I just dumped Synergy in early 8.19 and signed off on the last time sheets a week ago. I'm relieved my 7mos with them is finally over! It was an extremely stressful situation and time for me. I wish someone had told me that the owner of Synergy and her daughter only care about themselves their staff and caregivers, they care nothing about the clients. Clients will never be consulted about changes in their daily schedules with caregivers or when caregivers will be switched out. I made a dentist appointment for a Friday morning, only to have my caregiver come in and tell me she no longer worked for me on fridays. I had a dr appointment scheduled 3mos in advance, gave synergy 2mos notice of this because I needed a ride. Again, Friday morning. They never found me a ride. I wouldn't have gotten my medication if a friend hadn't taken me and I wouldn't have been able to walk. I had the owner of synergy call me up to tell me how grateful I should be to her because I was getting a cheaper rate than other clients who don't participate in a state program. She said she didn't want me as a client and I better not say anything to upset the caregivers. My friend heard the whole conversation. The owners daughter interviewed both caregivers about personal aspects of my life and got them to spy on me, my friends, my guests and report back to her. Eventually, she found an excuse to get rid of me. The first caregiver would snap at me on a daily basis, several times in front of witnesses, including 2 of her bosses and one of my attorneys. I was embarrassed!! The other one would talk me to death for an hour before she would even start working. I constantly had to listen to her stories about every guy in the state of WI wanting to date her. They were all after her. Both of these caregivers thought they had the right to join in on private conversations with my friend and me too! Both of these women were too old, too physically unfit, too lazy and too incompetent for their jobs. All they wanted to do is sit around and talk, take breaks. They both took a lot of food, bottled water and shower supplies home from my house for their use, roommates or friends use. I was told they weren't supposed to do that by another caregiver who I wanted back and couldn't have. I had no say in who came to my house or when. Neither the owner nor her daughter ever cared about what I needed or wanted. They would ignore me or brush me off. They didn't care about me. The caregivers didn't want to clean and would throw tantrums in front of witnesses. I would never go back to synergy, nor would I recommend them to anyone.

We're having an awesome experience with Synergy Home Care. The caregiver is a perfect match for my father and it's been working out great. He's very compassionate and he knows what he's doing. We've been working with them for about 3 months now.

I interviewed this company with hopes of changing the Home care we have for our 48 years old son. He has been wheelchair bound and does not talk since birth. He still lives with us and we care for him on weekends. Was very happy with the interview process. She was very caring and understanding. Mike liked her and warmed up to her right away. Very Happy