Care Advantage - Newport News
Advertisement
- 749A Thimble Shoals Blvd, Newport News, VA 23320
- (757) 595-9676
- 4.0 ( 100 reviews )
- Home Care
Related Costs
Description
About This Community
Newport News, Virginia, is a special community, and one of the original shires of Virginia! With a legacy in shipbuilding and hosting a joint U.S. Air Force and U.S. Army Base and other military installations near Hampton, this is proudly an American city to call home.
We’re pleased to offer Newport News residents in-home care services ranging from CNAs and PCAs to skilled nurses who can provide a full gamut of medical support. Our advantage is that we offer flexibility and custom services to meet your needs, whatever they are.
Serving:
Hampton
Yorktown
Newport News
Poquoson
Reviews
4.0
( 100 Reviews )
ROBERT M_2
February 15, 2023
The service is taking care of him but he likes to feel independent.
As a group they do okay but they could have more people and more backup.
HENRY S
February 13, 2023
They have been wonderful. I haven't had to take care of dad.
Care Advantage has sent some people who didn't know how to get to us. They could be more timely.
JULIA ANN D
February 10, 2023
I like how the agency made my life comfortable and easy to live.
I could see improved the scheduling with me.
CLAYMON R
February 07, 2023
Care Advantage does well, but I am more independent. I don't super need them and the home care.
I like the people they send. They are reliable.
IRENA C
February 07, 2023
It's good to know someone can help you when you're disabled.
One thing I like about them is that you can get somebody quick.
Anonymous_7026
February 06, 2023
They help me and that is positive. They do what I ask.
I like the caregiver that comes to my house.
DON C
February 03, 2023
Care Advantage has made my experience positive by sending a good caregiver.
I would recommend Care Advantage more if they had more backup caregivers available.
JAMES G_1
February 02, 2023
They are a good group of people. I'm very pleased with them.
They check up on me to see how I'm doing. My caregiver is always on time.
PEGGY T
February 01, 2023
They make sure there is someone here to help me.
I have some very nice and caring caregivers.
Anonymous_6873
January 23, 2023
It allowed me to work while the client was being taken care of.
I guess I like the people that show up more.
Anonymous_6183
January 18, 2023
They know that I have a bad arm which hurts a lot to do stuff so they will do the dishes for me or foresee anything that I need to grab so I don't hurt myself, but that is only when an aide actually shows up which I'm not always sure about.
They need to ensure the aides will get there on time as I've had aides that won't even show up and they didn't even tell me about that.
RICHARD S_2
January 18, 2023
They help me a lot. I like it when they help me with the housekeeping and cooking meals.
It's been pretty good so far. I like that they show for their assigned shifts.
SONYA S
January 10, 2023
It takes a big burden off of my family members.
They could have better communication. There have been several days that I have been without a caregiver.
BARBARA L
The agency could make my life easier by getting out of my life. I don't understand the healthcare system.
Well, they should just have more availability.
NATHAN P
January 04, 2023
It helped him expand his life. He had interaction with the caregivers. They were very attentive.
I liked that they were dependable, knowable, and had the right skills. They were also very attentive.
DIANNE S
January 04, 2023
It put my mind to ease. I was in the emergency room in the beginning and the care was pleasant.
I like that everybody was professional and helpful. They helped me out of the bed.
PEARL W
January 04, 2023
They provide care for me.
Sometimes I don't know who I am getting. I get different people each time and some of them decide to leave.
JAMES C_3
January 03, 2023
The agency could make life easier by making sure if the caregivers will be cleaning or not. The person who came out, gave me the impression they would be doing light housework and they do not.
I would like to see the agency improve by sending the same person.
BARBARA B_3
I wanted to be sure she was okay. She had back surgery, and needed help. It was essential.
I liked that after the first 2–3 weeks, we had the same people coming in the day and night.
JESSE B_1
January 03, 2023
Their politeness has made my experience positive. The staff visits me to see what they can do to improve.
I like that they are polite, courteous, and on time.
