Care Advantage - Roanoke
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- 518 East Main Street, Salem, VA 24153
- (540) 343-2273
- 4.1 ( 100 reviews )
- Home Care
Related Costs
Description
About This Community
Roanoke, Virginia, is nestled in the Virginia mountains off I-81, and offers a little slice of paradise to residents of Roanoke (a.k.a. “Star City”), Salem, or the nearby Blue Ridge Mountains. Home to Roanoke College, a thriving downtown arts scene, many local festivals, and the famous Mill Mountain Star, Roanoke is a great place to call home.
We’re proud to offer Roanoke, Salem and Blue Ridge residents in-home care services ranging from CNAs and PCAs to skilled nurses who can provide a full gamut of medical support. Our advantage is that we offer flexibility and custom services to meet your needs, whatever they are.
Serving:
Roanoke
City of Salem
Montgomery
Reviews
4.1
( 100 Reviews )
EDWARD L
February 15, 2023
My caregiver mops the floor and does the dishes. Sometimes they make food.
They take care of me and do everything needed to be done.
CAROL K
February 06, 2023
They have been very responsive.
Quality of personnel needs improvement.
SANDRA C
February 02, 2023
The agency has helped us the most by bringing someone to the house to talk to.
I would recommend them more if the girls were paid better. They have never complained but I just feel like they are working to support their family.
Anonymous_6137
February 01, 2023
They have helped me the most with getting out and doing housework.
I would like them to come and check on you, the people that work in the office.
JACQUELINE C
February 01, 2023
The agency has helped me the most with a caregiver because I don't know what I would do without her.
I like this agency because she sent someone that is flexible.
Anonymous_6235
January 20, 2023
She makes it a lot safer for me.
I would tell a friend they are pretty good and I like the lady they sent out.
BUDDY M
We have a consistent caregiver. She is a wonderful addition.
It has been a godsend to have someone help take care of my dad.
DOTTY C
January 10, 2023
It made my life easier when they showed up, but I had to be with her 24/7 when they didn't come.
We had so many problems with no-shows.
MAXINE M
January 10, 2023
The services have been pretty good.
This agency is reliable even while being short-staffed.
Anonymous_6752
December 16, 2022
We weren't used to having someone in our home.
They are short staffed. The staff was reliable, however there needs to be a backup person.
ELIZABETH A W
December 07, 2022
I like their friendliness and how well they take care of me.
I like that they haven't done anything wrong.
CAROLYN O
December 07, 2022
The caregiver took care of me, which made my life easier.
The agency has been fine now since resolving some problems previously.
DELENA B
We had some issues with scheduling. It allowed me to do my other work.
I was able to get the coverage I needed.
LINDA H_2
December 01, 2022
She is predisposed to not care for them; so it's not a failure on their part; she just wants me there.
I like the flexibility.
Anonymous_6834
December 01, 2022
They have someone there with the client.
We could get someone quickly.
NANCY R
November 21, 2022
They showed me how to do things and explained how I could do things for myself. They explained how to do things easier and better.
They could have started my care earlier.
FRANCES P
November 12, 2022
They are great at following up on things I have asked about.
I like that they have sent me good caregivers.
JOHN S_3
November 09, 2022
I worry the whole time I am gone. There is no consistency.
I've had people not show up and some caregivers are not paying attention. It does depend on the person.
SUSAN D
November 04, 2022
It was great to have someone there to watch her, but they could not administer her any medication.
We had two or three people that were really terrific and there was one that we did not want to come back.
CAROLYN G
November 02, 2022
It turned my anxiety into something that I was just shaking all over. I only calmed down once they left.
I would not turn them loose on my friends. They need to come in and do what they're hired for instead of coming in to sit down and watch television.
Anonymous_6662
November 02, 2022
They kept an eye on her and made sure she was safe and secure.
They didn't need to interact with my mom and they all wanted to go into her room and occupy her when I told them not to.
JULIA W
November 01, 2022
They were personable.
I liked that they filled slots in a hurry.
WANDA E
October 13, 2022
She helped me with bathing.
If they could get McKinney, I would recommend it to anyone.
EARLEAN S
October 13, 2022
The caregivers that are not a good fit need show up for shifts.
They need to have better communication.
