I hired Synergy to help care for my elderly mother. My concern with Synergy comes down to their poor training, management, and oversight of their caregivers. I worked with two different Synergy caregivers. When the first caregiver did not work out, I gave Synergy a second chance with another caregiver. Unfortunately, my overall experience with both was very similar. As an example, both caregivers were on their cell phone over half of their time. I would have been totally fine had they used their phones occasionally during the day. Given the behavior across multiple Synergy caregivers, I cannot fault them, as the root cause can be attributed to poor oversight, training, and business practices. Think about how you would feel if you paid contractors out of your own pocket, to come into your house for 8 hours a day to renovate your home, and they spent over half their time relaxing on their cell phones. What would that say about the company you hired, their culture, and business practices. How even more serious, where an elderly person’s well-being is at stake. Even after talking to Synergy several times, giving a second caregiver a chance, etc., this still continued. But that’s not all. Not only was my mother’s care compromised, but Synergy still billed me for every single minute without exception, despite being fully aware of this.

I'm not a typical client, I'm a healthy middle-aged woman and have just used them for help around surgeries and things. The caregivers are very professional, competent, warm, and kind.

I had high expectations, based on the online reviews I read, but was very disappointed with the quality of the two caregivers provided. The first was chronically late in the mornings, stayed on the phone for a good part of the day, and actually fell asleep on a few occasions. Her replacement, which the company provided was a nice individual, but was also on the phone for a good part of the day and did not engage with my mother. The company is too expensive for this kind of care--charging a high hourly rate, but paying their caregivers far less. For these reasons, I would look elsewhere.

They have provided solutions for my mother's home healthcare needs. I like everything. They are super.

His caregiver helps him get his meals. She takes him to appointments. I love their personal approach.

The people that come to the house know what they are doing and are cooperative. They are always excellent.

My forearm is paralyzed and I need assistance with everything. I like that they send home health care aids when I need them.

They care for my dad who lives in Arlington. I live in CT and he doesn't have children close enough to check in on him daily. It's nice to have the help there to monitor his health and do some tasks like preparing meals and housecleaning that he's not capable of doing. As a company they may need to do more follow up with their customers - checking in monthly to see how things are going. They do check in from time to time, I don't think it's frequently enough.

My sister and I have to do the care ourselves whenever they don't come out. They should improve on their communication with scheduling.

The services from Synergy relieved the burden from my sister because we knew my mom would be safe. Everybody we dealt with from the scheduling people to nurses were competent, caring, and compassionate.

I don't know what I would do without them. They keep my mom in the best shape they can. We have been thrilled. They first took care of my dad who passed away at 107 years old.

I think one thing the agency should do is provide the client more detailed information on what the caregivers are expected to do. The task list varies from caregiver to caregiver. They seem to know what they're doing.

They took the worry away from us when we couldn't be there. They aren't always available on the weekends. I think the caregivers were fine.

They could have provided people who speak better English. They provide very good support.

The caregiver helps the client cook and clean. I just like the overall care that is being provided for the client.

I could not take care of my wife by myself. I like that I can go places when I need to.

I think the caregiver's compassion has helped my mom the most. I like almost everything. I like the personnel, the people I work with, and I think my mom is getting good care.

They helped most by being able to provide help with things we could not do like bathing. They also entertained her. They are easy to work with. We have had good people with them.

It is important for us to have them. It gives me a break from doing things myself, and I am learning a lot from the caregivers. They send very good caregivers, they treat us right.

I like how he does a lot of stuff that takes a lot of load for me. I like the person that goes and we have them every week and they are very attentive.

I do not have any complaints.They are very willing to work with the clients. If I have a problem I can call the agency anytime and we will work together to find a solution.

It has helped significantly. One of the reasons we went forward with the services was to let me mom stay in her own home. Overall, they are pretty responsive and their workers seem to be pleasant and accommodating to my mother.

The caregiver just sat there and didn't do anything. They should have more quality with the caregiver and sooner follow-up.