GLENN R
December 20, 2022
They show up.
I like them because the providers are very kind.
MELISSA S
December 20, 2022
They do breakfast and lunches for me. They help me with my bodily functions and clean my bedroom.
There is inconsistency in the caregivers and that affects the scheduling.
ROBERT P
December 16, 2022
The caregiver seems she's very into her job, she's passionate about it.
The agency could improve their communication, with earlier call-outs.
JUDY T
December 15, 2022
The people that come could actually do more.
They could try to spend more time to find the right people for the patients.
LEVIN F
December 07, 2022
The caregivers could show up.
They lack communication when no one shows up.
PATRICK Y
December 07, 2022
They come on time and do whatever we ask.
They are courteous and professional.
ARTHUR M
December 06, 2022
They made our lives better. They showed my husband easier ways to do things.
I like that they were compassionate, and they truly cared about their clients.
TARINA W
December 06, 2022
If they have caregivers show up, that would make life easier.
They need to show up.
JOHN H_2
December 03, 2022
They get him up, take care of his needs, and make sure that he has a clean bed. She does the laundry for me, and it takes a load off of me.
They always call me to find out what is going on, and I like the way they keep in contact. They listen, and they called to apologize about some computer problems.
SHELBY D
December 02, 2022
She has only had a couple people who have done a good job.
The agency could improve on sending someone who is well trained and can lift her up to use the bathroom and bathe her or turn her in bed.
GEORGIA M
December 01, 2022
The days they have been here has made a world of difference. They have helped tremendously putting things together.
I like that they stay in contact with us. The two caregivers sent have been high quality people.
Anonymous_6708
November 17, 2022
I can't think of anything besides better training.
They could just check in more.
HENRY L B
They help me with everything.
I like that everyone who's come here were professional.
DAPHINE K
November 10, 2022
I don't have to work to get my house straight, so they help me very much.
They could improve on getting more help, sometimes the nurses do not come by.
CONNIE C
November 10, 2022
They have made it positive because the lady is helpful to her. They make her life easier by helping her get in and out.
I like that they are on time, and they do what they are supposed to be doing.
KENNETH W_1
November 07, 2022
My caregivers have helped me the most by doing the job they're supposed to do. A while back, one caregiver helped me with my bath, cleaning the floor, and washing my clothes for me.
I like that they're prompt. When they get somebody, they're ready to get to the job. I like when they help me.
JOSEPH O
November 07, 2022
They mean a lot to him, the help they do is tremendous.
I like how caring they are.
PATRICIA B_1
November 01, 2022
The 24/7 presence is critical for us. The ability to provide cleanliness and to deal with someone as seriously disabled as my wife has helped me as well.
I like how this agency presented their services, and they helped me get resources on services they do not provide.
ARTHUR F_1
November 01, 2022
They didn't do what they were supposed to do. I was paying too much for a service that wasn't high quality. My biggest issue was transportation, and I can just take a taxi.
The caregivers were always on their phones and wouldn't talk to me. There were only a few who engaged with me and were good.
JOANN B
The provider takes initiative.
I would recommend my caregiver.
JAMES R_1
October 20, 2022
I like the people that came. They were helpful and competent.
I like that they had a 12-hour shift. A lot of other places didn't offer anything but an 8-hour shift.
SONYA A
October 20, 2022
I have them for my wound care and for daily assistance.
They need more employees to cover needs.
Anonymous_6614
October 13, 2022
They were here for me and my wife.
I like that they were timely and listened to understand what our needs were.
CHARLES G_1
October 13, 2022
They kept him clean.
I liked that they did a good job keeping my dad comfortable.
GLENDA H
October 13, 2022
Some of the ones who come out push her to do more, and that is helpful. I would like that to be more from everyone.
They communicate well.
WILBERT A
October 07, 2022
They help with everything I need help with.
I have no complaints. I haven't had any problems.
RICHARD L_1
October 06, 2022
They can make my life easier by coming when they said that they are coming. They are late and suppose to have gloves.
