They are providing good quality care. They have quality nurses and caregivers.

My caregiver is good to work with and makes me feel comfortable. I like the way my caregiver helps me.

She's not too happy having someone take care of her. They could explain what their abilities are, so we could better understand what help they can give. They seem to be interested. Communication is fair. I'd like to be able to get more information about certain questions I have.

It gives me a break to let someone else care for him for a while. I like my caregiver and the owners.

They send us one caregiver and she quit after two days and they never told us she was quitting. They never follow-up. From the initial contact they have called me one time.

Dwight does a good job bathing him. He likes Dwight. My only issue has been if the person doesn't show up. I really like having Dwight, the CNA.

My caregiver is very hands-on because she is helping my husband out of the shower. They are very hands-on even through the phone because they match us with good clients.

I don't have to worry about my dad. The caregivers are very good with my dad.

It is very important. Just help with my personal care is what I need. They need more consistent training for their people.

They are able to help me and help me get to place. The caregiver that I have are very responsible and on time.

They have helped the most by giving me the independence I needed. I like that they are very efficient and very nice.

It gave us relief, knowing they were there when we could not be. They are responsive and always find people to cover us, and the caregivers are excellent.

This company was hired to provide respite care for my elderly father, so my mom could have a break. We have found BrightStar to be Unreliable, poorly trained and no communication between employees, staff and clients. My elderly parents have been working with BrightStar out of Pewaukee for over 2 months. The first 2 weeks they had a wonderful caregiver. Then it was excuses for the next 3 weeks and no one showed. Then they had a barely trained girl show up, late, couldn’t find the address. My mom makes appointments during these scheduled times so someone is at home with my elderly father. While my mom was at her appointment, my dad told the caregiver she could leave…so she did! Leaving my dad alone! The next caregiver that showed up came by Uber. She couldn’t get a ride back, she was on her phone most of the time. Finally my mother had to drive her back to the Pewaukee office. They had a few more no shows. Then one who came, but was allergic to dogs! Yes, my parents have a dog! Today (1/4/22) was ANOTHER no show. Even though my mother called and talked to someone last week AND again yesterday! And on top of that, no one called my mom to let her know until the end of the day! Perhaps it is just this office, but I would tell you to try someone else! This business is unacceptable on many levels!

I like that my caregiver is pleasant. I would like them to be more reliable and more punctual.

They transported him, and they provided me with some quality time. The aides were very good. They took care of the insurance.

They are always very good. I feel comfortable calling them with any issues. I like that they are flexible and the staff handles issues very well. They are reasonably priced.

This care makes it possible for us to function as a family. They were able to handled the 24 hour care right away. It would be great to have more staff so that are no scheduling gaps.

They could have better caregivers. The caregivers sat on their phone and slept, only a couple did works.

They were able to help my dad with his needs that other care facilities were not able to handle. There's so much I liked. I was very impressed on how they actually treated my father as though he was family. It was more than just a nursing care that they gave him. It was a more personal involvement with him which made him fall in love with the nurses and vice versa.

They have had people to help out when needed. The individuals that come here are very nice and she is there for every shift needed.

I couldn't get along without them; however, I could use more help with things I can't do with my hip. They take a personal interest in their clients.

They should have showed up for their shifts. They were undependable and unreliable.

They watched her so that we could sleep. They were honest and most of the girls were helpful.

They could show up and be consistent in the care. The aides cancel at the last minute or won't show up.

They could communicate better with us. They need better caregivers. They could fix their scheduling. It is difficult to work with.

It kept my father safe when I was unable to be there to care for him. I like that it is easy to reach a nurse at any time.

The convenience is really nice because it's at my home. Our provider is always on time and kind. She provides good care.

When we need help in a matter of a few days, they are able to get people for us. The caregivers have been very good.

We would've liked more hours because that would've been better. They were very organized, and they got back to me very quickly.

I was not comfortable with the oversight given to caregivers. I would like to see responsiveness to complaints.

They are able to be here which allows me to leave the house and do my errands. The people, the caregivers, are very confident, helpful and caring.

The two people are great. They are interactive with her. They need to show up and come back.

By just providing caregivers. They are really good. They are available, and if one does not make it they fill the position quickly.

It's nice to know that there's somebody who will listen and try to help us. I like that I don't have to call them unless we have a need that I think that they can help with.

They helped the most by giving him a shower and helping with transportation. I shared with others about how I like that the owner, and my caregivers were outstanding.

They could show up when they need to.

They've kept the person that I have here, rather than changing the person. At times, the person who comes to help is sick. Either the agency doesn't know who to send or the people don't have experience. I get to talk to the CEO about my needs.

They just took care of some of the duties that I just couldn't perform and made me able to stay in my house. The caregivers were very reliable and helpful.

My loved one has special needs, and meeting a new person each time was detrimental. It would have been easier with a consistent person. They could have been consistent with the caregiver that came. I had four different caregivers that came.

Having the staff available makes a big difference by allowing us to go to different places and still have caregivers. They could work on the communication and have more consistency with the staffing.

My nurse is there for two hours and is able to get me my medicine. I like my nurse. She is really good.

It seemed like they didn't know what to do, which made me lose hours of my respite time in training the caregivers on what to do. I was doing too much work. I would have liked the caregivers to be on time, to be aware of the plan of care, to not be on their phones, and to have a level of an experience. I wish they could have give us consistent caregivers for the hours we had on Friday.

Right now, I have a bad back with my disease, so the services help me a lot right now. I've got a good caregiver that does everything for me.

I can take a shower and not worry that I fall down. I have a hard time washing myself, so it is essential. The nature of this business is that people change jobs, locations, and schooling, so I get caregivers of all ages. I have had young people, which was difficult because some are better than others.

They could be on time. They could improve the scheduling.

They were only there for four days and helped us maintain the situation. They were on time, able to get people on a short notice, and very nice people that served us.

They were there to talk with her and were patient with her. They just kept a good eye on her. Everyone is super helpful, and the staff is great.

They do what needs to be done, and if something additional is asked, it is taken care of. I like that they are very competent and pleasant.

It's nice to have help because we are elderly and it's hard to take care of him by ourselves. It's nice to have back up. They do their best, but sometimes it's hard to find good care.

They could have made my life easier by being on time. When they say they are going to be on time, they should be. When they say they are going to show up, they should show up.

I am wheelchair bound, and without Nancy, my loved one couldn't do half of the things he can with her. I have already recommended them. They have found us good people for multiple people in my family. They find very good people and do a good job at matching people that we can get along with. One of our caregivers has been with us for two years.

They bathed him in the morning. They were always on time and efficient.

I transfer and bathe the client. The client is fifty-years-old and I've been helping her all my life.

My husband has Parkinson's and he was having trouble stepping over the side of the tub and I was afraid he was going to fall. We had good service with BrightStar Care.

I would recommend BrightStar Care because they responded immediately and the caregivers were wonderful! The service helped me because I couldn't walk very well, so the caregivers were able to help me with the daily things that needed to be done, including my dog.

BrightStar Care is disorganized. BrightStar Care should hire better caregivers.

BrightStar Care could have their employees show up on time. They could have the employees stay their shifts as well. BrightStar Care needs to make sure that the caregivers come on time to make sure that I don't get calls to inform me that no one showed up to care for my wife.

BrightStar Care is a good company, but they need to improve their communication. The services I am receiving could have a greater impact on my life if BrightStar Care would improve their communication. The caregivers need better attitudes and work ethic, and they should always come in with a smile.