They were very proactive in caring for my father. I liked their responsiveness and the quality of the staff.

No one lives with our loved one, so it makes it possible for her to stay in her home longer. I appreciate their communication and working to finding the right caregiver.

They provided a lot of care for my loved one. They are too expensive to recommend, and it would depend on the situation specifically if I would recommend it or not.

In the past the services have been very high and helpful. We need someone who is very warm and friendly. They can't be cold or distant. They need to be perceptive. If she is in a bad mood, they need to know to back off. It may be part of the COVID-19 situation, but the person that they found is having trouble getting along with the people in the facility where my wife is. I don't know if they picked the wrong choice, or if it is a facility problem.

They seem to really take an interest in his well-being and health. They're able to drive him around.

She looks brighter during the days and more active. It is a stress reliever. They are very open and they explain everything that they do.

I appreciate that she does everything for me. I like my caregiver, she is wonderful.

The most helpful part is that we never have to worry about anything. I like the flexibility, responsiveness, and competence of caregivers.

They get them out of the house. I like the aide that we have.

I was able to come to work. They were very helpful, the people showed up on time. We had no complaints about them.

I'm happy to have someone here twice a day because it makes me a little less anxious. I've experienced a lot of different people because it was hard for them to provide a steady person. I never had a situation where a person was unpleasant or difficult, but sometimes I have gotten caregivers that didn't go out of their way to do more than sit on the couch and watch TV.

It's made my life easier because it's provided services for my mother. They are super organized and efficient.

They're there which is important to me to know that someone is able to care for him 24/7. I like their responsiveness. I like the care from the team that I have in place.

Having the patients and taking the time to get the right caregivers for us. We have been with them for a few years. It was an adjustment on both sides but we were able to work very closely with them and they communicated well.

It is helpful when they drive me to my exercise class. I like that they do extra training for their employees and I think that is a key thing.

They give him companionship, and he gets someone different to talk to. They are friendly, and everything works with them.

The caregivers take care of my wife, and they give my wife a bath and brush her teeth. They're actively looking for things to do. They make things easier because if they don't do their work, I have to do it. They're very supportive, and they keep track of their clients and have good caregivers to work for them.

They could have been more interactive. I think the people who work there should be more proactive in helping, instead of just providing company.

I couldn't be in my home without their services. I can no longer bathe or dress myself. I can't cook for myself either. One thing I like about the agency is that I have passed by two dogs in the house, and they are good at taking care of my pets. I also have a 3-year-old child in the house because of my roommate and they are good with the child, other than two of them.

They have helped the most by offering emotional support. I like their dependability, their quality of staff, and their responsiveness to changing schedules.

I just had therapy all the time. I would talk to them sometimes, but they would change their attitudes toward me, and they would get mad at me. I like them, but they complained to much about the work.

It is helpful, but sometimes it adds to the workload because I have to schedule. I have recommend them. This is the second year that we have used Synergy. Last year we used them for three or four months. It was excellent because we had the same caregiver the whole time, which was three or four days a week. This time it is a little more hit or miss. The caregivers have had to change. They need a little continuity.

The people who are involved have been well taken care of. This has taken the responsibility off of my shoulders for their care. They've been reliable and good caregivers.

They help with all activities of daily living. They have good customer service and caretakers.

As far as my mother is concerned, we had to play around with the hours, but it has a good impact to have somebody there during the day. I like how they are local and each person that I speak with, I feel comfortable with.

The impact is very good. They just started the cooking for us, and we've got a really great person now. I like their attitude and they have produced so far.

When I am away, we have someone here to watch over my mother. They are prompt and readily available, for the most part.

The caregivers are well trained.

They are here to socialize with her and help her do things. She's usually by herself, so it helps to have someone here. I don't have a lot to compare them to, but I would recommend them. I like the lady that comes to help my mom. She's really nice and good.

She is not totally happy and it is the same with me because when she is not happy, my life is not happy. They need to do a better job and communicate better. They need to have more follow-up and more on-site observations.

