They come and help by me with things like making me lunch and breakfast. So far, it's been okay. I have had no problems with the care. If they have any problems, they keep me abreast of it.

The caregivers have been really good with my mom. We do not want to put her in a home. My dad can rest. I like that they were able to find a caregiver quickly.

As we learn how to use BrightStars people, we are learning that there are people better suited for my wife's needs. I like the availability to talk to someone in the BrightStar Care office when I need to.

The agency makes my life easier by helping with my medical situation. I am pleased with the caregivers.

They were very attentive. The care level was normally good. I like that they talk to me, the communication is good. If someone didn't show up, they would let us know.

They need to communicate when people aren't showing up. I would like the scheduler to have better training on when to contact the client.

The nurse is really good. I like the people that they have sent.

It allows me to have some free time. They could have better communication with clients. I'd like to know the hours someone will be working or if someone will not be coming to the house as scheduled. They're a little lax about the amount of time they give me for telling me something is wrong.

They did everything that we needed them to do. I liked that they responded quickly and the caregiver worked well with him.

They would carry things down the stairs for her like laundry. I like their certifications.

It's not hard to find a caregiver, so they are quick to provide services. I like the agency because they are very responsive to requests.

I was doing all the housework and getting groceries without them. It was about to kill me. They let me know if the caregiver is going to be delayed.

They've made my life a bit easier by giving my husband and me time to go out. I like that they notify you of any changes.

They have been wonderful with working with my mother. We were in a real jam and immediately someone came out and talked to me and my mom, and we had serviced the next week.

They are very patient in their ability to converse with her which is a very key thing for her. I like that they have a good range of care options up to nursing care options.

The caregivers were late a few times, or they didn't show up which made it difficult for me. They were easy to reach because they answered right away if I called them.

Having the agency around could be better if the caregivers just did their jobs. The agency could do a lot better in terms of taking care of the client. They spend way too much time on their phones.

I still have to do what I hired them to do. The caregiver could be better and they need better communication.

They help me with things like giving me my medicine and injections. I really like that they are always on time, and they have nice attitudes.

It has helped some and has left me stranded at time, sometimes their scheduling is not what it needs to be. I would tell my friend that they often make promises they cannot keep. They do a good job with their staff.

I felt secure with the caregivers that were here during the day. I think they needed to find help that better fit the needs present.

It has made life better, it helps so I don't have to go down there. They need to be more reliable.

All the aides are personable. I like that the administrators have a professional demeanor.

They are very accommodating. The staff is very easy to get a hold of. They are easy to work with.

The only schedule I could do is early morning and it went well. They did not have good communication. I called in the day before to say we would not need the services and they still sent someone. They did a good job overall.

It was the individuals they hired that made our experience positive. Their focus was on my father's comfort. They were very responsive to any communication. I liked that most of BrightStar's caregivers were excellent. They had a couple that failed to show up on time. They were even three hours late. But then, it sort of balances out with the good caretakers, which were the majority. The caretakers were very caring, very professional, and very understanding.

I just had to call twice a day to make sure my dad took his pills. They could give better instructions to the caregivers.

They could have had replacement workers. I would like for them to have a better skill level and be more actively involved.

Interacting with my cousin more would be very helpful. They can allow the caregivers to speak to me. I'm having them take care of my cousin, but I am not allowed to speak to them directly on the phone. It's very inconvenient.

They are very critical to my parent's daily life. They have a hard time with consistency with their caregivers.

They can come on time and they can be more communicative with their people. They kept coming to the wrong address. When they were here, they moved stuff around too much. They are very late almost every time they are supposed to show up.

The caregivers just sat there and did not assist me. They did not ever lift their fingers. They decided that I only needed 4 hours of care.

The caregiver ha been helpful and good to us. I want them to work on the scheduling and being consistent with scheduling.

They could figure out their schedule out better. There seems to be a lot of confusion for times, they would say one time and then schedule another.

They were flexible with the needs that we have. They pay attention to individual needs and are very reliable.

The caregivers they sent us where very capable and pleasant people. They provided top notch care. I like their flexibility and we where not locked into a set schedule based on the caregivers schedule, they based it off our schedule and needs.

