The Atrium at Serenity Pointe was very, very nice. The thing I like least is the cost. What I like best is the service. They have an exercise area and a swimming pool. You can get meals, too. Because of the price, I would rate them a three though. The staff were very, very kind. You could observe them doing their jobs in the assisted part. It's very good. They're very compassionate. They have those facilities. It's very nice. You can exercise and you can come and go as you please.

I toured Atrium at Serenity Pointe and it was fine. Karen was the person that showed me around, and she took me through the facility and explained and answered all my questions. The only thing I was interested in was independent living at this point, so there was no need in visiting the others, but she also showed me one room where it was for assisted living, but I'm not to that point yet. I was strictly interested in independent living. She showed me the swimming pool, the sauna, the dining room, and the breakfast area. She also showed me the movie room, and the room where they gather to play games; I guess you call it the recreation room. The staff were great, although all I saw was the receptionist -- she was very friendly -- and then Karen. She was very sweet and very accommodating to answering all my questions. She gave me a complimentary cupcake and it was delicious. I was there at 10:30, so I could say that it could use some improvement. Not a whole lot, but some improvement. It could have been just the time of day I was there. I know from here in Arkansas, people have been shorthanded, and you can't find people to work here because of the pandemic. That could be one of the problems, but it wasn't.

I was able to tour The Atrium at Serenity Pointe, and it was just absolutely beautiful. You sit down and order off of a menu, just like in a restaurant, and everything else was just first class. It was right on the lake. They have a beautiful setting there where you could walk out to the point and sit. I love the place, but it was just too expensive. I am not sure if I can live with the commotion, the people, and so on. I am kind of like a hermit here. I had my friends, and we used to shoot pool, go fishing, and play golf, but I don't know if I can live under those circumstances anymore. The food was really, really good. They also had a saltwater pool, if I remember correctly.

I don't like it here in The Atrium at Serenity Pointe. I'm not getting the services I'm paying for. There is a great deal of deferred maintenance. The food is horrible; I've had better hospital food. Plus they forget orders. It's dreadful. I have to call and call but nobody answer the phone. They wouldn't give me my meals because they said I didn't call within the proper time frame. They have stupid activities like things that I would set up for five or six year olds. They have snow cones and plastic leis events. It is not sophisticated at all; they're really juvenile. They need more sophisticated activities, they need to maintain the property, and they need to have intelligent staff. The managers are intelligent, but the workers are not. The manager is a nice, smart lady, but the corporate management manages what they want and they just collect money, but they don't provide services.

I stayed at The Atrium at Serenity Pointe when it was a Sheraton. The facilities themselves were about the same as when it was a hotel. They had extremely long hallways. They have a movie theater and art classes. If I was looking for a place with activities, that would be the place to go. The only problem is the long hallways. They also had a swimming pool. The staff member during the tour was pleasant enough. The dining area was the same as when it was a restaurant. You have to go around the dining area to get to the hallway abd the rooms. It was a pretty good facility.

The Atrium at Serenity Pointe was very nice. They were very friendly, very warm, and receptive. I wouldn't feel uneasy having my family come here. The food looked delicious. The dining facility looked like a home's formal dining, which was nice.

We really like the Atrium. The people were pretty good. What I really liked about the place was it was situated on a lake where you could fish.

I visited The Atrium in scouting out a place for my own retirement residence. It is absolutely awesome. It is a beautiful center in a beautiful location and although close to town it gives the feeling of being more remote. The staff are wonderful people, the dining is tops, all of the services, amenities, activities,etc. available to the residents is top notch. I live approximately 70 miles from there and am telling people where I live about it.