I've visited Aston Gardens at Pelican Marsh and it was pretty good. It's a broad facility and it's like an apartment complex, it's not just one monolithic structure. The tour was excellent, the staff was friendly, and the person I dealt with was very good. It was nice, though the actual room floor plan wasn't as nice as the other place I saw. This one is my second choice. They had excellent transportation for their residents, like for doctors' appointments. The facilities were better than the other place. They had a couple of dining areas and the workout facility was nice. One thing I was looking for was the exercise programs they provide. The only thing I didn't like was if I am in independent living and I needed assistance, I'd have to relocate to the facility that provided that, which is the next building over. It's going to be on an adjacent campus.

My mother is in Aston Gardens at Pelican Marsh. They've pretty much overpromised and underdelivered. I think that they just got inundated with a huge amount of seniors and they weren't prepared for it. I think that it was not necessarily all their fault, given the situation with COVID and a lot of people changing jobs and changing careers and not being able to hire the proper staff. One of the things that bothered my mom is that they only provide transportation to the "popular church of choice," which ends up not being my mom's choice. She sold her car when she moved there. We didn't think that she would need to have a car anymore because transportation was being provided to her when she only needed to go to church and go to the grocery store. The whole church thing has been a huge disappointment to her. The other thing is they used to allow residents to keep their bicycles or adult three-wheeled bikes in the front of the apartment buildings. The actual residents who live there decided that they didn't want the bikes in front of the apartments anymore. They only found two spots within the community to stick them in like a carport, which made it pretty inconvenient for those who didn't live across the street or across the way from that particular carport in that building and would have to walk quite a ways to go get their bike. If somebody is in their mid-eighties, that's a huge issue. They were supposed to have a variety of things on their menu, and they don't have that. My mom has not seen a rotation in the menu yet, but I also know that they're short-staffed due to the pandemic and people moving into other careers and whatnot. They are struggling and they could have a nice place there, but they don't have the help. They're not staffed properly to do so. They're working on it, which is what I'm told, but when you're 80-something years old, you don't want to hear, "Oh, yeah, we're working on it. We're doing the best that we can." She lives in a one-bedroom, one-bath, so it makes more sense to have a Jack and Jill kind of bathroom so that the person can access the bathroom from the bedroom versus having to go out into the living room to be able to enter the bathroom. They have a great social activities calendar, a hair salon right there on the premises, and the clubhouse is great. The residents are all very nice and friendly. It's more of a management issue. They need to just be more honest with the residents about their shortcomings, rather than saying, "Oh, yeah, we're working on it, this is a great place to live in," like really building that sales hype because as a family, that's what sold us. Then after getting involved, it just became kind of a disappointment. Once you move your 85-year-old mother in there, it makes it difficult to end up uprooting her again and moving her someplace else.

We chose Aston Gardens at Pelican Marsh. It was very welcoming and Julie who handled the sales was delightful. The rooms were lovely. They provide two meals a day, breakfast and lunch or breakfast and dinner. They have a library, a card room, a theater, a barbershop, a beauty shop, and a gym. They have every kind of amenity that you could ask for including a chipping green. It's perfectly located for us. It was central to everything that we do. Overall, we were very pleased with the rates and everything. They offered just absolutely everything that a person could ask for. You have housekeeping and transport service. They even actually change your sheets on your bed and wash and fold your sheets. It's perfect for us as independent livers because we don't need assistance right now, but they also can move you from independent to assisted.

I chose Aston Gardens at Pelican Marsh. I thought they had a very caring and compassionate staff. They had everything that I was looking for including the location and the price point. Their room sizes were good. They had tons of activities. It's an older facility, and they're working on renovations right now. They need some updating. I had to get home, but they gave me dinner to try; it was excellent.

I like Aston Gardens at Pelican Marsh. I thought it was very good. The rooms were bigger than any others that I saw. I didn't care for the meal plan too much. The staff was very nice. I looked at their menu; it had a variety to it, and it looked like it was quality food. They had full amenities. They had everything. It was a very comprehensive location. They had continental breakfast and either lunch or dinner. They only had one meal a day. It was a good experience.

My mom is moving into Aston Gardens at Pelican Marsh. It is close to where she lives; my brothers and sisters are still here in Naples so it is a lot closer, and that was a big thing. They have room service, linen service, and concierge service. She got a bedroom with a den and another half bath and that was another big plus. We just happened to catch a special they were having, which is over $1000 less a month. The visit was limited with the virus, but the lady actually brought food over here while they were talking, and the food was good. We met two people and they were very nice. They just remodeled everything, it's all brand new.

We found Aston Gardens At Pelican Marsh for our loved one. It's been great, everyone's been very helpful and friendly with helping my dad get acclimated, and everyone's been great. Everyone's been very helpful with everybody and they're very friendly. No matter the position of the staff member, they'll go out of their way to help the residents and the families. I tasted the food and it's good. In fact, the chef sat down with my dad to see what his food preferences are, and so they've been helpful in that way as well. The dining area is under construction right now. They recently re-opened the pool, so they have water aerobics, they have a little putting green, they have bingo, painting, and exercises.

The rooms at Aston Gardens at Pelican Marsh were nice and large, and they have good views. The grounds are just okay, they're not great. The only problem is that everything is separated like the memory care, assisted living and independent living are all separated. In order to get dinner or lunch or whatever, you have to call a trolley, and the trolley would come and pick you up or drop you off. And when you have to leave the dining room or any of the activities, or anything that takes place in the main building, you would have to take the trolley back and that's a big detriment. The main building is where all the activities and the dining room is.

Turnover of management is a big issue together with a lower sense of professionalism. Seem to elevate telephone operators to management positions within short period and little to no education behind them. I say there are better facilities in the area that should be looked at for the money !!!!!!! Last year during hurricane season the residents were without electric for 4 days !!!!!!