Family Tree In-Home Care San Antonio
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- 901 NE Interstate 410 Loop Ste 300, PO BOX 1120, Suite 300, San Antonio, TX 78209
- (210) 764-8500
- 4.4 ( 100 reviews )
- Home Care
Related Costs
Description
Reviews
4.4
( 100 Reviews )
Anonymous_4691
February 28, 2023
I really like the nurse. She supplied us with what we needed. She gave good recommendations and the wounds are starting to heal.
I like that the physical therapist was very personable.
Juan N
February 28, 2023
The caregiver we have now is very good, we're happy when they're here to help.
I would like to see the scheduling department talk to each other and the ladies who come in don't know the schedule.
Margaret R_9
February 27, 2023
I brought four staff members from a different company. When there is a vacancy, they work really hard to make sure things are going well.
I would recommend Family Tree because they understand the system and do a good job with just about everything they do.
Katherine L C
February 15, 2023
I couldn't get around without them.
They could improve their communication.
Glenda M_2
February 15, 2023
The services have improved my life because there are some things that we cannot do anymore and we have someone that does those things.
I like that they have provided someone that can do the things that we can no longer do.
Charles H_28
February 13, 2023
They keep me informed on the upcoming schedule.
I like how they follow up and keep me advised.
Dr. R_7
February 09, 2023
The caregivers stay by my loved one's sides, giving him comfort, a drink when needed, and talking to him so that he has a presence of someone there.
The caregivers they have there are very caring, so we would certainly recommend them.
(D)Molly G
January 27, 2023
They have been accessible, and they help my needs.
This agency is very prompt at answering my calls. They solve any problems quickly.
Keisha F
January 25, 2023
Two days before I was going to be out of the country. It was very stressful and they did not help me feel relieved until they showed up. I didn't have to feed my dad at that time.
They didn't let me know when there was a problem, so I had to reach out to management to resolve it. They still haven't called me back.
Gwendolyn C_3
January 23, 2023
They are there when I am not available.
Leslie and Michelle are outstanding! They are the frontline of the care facility. I see them most every day even when I am not using their services.
Nina N
January 03, 2023
They've helped most by allowing me not worrying about my mom while I was in the hospital.
I like the person that was the caregiver and how they respond to my email.
Rosemary M. H
December 30, 2022
They clean my mother up. They do light housekeeping.
Their cost is a bit lower.
Martha S_17
December 28, 2022
When they come, the girls will do anything I ask them to do. I try not to ask them for too much. If they see dishes in the sink, they'll do it, even though it isn't part of Grandma's specific care. They'll also clean up her bathroom and room, and I'm very grateful when they come out.
Everyone who has come from the company has been absolutely awesome and respectful.
John R_44
December 27, 2022
I like the quality of most of the people they sent to us.
I like their responsiveness.
George L K
December 20, 2022
They could deliver what they promised and be truthful. We didn't get any correspondence after we made a complaint.
They need to deliver what they promised. They were not truthful in what they could deliver.
Charles H_22
November 21, 2022
It helps us maintain our normal lives. While they are helping, we don't have to worry about our parents.
I like that everybody who has been there has been fantastic.
Terri G_5
November 21, 2022
They help the most by giving us the caregiver.
I like thier flexibility.
Gloria H_11
November 16, 2022
Things are much better and easier with them now in my life.
They are caring and local. They will come to me on my time and change my schedule as I need it.
Tara (_1
November 16, 2022
There was some miscommunication with scheduling.
Michelle, the caregiver, was compassionate and loving.
Margaret C_26
November 08, 2022
They were very thorough.
I like that they were very good and friendly.
Janice S_12
October 28, 2022
We had a wonderful caregiver, and when they switched her, it sent the client into a depression. My husband has gotten over that, and we now have a replacement.
They have been good about submitting forms to our long term care. They are not good about returning my calls.
Michael T_19
October 28, 2022
The service that the agency provides helps make life easier.
I like how the agency is very responsive, and the policies are clear.
Anonymous_6634
October 26, 2022
They need to get better at the scheduling.
They need to improve the scheduling.
Herb S_3
October 20, 2022
They help the most by giving her the opportunity by being free from being homebound.
I like the quality of the people.
Johanna C
September 30, 2022
They help to get him dressed and get his medicine, so he can be ready for the day which we appreciated.
The caregivers they have are very reliable in their service when you need which I would recommend for.
