Grand view Terrace was beautiful and well kept, but I did not want to be there because I can't sit in a hotel room all day without a patio. We were on the fourth or fifth floor, and I said, "Oh my gosh, elevators!" (I don't like elevators.) They had memory care that you can go to if you have Alzheimer's. They check you every night with sensors to make sure that you're moving around. If you don't move around, they check on you. We met the marketing girl, and she was wonderful; she was great. We had a meeting with them earlier, and they gave us a boxed lunch. It was great. If you live there, there are two or three restaurants. For breakfast you can go to one place, for lunch another place, and for dinner another place. It was very nice and very clean.

My parents live here and I have to say it is an absolutely lovely facility. Staff is very responsive, there are onsite EMTs 24/7 and they have great programming - there is almost always some form of entertainment either on site or with provided transport. My parent's unit is lovely and they have made many friends here. My only complaint is the food. They went to a new food service company a bit over a year ago and the quality and service has rapidly gone downhill. Food arrives lukewarm and has to be sent back. Orders are consistently wrong - sides don't arrive or the wrong sides arrive. Vegetarian choices lack protein. The other day mom’s order didn’t even arrive while in the dining room as they had forgotten to place it. Once in a while these types of issues could be overlooked, but there seems to be an issue with EVERY meal and I am beginning to worry about food safety issues given the lack of attentiveness overall. My parents are reluctant to eat in the dining room while we were hoping having a dining option on site would make things easier for them. The facility does not seem to be responding to resident complaints as many people are unhappy and have complained but nothing seems to be improving.