I worry about it less, and it's nice knowing that someone is coming that he is comfortable with. She does a very good job of cleaning the place, but doesn't do much of fixing him food and I don't know if that was listed in the plan or not.

It was great! They helped with everything. They were there and helped my loved one with their medications and meals. I would tell a friend that the caregivers that I met listened and helped with everything.

The care helps me with duties in the kitchen. She takes care of two or more days worth of things for me. They have very nice and helpful people. I've had them come for the past 6 years.

The provider has helped me the most by helping to give me showers and going grocery shopping for me. I would tell a friend that they are very reliable.

They helped me with the physical aspects of moving my wife back and forth to the bathroom. They were very caring and capable.

I was alone and I felt isolated, so it made a big impact. Cion, the caregiver, was excellent. She was very kind, quiet, and thoughtful.

Everyone that we have met through SYNERGY HomeCare has been helpful, knowledgeable, and responsive.

They help by taking over the bathing and showering. They have good follow-up care from the office. They have quality caregivers.

I need more consistency. That's my biggest concern. They don't provide consistent caregivers and they don't notify me on who's coming.

My loved one is completely happy with the caregiver, and I'm comfortable being gone all day. I don't have any complaints. They came and were very thorough. They are competent and I feel comfortable with them. We also get the same caregiver every week and she is really good.

I am the primary caregiver for my loved one, so having them come 6 hours a day gives me a break and allows me to do things around my home. I like the flexibility of the care from week to week and the quality of the staff.

SYNERGY HomeCare is dependable and responsible.

The caregivers are really good and they have helped my mother be a better person health and hygiene wise. She is a better person because of them. My dad no longer has to make breakfast or lunch or give showers to my mom anymore. It's a lot off his plate.

I have been satisfied with the person that SYNERGY HomeCare has sent and I have no complaints. I didn't need the help urgently but it is nice to have the help and someone to come in.

SYNERGY HomeCare fielded people who understood how to take care of my dad. I was able to get rest instead of having to take care of my dad by myself.

I like that the caregivers are responsive and come on time. He has somebody to help him get around and they help so he doesn't fall.

I like that they are very personalized and I appreciate the personal attention. There were really great people who cared about what they did. They only filled in, which is what all I needed. They did what just my mom needed with hygiene care, feeding, and dressing.

I appreciate the willingness to listen and customize the care plan based on our requirements. They have provided me a peace of mind knowing my mother is being taken care of. They make sure that she is okay. It's less time that I need to take out of my work days to take care of her.

We had some unusual requests, and they were really accommodating and understanding of our situation. They are able to tailor things to fit our needs. I think that they are able to provide the care so that I do not have to worry about it because I am confident in their abilities.

I like the provider, and the interactions I have had with them have been great. The caregiver that we have is great, is very caring, works with my dad, and we like him a lot. They are reliable coming in, and I can count on them. I know they will take good care of my father while I am at work.

The quality of the healthcare workers was good. It had very little impact in the sense that they weren't obtrusive and didn't cause me any problems. I could sleep at night because I knew my husband was getting good care.

SYNERGY is a responsible company and they get the caregiver there on time. Having SYNERGY allows me to not have to worry about my father and I know that he is safe and cared for.

Most of the people that I've had were very professional. I am a little concerned about the scheduling situation. SYNERGY HomeCare has made my life easier because the caregivers are here to help me with the things I need.

The caregivers were pleasant, punctual, and my dad loved them. I called SYNERGY HomeCare at the very last minute when my dad was in the hospital and required 24 hour supervision because of dementia. They found caregivers there within two hours.

The care providers that they provide are exceptional. My loved one is very pleased with the caregivers because they are energetic and engaging.

I have a special need. I was very ill and needed administrative help with paperwork and other things. It's been a big help. My caregiver has organized my bills and she'll pay them for me. That has really helped so I don't have to worry as much.

I would recommend SYNERGY HomeCare because the owner of the company is personally involved in all the right ways. They have excellent staff in the supervisors of the folks that do the work. I like the service we're getting and it's good management. SYNERGY HomeCare has helped because they work diligently to get my mom to go to bed. They work with us and they're proactive about telling us things that she needs and courses of action.