Marsha R_1
September 30, 2022
We like the people that we get.
They have been responsive and we like the people they send out.
Jason T_2
September 28, 2022
It's helped a lot of in our daily life that they are so flexible with their schedules in order to get care whenever needed.
They have good communication, which I would recommend them to people for.
Linda M_46
September 21, 2022
They help me and that makes life easier.
Everyone is so nice.
Susan F_35
September 12, 2022
The agency shows up everyday and they call me if they have any concerns about Janice.
I like that the agency is responsible and show up when they are supposed to and take good care of people.
Sylvia T_1
August 25, 2022
They could make my life a bit easier by being more reliable and dependable.
It's frustrating that they're inconsistent.
*Sally C
August 25, 2022
I'm not sure what they could've made my life a bit easier, but when we needed them, they were able to send qualified people.
I liked that they always have available personnel.
Formerly helped my parents
August 18, 2022
We had problems with last-minute cancellations and no one to cover so the family were asked to. Also one of the senior staff and several caregivers used my parents/family as a sounding board for their own personal problems. Finally, they did not know how to handle a fall and my dad was on the floor for 45 minutes until I was able to get there to help him. They do not keep formal records that the family can have so it is hard to file claims; the helpers scrawl whatever they want in a spiral notebook. Unfortunately not professional overall, although we liked several of the caregivers themselves a lot.
Russell C_6
August 15, 2022
We needed the help and they take him out of bed and put him in the bed.
I like the hours that they are able to keep and that my dad is in good hands and is taken care of.
Anonymous_6395
August 10, 2022
I needed them to help him out of bed and do things and while they tried it just didn't work out. We had two days a week for 4 hours and I found that it wasn't the greatest having them here for 4 hours at a time.
They were good but the caregiver wasn't able to get my husband to do the things that he needed to.
James M_51
July 26, 2022
They make my life easier by sending someone to come care for my husband. It allows me to be able to go to work three days a week.
I like the caregiver that they picked for my husband.
*Kenneth H
July 21, 2022
They were confident and competent.
I like their consideration and compassion. I know the gentleman who owns it and I would recommend them for anything.
Frank H_14
July 21, 2022
The caregivers are very good to my dad and they try to help him.
I like that they send good people, but we have had a few early on that were questionable.
Cathy H_12
July 13, 2022
The caregiver helps with transportation and good continuity.
I like the friendliness and communication.
Elizabeth F_6
July 13, 2022
The caregiver coming is kind of a waste of time. She just sits there and I have to do everything for my husband because she doesn't know how to do it.
I only have my caregiver three times a week; she doesn't really have anything to do except for folding towels and sheets. They should decrease the time she is here.
*James B
The caregiver knows how to take care of dad.
They are personable.
Ariene E
June 27, 2022
I can do thing without having to worry about the client.
I like when they couldn't get a person, they took responsibility and told us about it ahead of time.
June B_9
June 23, 2022
They help me with things I cannot do any more. I cannot push, pull, twist, or turn.
I like that I have caregivers 24/7 that are really good.
Anonymous_6158
June 21, 2022
My mother in law is a handful so that care makes things better for me.
I like that from the beginning when I signed on, they were very professional and quick.
Joe G_9
June 16, 2022
She's a big help and very courteous.
I like the person I have. I am very happy to have her with us.
David H_39
June 14, 2022
The caregivers that we have are excellent.
They gave prompt responses.
Anonymous_6181
June 07, 2022
I think it helps me a lot to have someone here, especially to take me to doctor's appointments.
I'm having a lot of problems with my insurance. I have long-term care insurance. They keep asking me to call my doctor and do different things. They are supposed to reimburse the whole amount.
Mary K_38
May 27, 2022
They helped me with my husband with showers and just to have them here.
They are very timely with requests and had a great staff.
Robert C_62
May 23, 2022
She has impacted my life by comforting me in my experience of recovering from the loss of my wife.
When I first started the service, three of the caretakers were not acceptable. I told them we did not want them and eventually we got Olivia. It depends on the individual that is designated to take care of me.
Victoria O
May 09, 2022
They have stayed professional with the client.
Regardless of the challenges and the changes they have provided professionalize.
Bill B_25
My provider gives us back our time and seems to really care about my mom.
I like the people because they are empathetic.
Diane N_6
April 29, 2022
My wife has an anxiety problem that makes it hard to shower. The caregiver, Leslie, is excellent with her. My wife has been able to shower.
