The caregiver has a good attitude. She is helpful and kind. My mom has really enjoyed the caregiver.

They take care of everything and do what we ask them to do and help in every way they can. They are on time and do a good job. They're friendly and do everything you ask them to do.

Without them, she couldn't be by herself. I like that we have the same people coming in to care for my mom. They all really like her and take good care of her. It is expensive though.

The agency is always going to take care of Steve. I like that the agency is responsive and communicate well.

We really like the girls that come and they have been really nice. They call us every weekend to tell us that no one can show up and that is a problem.

She's a very large woman and they help me where they clean under her breast, belly and groin and it helps me a ton. They do amazing care, and they do whatever it takes to do what you've asked. They're super friendly.

I cannot do without them. They need to provide consistent aides.

The agency needs to make the employees are fulfilling their duties. The agency needs to improve in finding coverage.

The staff has been more knowledgeable in the last 6 months and some subs just wait to be told what to do, but not all of them. The agency could have more staff available because there have been times when there wasn't staff and family had to cover.

HopeBridge Home Health allowed us, at the very beginning, to bring in-home support for not only my dad, but also for my mom, who is 83 years old, and had to take care of my dad. We started with one shift per day, and by the time before we moved dad to a senior community, we were up to three shifts per day of home-care aides coming into the house. I have a number to call, and if we needed to change the schedule or anything, they were quick and that was great. The one thing that we found is they were having a hard time hiring additional home care aides. They needed more staffing and when we would try to add shifts, they had a difficult time accommodating that just because they were understaffed. They were trying to hire additional home care aides. Sometimes it took us weeks before we could add that additional shift. We had some amazing caregivers. They were just fantastic and then we had some that were just a waste because they did nothing. It was a real mixed experience as far as the home care aides. Everything from ten to one. We had home care aides helping mom get my dad safely into the shower and getting cleaned up. So, four days a week we had a home care aide come in and help shower, shave, and get him all cleaned up. But then also the home care aides provided support as far as cleaning like helping with floors, vacuuming, dusting, and some of those types of things while dad was napping or whatever. Then they would support my mom in helping take care of basic home chores and things like that. For scheduling, I would have given them a five. Meeting with us and helping us get started, I'd give them a five. They were amazing that way; their availability and their coordinator as far as giving me her cell number. They were always timely. But when it came to the actual home care aides, there were some that I would give a five and some I would give a one. It was a real mixed bag there, and they didn't seem to do a good job at evaluating and checking with us to find out who was doing a great job and who wasn't doing a great job. It fell on my mom or me, as the power of attorney, to inform them on what was going on.

The caregivers started off doing house work and then things transitioned into companion services. They also helped with my mother's errands and helped her get to her doctor's appointments. The agency tried to match my mother with a good caregiver.

The caregivers help to allow me to go back to work knowing my husband is safe. I would recommend the agency because we have received quality care from them.

They really have been good to me, just because one time things fell apart doesn't mean it is all bad. I am very happy with them as long as everything goes smoothly.

She enjoys the company, they only come once a week to help with some personal care. They are very personable and on time.

It made a huge difference that there was someone skilled at caring for someone in her condition and a companion type for my dad. One of the things they did really well was that they were able to adjust the schedule with my mother's condition changing rapidly.

The quality of care that my dad receives is excellent. The caregivers take an interest in my dad and they give my mom the needed time off for her to do shopping and visit friends. There have been times when they have been short staffed and no one has been able to come for a shift.

They have been very accommodating to our scheduling needs. They have provided us with very well trained caregivers.

They have been there to support us. They are on time and very caring.

It does free up some time for me to run some errands. I have had 3 different caregivers come to the house and 2 of them seemed like they did not know what they were doing.

They have helped me the most by be assisting while I am out of the house. I like how they have been accessible and had the ability to answer my questions and concerns.

It relieved the stress of watching my mom deteriorate. I didn't have to worry about someone truly taking care of her. They had awesome caregivers. They really knew their job and what they needed to do.

They have really helped me by giving me time to do other things and get out of the house. I like that they are here and they do the job we need them to do.

Some caregivers are great and some just sit on the couch and do nothing. I wish the caregivers were more consistent.

They have been very helpful for both me and her. I would recommend them because they do a good job. I like that the caregivers are on time and take care of business.

The services are still pretty new for my mom who has Dementia. She is more independent than my father and we have just been very grateful to have them because none of their children live in state. They could improve the consistency of their workers. We have some fabulous people that have come, but on occasion we need a fill in and they aren't always up to par.

They help with showering and bathing. They get him out of bed. They are easy to work with.