MARGARET W
October 13, 2022
They need to be able to find someone for her is the caregiver calls out.
The caregivers are wonderful, but the staff is not able to find a replacement for the regular, if she is not coming.
MAMIE W
October 03, 2022
She is able to take showers and the caregiver helps her in that capacity and it helps that the caregiver is female.
The person I have right now taking care of mom is remarkable.
HERMAN M
October 03, 2022
I need a caregiver consistently.
I would like more care coverage.
JERRY M_1
September 23, 2022
They send out somebody else and don't send back others.
They understand when I call and tell them about the people.
JEANNETTE G
September 23, 2022
Performed need services to help mom unpack, folding clothes, etc.
The person was very very good. She was very nice, took care of things, and started unpacking.
SHIRLEY L_1
September 14, 2022
I like that the caregiver is friendly.
They could improve on their dependability.
REGINA C
September 14, 2022
The provider helps around the house.
I like this agency because I really like the caregiver that I ended up with because she knew how to handle my sister who is disabled.
CLARENCE J_1
September 09, 2022
They help me around the house to do things that I can't do right now.
My nurse is always here when I need her and she takes really good care of me.
ELOISE K
September 01, 2022
The agency is reliable and Rita works well with me.
I like this agency because they gave me a good caregiver to help me.
CAROLYN P
September 01, 2022
The care takes a load off of me since they provide care through the night, so I can get some sleep.
I would like them to have people on stand by to fill in when they have people call out. They also need to inform them of the patients needs so that they know what they are doing when they get here.
DIANE G
September 01, 2022
They could have showed up every day.
They could be more consistent with the care. They didn't show up a lot of times.
GRACE C
August 16, 2022
It has been a huge help around the house with laundry, cooking, etc.
They have been very good at picking caregivers. They made the switch pretty quickly when we wanted a different caregiver.
ROBERT W_2
August 03, 2022
They are absolutely wonderful. They have been with my father and helped him get up and moving.
I like that hey are quick to respond when I call and they are very supportive.
CLAUDE G
August 01, 2022
The caregiver said that she didn't sign up for this because the client was being combative. She overdosed him on morphine and when I got there he was completely unresponsive. She let him fall and cut his arms up.
We had a really bad experience with one caregiver.
MARGARET B
They do chores for me and run errands for me.
They are pleasant and they do the work they need to.
OLLIE B
They were just here with them on Sunday.
They were here on Sundays and they would cover me when I had to leave.
ERVIN B
They fix meals and give medicine.
It depends on the person and what they need. We don't need too much help.
CATHY B
I had to take care of mom when they called out.
The aides were always calling out.
MONROE R_1
May 17, 2022
The agency helps with taking care of him by feeding, and bathing him.
I like the worker that comes to the house she's really good.
Anonymous_6018
May 17, 2022
It helps by freeing me up and taking care of my needs.
I like that they provide in-home care for people that need it.
CLIFFORD D
May 05, 2022
They should be here regularly.
Today is the first time in the past 2 weeks that I have had a caretaker.
BARBARA G_1
They have helped by providing the help and I was grateful.
I like the caregivers that they sent they were very good.
KATHERINE F
April 11, 2022
Right at Home has made my experience positive by giving me peace of mind.
I like Care Advantage because they have high quality caregivers.
JENET R
April 04, 2022
The caregiver offers companionship a few afternoons a week. I know that my mom is not sleeping all day. The client does so much better on the days that the caregiver is there.
They will talk with you on the phone and go over any questions that you have and the coverages that they offer.
RUTH F
February 04, 2022
They worked well with me and my hours. I liked their scheduling.
They cared about us. They would communicate if someone called out or was unable to make it. They tried to get us replacements if that happened.
JAY P
January 03, 2022
She does the work that we ask of her. She comes to work, and she is very knowledgeable, and not afraid to work.
The caregiver has been pretty good. I use her for four hours a day.
MONROE R
December 01, 2021
I would not be able to have a life without the services.
The agency has sent us and aide who is amazing.
ELIJAH J
November 05, 2021
They help with everything I need and they have given me peace of mind.
The people that they sent are great caregiver.
GERI V
October 04, 2021
They're only here for 4 hours every two weeks. There is no way they could make my life easier or have a greater impact.