I have only had them three times, but they need to be more upfront about time schedules and pricing. They are not upfront with their pricing. I wasn't told there was an assessment fee. I had a person come sit with my husband and they had Asthma. My husband smokes, so she just left. I told them my husband smokes and they still sent her.

I have private caregivers most of the time and it's a lot easier to deal with them rather than an agency. The BrightStar caregivers haven't really made a difference. They could have a little lower price. If they had evening hours that went a little later that would be good.

They are on time, the person who comes is well qualified and I look forward to seeing him. The person that comes here is very well qualified and he is easy to get along, I have every faith in him.

They keep you notified when someone calls off. The people who work for them seem nice and they are on top of it when people don't show up.

She was a great person to have in our home, and we all loved her. I liked that I could talk to anyone anytime I needed to, and that the owner came to the house to talk to us.

We had one good caregiver who I enjoyed working with, but all the others were not satisfactory. They could screen the caregivers better to be a better match. When a problem came up I felt like at times I was being lied to. I cannot recommend them to anyone for this specific location in Richmond. It is not well managed and the caregivers could be screened better. We did have only one good caregiver.

We need to have more consistent caregivers. They have good communication.

They have helped her a lot and it is so great that the caregiver has additional CNA training. The first day we were expecting them, no one showed up and they were able to solve that mistake right away.

We needed somebody to drive my mother. The first day they showed up without a car. We never knew if the caregivers were even there. I was told that I would receive a schedule, and they didn't give that.

The agency is helpful by giving her personal interaction. I would like the agency to improve the dependability of the caregivers. They call out often.

The agency needs to be more reliable. We had someone not show up.

They are flexible enough to come at the time my parents need. They are punctual and there are no delays. The caregiver has done a great job! My parents are not easy to provide service for, but he has done a skillful job working with them and not just telling them what to do.

They've been friendly and met my needs. I would tell a friend that they'll really work with you on the schedule. They try really hard to accommodate you.

It has been a big help to both of us. It allows me to get out of the house. I like that they have really professional and friendly caregivers.

They are flexible, but sometimes the caregivers are late to extra shifts that are not in our usual schedule. I like that they are flexible.

There were caregivers that didn't show up. There was a lot of frustrating. Caregivers did not do what they were ask to do.

My mother has been able to stay at home. Them coming in and taking care of her saves my sister and I some time so we don't have to drive down there. They have been good to my mother and we have not had any problems.

Our biggest concern was safety. She had a brain injury so walking and falling was our biggest priority. I like that I did not have to worry about someone being there. They all took care of the schedule. There are multiple people.

It allowed her to live longer. She had twenty-four hour care with experts. They have a quick response to changes.

She helps redirected and engage him. I like the caregiver.

The caregivers we have now are outstanding. My mom has a comfort level with them. When we started out we were both learning about each other. They should find a way to ensure that their employees are reading about the care and understand it before they come on site. We use 2-3 caregivers now. Jessica and India are outstanding. We did go through a few bad ones who did not show up or were late. Originally it was not good. Lately we have found a stride.

If the caregiver shows up I would rate them this high. They need to have people who show up when they are supposed to. By the time they try to get someone here, you might as well do it yourself.

There really was no effect on his life. They were easy to arrange but it depends on what they needed. If they need someone for companionship I wouldn't recommend them but for more medical things I would.

My mom seems a lot more awake and it has given her some relief because of the services to my Dad. They seem to have been accommodating to the needs that we have.

They helped with my open wound. She did well. She was a good nurse.

They helped me after my knee replacement. They called me in a timely manner. People came when they were supposed to. They were great, very personable and very caring.

They had a very caring attitude to my dad and other family members. They very quickly responsive to our needs. Because we needed 24/7 care without much notice.

They bathed and dressed my husband. I liked that I had one particular one man who helped us and he was excellent. The fill ins were fine as well.

They take care of her needs. The communication is good. They are responsible.

There were two caregivers that were consistent and they were excellent. I was very pleased with them. At first, I found that it was very hard for them to be consistent with the people they sent into my home. The office staff was always polite, but they weren't consistent with what they would say. I think the office had a lot of turnover with people.

It gave me a peace of mind knowing someone was there with him. The caregivers all seemed genuinely concerned.

I had to let one aide go. I have another one I will probably have to let go also. They can give me a better match for my needs. I would like it if there was a change in time that they could let me know. There have been a few times they have not. I would appreciate a phone call.