For me, it's given me a peace of mind. She's taken care of when I'm not there. I like their communication. I like the care. It really boils down to the care my mom is getting. She's really liked those who she has received.

It gives my dad a person to talk to, which is nice. Right now, the scheduling seems a bit interesting.

We used them for two weeks, and it didn't help. It was more my dad than them because he felt he was being babysat. They said they'd do certain chores, but they'd sit on their phones. It just didn't work for my dad, but I'd be willing to recommend them. I don't feel the people they hired did what he asked.

They covered all the bases, and I'm not sure what else could've been done. They were thorough.

It gives my sister and I peace of mind that someone is there with her in the mornings so I can still work. They are on time and their billing is prompt. They notified me right away when something happened one day. We enjoy when she gets a good caregiver.

They kept a monitor on her, and if she moved or something, they were right in there. The gal that I deal with the most, and I think she is a manager or something, Hillary, was really excellent to me. Anytime I had a question, I could text her. Hillary would call me or text me back.

We only really use them as a fill in source when we need them but they have done really well. The quality of people that they employ is very high.

They were able help us get my dad moved around. The would do other things too. They were very quick to give us help when we needed it and for the most part the help provided was good.

The services at HopeBridge are a big impact because they give her a sense of security when the caregivers come. I like that HopeBridge offers night caregivers.

It greatly impacts my life. It really helps me more than it helps her. They've been pretty accommodating.

Two of the people help me get through, they are helpful and nurturing and I couldn't ask for better. With some of the others I feel very unsure as to what they will or won't do. All are very nice women. All of these changes happened in a space of about a month. We get one that we like and enjoy, then they took her away from us. Sometimes we are sent someone who is not well-trained. Some are unfamiliar and do what is needed and then spend time on their phone. Their correspondence with the client and the family should be better. The scheduling of the caregivers should be more consistent.

It was very nice having them here. Just by being super attentive to my mother and talking to her and encouraging her and they were very gentle with her. They were just very courteous and they were very quick in responding to me whenever I had a question. They were very organized and they were just great. I liked everything about them. They were able to answer all of my questions and they put me at ease. They were really professional.

The services allow the client to be able to be independent in her home rather than in a facility. I've already recommended them to others because they are qualified and provide excellent care.

For me, I live out of state, so it helped me have peace of mind, knowing that they were helping him. They were really nice to him, he enjoyed them. He thought they did a good job.

It allowed my dad to stay home until he passed which is what he wanted. I appreciated the compassion and communication from the administration.

They get her out of bed and using the bathroom and they put her back to bed later in the afternoon and they do chores such as washing dishes. They have good girls who work for them and they are pretty well on time and they know what they are doing.

It was all the people and human resources, accounting, and Jonathon the head of it are all, are wonderful to work with. They are fabulous, we have not had one complaint. They are easy to work with, it is easy to pay the bill, Missy is unbelievable, and most of all, the people that worked for my dad all loved working there.

It helps with her daily activities. They are flexible and affordable.

They were flexible and able to provide us with 24 hour care almost immediately. I liked that they were able to put things in place quickly.

I wouldn't be able to sleep at night if no one was there. He's fine most of the day but they are there the most important time. They are consistent. We have yet to have someone not show up.

They were very personable. They were very, very efficient. They knew exactly what they were doing and did a good job.

They were always here and always reliable, we could always count on them. It was really flexible and we could schedule caregivers in two hour increments.

They made a huge impact since I wasn't able to be there. She was recovering from falling on her hip. They were able to get up and out of bed. They explained everything in advance really well. Everyone they send to our home is very good about what they did and was pleasant to work with.

It has helped me be able to leave. They are friendly and kind.

She was able to stay in her home. They did some extra cleaning. I like their communication style. They are easy to talk to. I don't know if we got lucky from the beginning.

I has an impact because she is being cared for. They need to improve their communication among the caregivers and the staff. We have had a lot of miscommunication.

My dad has dementia and he didn't want anyone in his home. I was not happy with the communication I received about his care. I like that they are responsive.

They don't think they need the care. It's hard for them to accept having someone in their home. Everyone seems to be sweet and gentle. They are patient, which isn't always easy.

I requested information from 3 agencies and Hope Bridge was the first to respond. I met with Jonathan and we discussed my situation, what I needed and what his company could offer. I now have in home assistance for my husband 2 days a week. I can schedule dates for upcoming times when I need help, cancel easily and always receive courteous, compassionate , and friendly caregivers. Not only do they take wonderful care of my husband, which allows me to keep him at home, but they are willing to do small chores, cook for him and engage him in conversation.