They could do a little more work than what they do and they could be more thorough.
JOHNNY S
August 04, 2021
They could have helped with the care of the patient.
They need providers that are there to actually work, and have knowledge about care for those with medical problems.
MARTHA W
July 07, 2021
She's already here when she's supposed to be. She takes care of the needs I can't do for myself.
At the beginning I had too many people coming back and forth, but now I feel fine about it.
Anonymous_4925
June 16, 2021
She helps her take a bath.
There is not much they could do better. The caregiver is here all the time. She is on time.
PAULINE P
May 18, 2021
They are helping me with my therapy and bathing, which is big. They do anything I need, they are right there for me.
I just like the company, for one thing, being by myself. I appreciate the people they send.
ALICE N
April 22, 2021
They make sure there are people here and that I get to the doctor.
They make sure we have someone to take care of me. They are good people.
LESLIE H
April 02, 2021
They got me where I was going safely.
They are very cordial and nice.
TERESA R
March 11, 2021
They give me company.
It helps me out a whole lot since I am stuck at home. They get me groceries.
JEANNINE C
February 26, 2021
I love the nurse. We are so satisfied with her.
They are prompt in service and I love the nurse that I have.
Anonymous
March 16, 2018
They provide personal care for me.
I like that they are reliable when I need them.
JANICE F
February 02, 2021
They could come twice a week.
They are polite, punctual and very polite.
JOSE L
January 26, 2021
They answer when I need to call out to them.
They gave us the same person each time.
ROBERT N
December 16, 2020
She is polite.
I am satisfied. They do check on their clients, I like that. They also let us know who is available, and I like that, and what they could do for the clients and they check on how they are doing.
Anonymous_527
November 18, 2020
She is the only person who I see other than my son who comes down once a week the caregiver is like a daughter to me.
They are a good company and I understand that something
DAN H
November 05, 2020
They met my expectations, it was a one time thing for me.
The caregiver showed up early to take me to my appointment.
ANNE T
November 05, 2020
They have done whatever they have been told to do.
I like the caregivers and office staff.
REBEKAH B
They do things for me that I can not do anymore.
I like everything about them, they listen to me and they try their best.
Anonymous_4065
September 10, 2020
My blood pressure rose because people wouldn't show up and I know have to be on blood pressure medicine. Physically it was really hard on me. There were three of four caregivers that I would hire again.
For the service that I got, it is too expensive.
MaryA O
July 27, 2020
3 strikes you're out!
Within 2 months 3 caretakers have proved to be completely unreliable, not showing at the appointed times and not calling. Terribly disappointed.
LLOYD W C
June 05, 2020
It has been a huge help because the nurses let me know how is doing and they are my eyes and ears with everything going on with the virus.
The people that work there are good and one of them was the reason why we moved him in the first place.
MARY C_2
March 26, 2020
They are responsive, and the consistency of them carrying things out helps.
I liked the intake process, they have followed through. They are responsive, prompt and clear.
BARBARA C_2
It is great when they are there. When they come they vacuum, shower her, and they do laundry.
I have no problem with the people they have sent. They have been amazing; however, when they don't show up such as today, it leaves us without a caregiver. They don't have enough on call staff. The caregivers were supposed to be there at 9:30 and they didn't show up. The office didn't even notify me of that. I had to call them myself. I am very disappointed in that. It makes me have to leave my job and there are some days I can't. That leaves her without food and leaves her in bed.
Anonymous_3236
February 06, 2020
I have high standards, but the caregiver doesn't always call when she comes.
MARY W_1
January 29, 2020
They could talk to the nurses and bring them up to date with what is needed.
I don't think the nurses or caregivers are briefed on the individuals as far as their problems are and what they need.
POLLY D
January 09, 2020
They did not have a person to be able to fill in, and they had to cancel on us a few times. I had a woman come, and her car broke down in my driveway. Another one came in an Uber because she had no other means of transportation.
I think of them like an Uber. They send whatever works and is closest to me that can make things happen.
JUDITH L
December 05, 2019
She has completely changed my Tuesdays and Thursdays 100%. It has changed my life. She helps me do my scheduling for the whole week.
I like how carefully they interview their personnel, and they make sure to find just the right person for a client.