They should know how to check blood sugar and such. I have not had a lot of close contact with the people who run the company.

They have helped around the house. Everyone has been very professional and helpful

They did exactly what I asked. They sat with him. The nurses they have sent to my home were very competent.

I like the caregivers who come, they are kind and talk to my husband and I. We like that the people who have come have talked with my husband.

I love my nurse. She is amazing and very inquisitive. I have been blessed with an amazing nurse. The supervisor lacks in communication and keeping up with things going on.

They were just a sitter so they were there to make sure he didn't fall out of the bed and that his needs were met. They had done a good job.

It is nice to have someone there, so that I don't have to be there every single day. There has been one aide we have had issues with. The one aide arrived late. The person who's shift she was relieving would be upset. Sometimes you get bad apples. The rest of the aides have been super.

She doesn't let them do a lot, but she enjoys the company. They could improve their organization in general. They seem somewhat disorganized. There was one day where we didn't receive care and we weren't aware that no one would be coming and we weren't notified.

He is taking his medication, his exercise is better and he is not so lonely. They seem to put a little bit more personal attention to their clients.

The nurse I have is really good at the job, which makes everything easier. They could have more available nurses.

They could have had better consistency in the caregivers that came. That consistency is paramount with a patient with dementia. I would like to see better dependability in scheduling.

They fixed her meals and helped her bathe. They always give me good caregivers.

It is invaluable. They are there when I can't be. It provides peace of mind. They always try to be very accommodating. I called someone this morning saying I needed them and they sent someone on short notice.

If I did not have BrightStar, I don't know what we would have done. They have been a godsend because they are there to take him to hospice or to the hospital. We have had a great relationship.

They show up and if they are running late, they will call us and let us know. I like that they are accessible and it's easy to get in touch with people.

The family got the greater impact because we knew that he was being checked on and that they were keeping him safe. From what he said, when they came, they would only do what he asked them to do. They were only there if I needed something. They were on their phones and would sit and not talk to me unless I asked them to do something.

There needs to be more written communication. They need to have clear communication, a back up plan for cancelled caregivers, and demonstrate smoother scheduling.

They got me mobile and able to do more for myself. She's very nice and I saw huge improvements of my mobility.

They didn't know her and they weren't her family so I don't think they could have been as good as family, but they did talk to her and treat her like a person as well as a patient. The first girl they sent was outstanding and there was only one who was not very helpful so for an overall experience they were qualified and knew what to do.

He feels like he doesn't need it but it really helps my sister because she was not caring for herself. It has made an impact for her. She is not one who likes to ask for help. My sister had no prior knowledge of what the schedule was supposed to be. There were different people showing up at different times. They came 45 minutes later than what was expected.

The client is bedridden so they have been a big help. I like that they are dependable and caring.

I had to tell them what to do, and they could have asked me if they could do certain things for me. They could more proactive. They could have a more willingness to do things. I didn't get the impression that they were happy with where they were and doing what they were doing.

They are very compassionate. They are doing a good job and I haven't had any issues with them.

It gives me an ability to get a good night's sleep. The personnel that have come out have been very caring and very attentive to their duties.

What I was hiring them to do was to take her to an appointment to have her hair done, and of the three times they provided services they were late. And another time she ended up having distress and the visit did not go well. I think the main issue would be that they need to be more reliable in the services that performed.

She saw my husband as a person, not just a sick person. She would interact with him. I loved the idea that they kept everything consistent.

They made sure that he got the services he needed. They could improve their communication with the provider.

The CNA that we have has been with us for almost 2 years, and I trust her. More importantly, my mother trusts her. Their CNAs have worked out very well for us.

Most of the people do a pretty good job, and some do an excellent job, but they don't come often. When I first made the arrangements, they said they were getting a team together so they would know how to handle my wife. I have had a bunch of different people coming in, and I don't like that.

Most of the people were quality caregivers. I did not have to ask them to do things, and they were professional. I thought that they were responsive to my requests for care.

They were very good about calling me when he would change and was not behaving like himself. They can arrange to have someone come out extra days.

The aides are very helpful, but I feel that they need to take more initiative. I like that they are responsive to the needs of the customer.