They don't show up half the time.
DAVID W_1
October 06, 2022
They could have a greater impact if they could just improve the scheduling.
The agency needs to improve their scheduling.
FRANCIS M
October 05, 2022
They have helped him socially and they are able to communicate with him.
I like the caregivers. They are caring and prompt.
DORSEY THOMAS W
October 04, 2022
They were respectful with the things I did need.
I like the people, they are very nice.
KENNETH W
October 03, 2022
The agency has tried to make sure we have a caregiver.
I like this agency because they gave us good quality caregivers.
KENNETH M_1
October 03, 2022
It is disconcerting for the client to have different aides every week. They are working with us, but we have had at least 12 different aides.
I would like more communication with the office. I need someone who knows the people that can get more aides. Different people answer and then disappear.
MARTHA O
September 24, 2022
I need help with shopping and keeping appointments. They are good.
I have macular degeneration and so I needed some help with some things. I like that they were able to work with my schedule. They allowed me to have the minimum hours that I needed.
NAKEAN H
September 13, 2022
I feel like my provider is helpful with cleaning.
I would like to see them address the situation directly to the client when there are problems.
ELI W
September 13, 2022
They have helped the most by sorting out my messy stuff in my room, making it neat and tidy.
I like the flexible hours.
Anonymous_6459
September 09, 2022
They could just be a little more consistent with the care.
They could try to get someone covering the care that I need at all times. There is a lack of consistency at times.
Anonymous_6449
September 08, 2022
They offered companionship.
I like the convenience.
RONALD H
September 06, 2022
They have vacuumed and cleaned.
I like the person that they have coming in.
RYLAND B
They are cautious about how they handle their patients.
I like that they are on time.
GEORGE B_1
September 01, 2022
They should do what they say they are going to do.
They should show up and not cancel appointments. They could let me know when they are aren't coming.
LILLIAN B_1
August 16, 2022
The girl I have now is excellent. She does a lot for me because I have been really sick. She helps me with everything.
For one thing, they need to learn how to tell the truth and return phone calls.
Anonymous_6429
August 05, 2022
They helped me get better.
I liked that they did what I asked them to do, and most of the time, were very reliable.
NORMAN A. S
August 03, 2022
The agency has professional caregivers.
I like this agency because they answer my questions.
LINDA S_3
August 01, 2022
The agency make your life easier by having more communication. People will not show and no one knows why.
They could pick up the phone and communicate.
PATRICIA R_1
July 20, 2022
They can improve by getting the patient information correct.
They could improve with confusion with the clients. The wrong people have come to the home.
TYRONE G
July 18, 2022
I have a male caregiver, and he provides companionship.
They are very prompt.
MARY ANN W
July 15, 2022
I honestly don't know.
They were responsive to our needs when we needed them.
JOYCE C_2
July 07, 2022
The agency was there to assist in whatever she needed like hygiene and her bed.
I liked that it was easy to work with.
Anonymous_6263
July 07, 2022
Being a companion to my aunt.
They meet the need that I requested.
RITA L_1
July 05, 2022
They have helped my mother by keeping her company.
Anonymous_6300
July 01, 2022
The thing about having someone available is good.
They are more organized and dependable than my last company.
DOROTHY S_1
June 15, 2022
When I need to change her schedule around, she and Care Advantage are accommodating.
I like the fact that I have a good aide who takes care of whatever I need.
JAMES H_2
June 15, 2022
They do what I request them to do.
They are always on time.
ADOLPH H
June 08, 2022
They have made it positive because of the company, warmth, kindness, and tender loving care that they provide. They go the extra mile to make the patient feel special.
I like that they make sure to get a fill in for us if somebody calls out.
SHIRLEY B
I am constantly making sure that the caregivers are doing what they are supposed to.
Communication, especially in terms of last minute scheduling or rescheduling clients who hasn't shown up, can be improved.
WALTER P
June 02, 2022
They responded quickly. They sent great caregivers. We had some that didn't show up.
They were quick to respond.