Anonymous_2605
October 25, 2019
They do what you ask them to do.
I like that if someone has to miss, they will send someone to cover for you.
JERRY L
October 23, 2019
They could give me more time with the care.
I only had one person from Care Advantage that has done what they said they were going to do in three years.
DONALD M_1
October 23, 2019
They need to have stronger caregivers. That way, I can walk around better because I have two prosthetics.
They need some stronger workers.
JEANNINE S
October 15, 2019
The gentleman that is a RN came to visit me before the girls came to provide care. He asked if I had trouble getting in and out of bed, he asked if I wore pull ups and then said they would get me a hospital bed and more pull ups. He never has gotten them though. I know he is rushed to death since he has to interview all the new clients.
The first girl that came here sat on my couch the whole time. She didn't do any work. I didn't know how things were supposed to work. The second one worked fine and had a wonderful personality, but there was a problem. She had gonorrhea, and I could not accept that at all. As soon as my sister heard that, she went ballistic. The caregiver had her cell phone charging at my home, and I heard the doctor tell her her diagnosis, and she needed to go to the doctor right away. I worked at the hospital, so I know about these things. With my health, I cannot have anything like that. I think everything else was fine until then.
EDNA B
They call fairly often to check on me. They work with us when we have a problem.
At times, I have had a hard time with the dates and things. Something needs to be done about the weekends and the holidays. We just have to wait sometimes.
KAREN A
October 03, 2019
They help the most by providing some time for me to get away from being the caregiver.
They have sent me some good people.
Anonymous_472
September 12, 2019
They could make my life easier by being a little more responsive when a caregiver isn't going to make it.
They could let me know when a caregiver is not going to show up.
JULIANNE C
July 30, 2019
You can always count on them.
They are very thorough and quick to respond.
JENETTE S
June 18, 2019
They have shown me love and care. They showed me how to be apart of a family.
I like my clients and their families.
JOHN H_6
May 15, 2019
She helps me get in the shower and makes my meals.
I finally got a decent care provider.
REGINA R
May 15, 2019
They help me the most because they prompt me to take my medicine.
I like that they are friendly people.
JEANNE F
April 29, 2019
We had one person that wore headphones, watched movies, and didn't interact with my mom. They should've understood how to deal with an elderly person and showed up on time.
They could have had more professional workers and people that didn't call out all the time. I wanted to be able to reach the staffing service when someone called out and get a return phone call.
WILLIAM M_1
April 12, 2019
They could've sent someone else faster as a replacement after our caregiver quit.
The only thing was that if someone quits, they need to send someone else out as quick as possible.
SANDRA F_4
April 12, 2019
They can have better scheduling of my caregivers and more caregivers that are proactive.
I would like to see the quality of the caregivers improve.
JOANNE S_1
March 27, 2019
They always communicate with me if I have questions and will call me right back.
The worker that we have one day a week is amazing and works well with my loved one.
Anonymous_1597
March 25, 2019
I would like them to also wash my hair.
Some of the younger caregivers need to be more conscientious.
LINDA H_1
March 14, 2019
They helped me with my cleaning. She was very respectful to me, and I really liked her.
I like the way they were courteous and nice to me. The housekeeper was very respectful.
Anonymous_1651
March 14, 2019
It was fine. I still had to do some things though.
We had a few caregivers. Some were good and some weren't as good.
DONALD S_1
March 14, 2019
Two of the caregivers followed instructions very well, and they did a good job. Once I trained them what was going on, they were on the mark.
When the agency sent caregivers out, they should have known about my loved one more.
Anonymous_1543
February 26, 2019
The thing that I never understood is why these caregivers can't drive to their jobs. They got a ride from Uber, and it puts a big red flag up when you see that. The night caregiver was good.
They needed to have more training in caring for elderly or sick patients. They came in and sat down and didn't do anything. They wouldn't even check on my loved one. They played on their phones and watched TV. They also stole from me.
SANDRA M_1
February 20, 2019
I'm disabled and I live alone, so I like the company. When I can't do certain things, I can get help with it, like cooking.
They work with me to help provide for my needs, and not just to come help me out.
JOSHUA O_1
February 15, 2019
They have gotten us some good aides. They have helped me by having a good person.
I like our caregiver. They have good people working for them.
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