SYNERGY HomeCare's caregivers are varied and great. They are quickly responsive to me. The services from SYNERGY HomeCare have made life easier by being there for us. They know my loved one really well, and take care of her needs.

SYNERGY HomeCare is responsive. SYNERGY HomeCare took the burden of care off of me for an important day.

I would tell others that SYNERGY HomeCare hires good people. They seem to be experienced. I was provided with more information about my father by his caregivers. This helped me know what was going on with him.

SYNERGY HomeCare is very reliable.

SYNERGY HomeCare did their job well, and some of their caregivers were better than others. My mother wants to be independent, and she wants to be able to care for herself. It was helpful for my mother to have caregivers to be with her and keep her safe.

SYNERGY HomeCare is able to provide good staff and fix problems. The most helpful thing for the client is supervision and interaction.

SYNERGY HomeCare was really good, and they were very quick. They had good response time to my requests and filling my needs. I was having problems with weakness in my legs and hands due to seizures. The aide showed me how to do things and reminded me how to do things.

I would tell others that SYNERGY HomeCare is well run. The aides are competent and caring. SYNERGY HomeCare provided a good staff.

SYNERGY HomeCare was very efficient and always came to assist me on time. I was well-pleased with SYNERGY HomeCare in the way they were able to handle every situation.

SYNERGY HomeCare could have more flexible hours for their clients. SYNERGY HomeCare provided good services.

I would tell someone that SYNERGY employs caregivers that provide a wide range of various activities that help my mother who is almost ninety years old. SYNERGY helps the client get dressed and go to the restroom. They play cards with her and things like that.

I didn't feel that there was orientation from SYNERGY HomeCare for the client and the caregiver. Some caregivers thought I was supposed to feed them, and I wasn't sure what I should do. There was inconsistency in performance of the caregivers. Some were really productive and others would lay on the couch. Some caregivers were on their cell phones. Some caregivers of SYNERGY HomeCare would watch TV and not help me make my life easier.

Synergy HomeCare was very good. They came on time, understood the situation, and their people were quite well trained. I was pleased that they had the same person come every day and every evening. My father had 24-hour daycare. They bathed him, tried to feed him, made sure that he got liquids, shaved him, changed his clothes every day, made sure that he was comfortable, and changed his position. Time scheduling and management were excellent, and the pricing was much cheaper than the other agency.

SYNERGY HomeCare is very responsive. My mom wanted to take care of my dad, so there was nothing that SYNERGY HomeCare could have done to keep us.

I had been the sole caregiver for my partner who has dementia when a friend recommended that I get some in-home assistance. She recommended Synergy home care. I have been involved with Synergy for about seven months and have been entirely satisfied with all aspects of the company from the person who answers the phone, generally on the first ring, to the women who come into my home on a daily basis. All are professional, competent, and above all, caring. Whenever I have had to make schedule changes, especially in an emergency, I have been given the services I needed without any hesitation. Synergy's support and excellent work has made an enormous difference in our lives and we are very grateful to them.

Reliable, dependable, positive, kind, professional--words I use to describe two years of service from Synergy/AA, VA. They have given my 95-year old mother, who lives with us, a quality of life that is full of peace, warmth and kindess. The caregivers are highly competent professionals, motivated to be kind and thorough. The administrative staff is responsive and effective. The company reviews and trains their staff on a regular basis. You could not ask for more.

Outstanding support for home care!

Synergy Home Care was very helpful to my father during the last year and a half he was alive and living at an assisted living facility. Synergy assisted him in getting to and from doctor's appointments, was always on time, and stayed with him until he was safely back in his room. Synergy was also very helpful to me when I had surgery in late September 2011 and was out of work for two weeks and could not drive or lift anything heavy. Synergy's staff was super, they helped me run errands, shop for groceries, and took me to my doctor's appointments. Synergy Home Care is a great organization with a super staff of great people!