THOMAS M_1
May 17, 2022
They have been able to provide great service consistently.
I like that they are very friendly and accommodating.
Anonymous_6118
May 17, 2022
She does not take too much time off. I am sure she can do something better but I cannot think of anything.
I appreciate that they gave me one person who is attentive.
RHONDA M
May 09, 2022
They sent a lot of different people with different skill levels. Ultimately they were able to get the things done to maintain my diet in that respect.
If they are sending someone to perform light housekeeping it would be nice if that person actually had light housekeeping skills.
MARGIE M
May 06, 2022
They try to help her move around in her bed. They help her get a little stronger.
They try to find a good caregiver. They try to find a caregiver that is able to be specific with certain needs.
BUFORD C
They were there when I was not there. They were picking up times when they were not allowed to, so they were getting paid twice for the same hours causing scheduling issues. We did not have coverage sometimes because of that.
I would like improved staffing and training on what they can and can't do.
NADINE R
May 03, 2022
It has been very helpful as far as the changes I have had to endure from my surgery.
I guess I would say the scheduling.
DAVID T
May 02, 2022
He was a lot happier having the personnel from them.
The quick response when we needed to start services and the effort to cover them was really nice.
LATISHA J
May 02, 2022
I get to rest. I feel like I have more time to make my appointments instead of having to struggle to get places. It is a big help.
I like that they have really good communication. I have always had my days staffed.
ALICE G
April 22, 2022
They can have a type of subscription and do what needs to be done.
The person that I have prior was soliciting and didn't tell me about it which is what I wanted.
Anonymous_5943
April 08, 2022
The availability of aides to cover shifts and the customer service has been good.
I think communication between the different aides would be a request I have.
MARGARET S
April 05, 2022
They help with things like keep her company and they talk to her.
I like that they seem to be attentive to our needs and care about us.
ALCATROUS J
April 05, 2022
Care Advantage has made my experience positive by being there when we need them.
I would recommend Care Advantage more if they screened their caregivers more carefully
CRAIG G
April 01, 2022
The last 4 weeks have been good. We had to go through a few bad caregivers, but we eventually got a good one.
Some of the caregivers don't know what they are doing and don't come but then I have caregivers that are wonderful like Stephanie.
NANCY J
March 18, 2022
They have given me a good aide to help me.
They need to answer my calls because I have trouble getting an answer and them returning my calls.
CARMELITA C
March 16, 2022
They have been helpful to me and have found caregivers for us.
They know what they are doing and they do a good job.
DAWN K
March 01, 2022
They have helped the most by giving a caregiver who was capable and willing.
I like that we had people available when we needed them.
JAY R
March 01, 2022
We only had two visits with the caregivers so thy didn't make a huge impact on anyone's daily life.
We wouldn't recommend them to others. We were told that that the agency would send us vaccinated caregivers and they did not.
LEROY J
March 01, 2022
The agency can make my life easier if I could get more help with him.
I like this agency because they keep in touch with me.
CAROLYN R
February 16, 2022
They made my experience positive by giving me the chance to go to work while feeling that the client was safe.
I like Care Advantage because the nurses that showed up were professional friendly and attentive.
ANGELA A
February 14, 2022
They are very helpful, they do the laundry and cleaning up and that is really good.
I really like that they respond to my needs when I need something.
WILLIAM W
February 14, 2022
I would not have been able to care for him otherwise.
Everyone that I spoke with to set things up were great. Everyone kept in contact with me and they recommended someone in my area.
MARION W
February 02, 2022
It was good, but I felt we needed more support for the level of care needed for her.
I would recommend them because they provide consistent care, but I never got to the point where I thought it was great service.
EDGAR R
January 19, 2022
The lady I had working with me was very good.
I would recommend them as far as the caregivers.
TERRY AND HOLLY F
January 04, 2022
They could have made my life easier by charging a lot less and having more professional staff.
I'd like to care advantage to improve on their cost and quality of service.
Show all 100 Reviews
Show Less
