pleasant and very nice, but a little pushy. The dining area was more like restaurant quality. It looked like they had a lot of activities and amenities to offer. There was a lot going on. They were having a beauty contest when we were there. They were modeling clothes and walking the show and everything.

The rooms are nicely presented. Of course they are clean, and contain neutral decor. The staff members are beyond wonderful. My dad adores all of them. He tells me that the staff makes his residency there the best experience. They have always been kind and accommodating to me as well. Everyday is a celebration such as chocolate cake day, Dr. Suess day, etc. The staff conducts many creative activities to engage the residence. I know this because they post photos on Facebook, and then I follow up with telling my dad that he was a celebrity again today!

Wonderful facility! Fabulous staff! Caregivers that treat your loved ones as if they were their own family! The apartments are spacious and gorgeous. Modern and bright. The life enrichment team does a great job with activities for the residents, staff and families. From bingo to celebrations to happy hours...there is always something going on. My mother loves it here!!

My brother is going to the StoryPoint Waterville. The visit was very professional and very informative, and it was a really nice place. They have crafts, they have an exercise room, and they have a physical therapist on hand. Some of their amenities were a barbershop, a family doctor who is available, and day trips to various places around the city.

Responsive is the word that comes to mind when I think about the staff at Story Point Waterville (SPW). When I first started calling Senior Living Facilities, SPW was the only place where I immediately spoke with the Sales/Marketing Manager. SPW was also the only place that let my mother and I come and tour the facility. When I wanted to know about the quality of the food, the Sales Manager let mom and I pick anything off the menu, and the kitchen would have it ready for us by the time the tour was over. We could judge for ourselves the quality of SPW’s food. That is having confidence in your product. Senior Living is not cheap, and SPW worked with us, to find an equitable and affordable solution. SPW partnered with us and SPW worked to gain our business. I respect that. I find the entire staff to be helpful, friendly and responsive. I know if I call the front desk about an issue my mom is having, I know it will be taken care of. My concerns are not ignored. As a family member of a resident, this is very important. My mother's apartment is spacious, clean and well maintained. The Maintenance Team has been very gracious, prompt and professional in solving the few minor issues with mom’s apartment. The onsite Activities Staff has been helpful in getting my mother engaged in activities, outside of her apartment. They were also helpful in arranging onsite salon appointments. My encounters with the House Keeping staff are all positive, and they never balk about an extra request, like: “Please vacuum under the bed.” The food at SPW is excellent. My mother always says how good her meals are. As a family member, it is important for me to know what is happening with my loved one. I feel that all members of SPW treat both me, and my mother, with dignity and respect. I am kept well-informed. During this difficult time of Covid-19, SPW was proactive in protecting our Seniors. The Executive Director kept family members informed on the status of the vaccine, visitation, dining and whatever else would be relevant. My mother and I are both pleased with the choice of SPW Senior Living. We both feel that mom is in a safe place and is well taken care of. I am grateful for the care, service and attention SPW provides to my mother and me. Five Stars. I would definitely recommend. Thank you.

My mother has been a resident in Enhanced Living since the summer of 2019. Her one-bedroom apartment is bright and her belongings and furnishings make it into a very pleasant personal space. The amenities at StoryPoint include attractive dining rooms for communal meals, outdoor seating areas, indoor lounge areas for small or more numerous groups, a hair salon, a pool table area, cafe, bistro, and a van for occasional help with transportation. The activity calendar, which is planned with great diligence and enthusiasm by the Activity Coordinators each month, is chock-a-block with things to do: Happy hours, cooking, crafting, excursions, films, lectures, bingo... if you can think of it, it's probably on the schedule somewhere. But the aspect of the community that means the most to me is the friendly and trustworthy staff. I feel that they see Mom as a person who is living her life every day, as well as a resident who relies on them for so many things. Particularly during the distancing measures during COVID this past year, it was hard seeing so little of her, yet I knew she had the protection and care of so many people. The various directors and coordinators--and even the chef and restaurant staff!--make themselves available to discuss problems or requests with families when the need arises. The move into a managed care community is a difficult one, but many people at StoryPoint are helping my mom--and, frankly, me--make the transition.

My mother has been a resident of StoryPoint for the past 6 months. She loves everything about StoryPoint and mentions often how happy she is. She loves her spacious two bedroom apartment where she uses the second bedroom as her office. Her apartment also has two bathrooms and a full kitchen. My mother usually eats breakfast and lunch in her apartment but StoryPoint has a Cafe and a Bistro available with wonderful food that we have enjoyed. She has gained a little weight due to the marvelous "chef" prepared dinners which is included in her rent. Residents receive a weekly menu so they can pick out their meals in advance if they choose. Families can also enjoy the meals for a low fee. The staff is friendly, courteous and cares about you as a resident. They have an employed bus driver which takes the residents on scheduled outings and will also take you to your scheduled appointments if needed. They plan daily activities and there is something for everyone to card clubs, cooking demonstrations, arts and crafts and many more. They bring in musicians and have many parties with food and drink. My mother has become part of a community where friendships have been made and she has been active and happy.

My parents have been at StoryPoint for over a year now. I love that the staff are friendly and helpful with them and know me when walk in. Its a great feeling knowing that my parents are well taken care of and I don’t need to worry about them. Their apartment has much of the furniture from their house so it is definitely home. Everything is taken care of for them.... dinner, cleaning and there are many activities. I have dinner at StoryPoint often. The food and service is excellent!