One of the issues I have is that when calling and leaving a message we don't always get a timely callback.
Brandy D
She gets him out and exercises with him or else he wouldn't do that.
They are very attentive and the person we have right now we love.
Anonymous_5952
April 23, 2022
It makes us feel more in touch with people.
One thing I would tell a friend is the caregiver is friendly.
Diana R_6
April 13, 2022
They give her daily medications twice a day. They fed the dog before it died then they helped her deal with the loss.
They are flexible with our schedule. We are not stuck with 4 hours, we can get 10 minutes if we need it. I like that they can meet our specific needs.
Roland M_2
April 13, 2022
I think they did as good as they could.
I think they can improve on the providers not showing for their shifts.
Beverly P_7
By being there for 24 hours, coming on time, and knowing what to do, they helped me the most.
I like the quality of their services.
Lacey A_1
March 15, 2022
They have helped us take care of her doctor's appointments.
I like that they are easy to deal with.
Frank K_7
March 15, 2022
They have not seriously impacted it because the people that come here are good.
Some of the caregivers show up 1 1/2-5 hours late.
Emily "Becky" L
Everyone is nice and they know what they are doing they have also been able to help me and my grandma.
I would like consistent caregivers to come.
Anonymous_5882
March 07, 2022
I don't know what I'd do without them. They accomplish my showers, putting my shirts on. I have fallen before, and they were there for me.
They are sociable and they talk to me like a human being.
Karen S_40
February 23, 2022
The company is thorough and provided me with great help.
I have already recommended them and I liked their prompt response.
Betty Arlene B
They need to call me back.
The agency needs to communicate and provide care. Our caregiver quit and I haven't received a call back yet.
* Batlett C
February 11, 2022
They really gave the client good suggestions on what needed to happen.
They immediately had a replacement ready when a nurse could not come.
Gloria L_11
February 07, 2022
We only have someone coming on Fridays and Saturdays, but it makes a difference because we share the care of my mother who is bedridden. My sisters come and it allows us to have time off. The lady that comes is very good with her.
We had trouble initially. We wanted the same person over and over. What I understood is that they were putting it on some kind of board to see if someone would take the spot. They never found us a permanent person - we did it ourselves.
Hector H
January 28, 2022
They are prompt.
I like the service they provide me with.
Nan A_1
January 24, 2022
They were incredibly responsive when I called to see how things were going.
They responded beautifully on very short notice and have people who did a very good job.
Nancy C_24
January 24, 2022
It was a problem when we couldn't get anyone in and didn't know to look.
They were not able to communicate when someone would come, it was not that they didn't have people because everyone has that problem, they just didn't communicate those changes. .
Anonymous_5699
January 24, 2022
The services have had a great impact. The caregiver is sufficient.
This agency is pretty flexible.
Sallie S_1
January 18, 2022
They can offer to do more things, everyone came on time and were helpful to a certain extent.
They can improve on having the caregivers being screened better. One caregiver couldn't read English and burned my food in the microwave.
Anonymous_5586
January 11, 2022
They helped me when I needed help.
They had some nice caregivers.
Pamela R_1
December 29, 2021
The caregiver is aware of my condition.
Whenever I call I always have someone to speak with.
Rene D_1
December 20, 2021
They are pretty consistent and dependable.
We were able to get some steady aides that have been with him for a year now after a bit of a rocky start.
Dr. Herbert B
They should make sure the workers are vaccinated and wear mask.
I like that they is a variety of individuals that are available to provide service.
Terese K
December 14, 2021
I know that the client is cared for so I can run out and do errands.
This agency matched the client with the right caregiver. Her needs were met.
Dr. Robert M
December 07, 2021
We couldn't do this without the caregiver. My husband would not be employed without the agency and I moved here to be here with my dad from Colorado. It is a huge impact on our lives.
We just love our caregiver from Family Tree In-Home Care. She has done so much for my father. He is 85 years old and is not an easy person to work with and she is so amazing.
Anonymous_5427
November 29, 2021
With most of the caregivers, you feel like they really care.
I think some of the caregivers need a little more training. They could have training on how to deal with the family.
Robin G_4
November 24, 2021
It was a minimal visit of four hours when we needed them. They helped to provide companionship and the caregiver showed up on time.
It was recommended to us by the facility she lives in. Family Tree In-Home Care was on time and showed up when they were supposed to.
Nicholas C
November 24, 2021
They have provided quality care.
They are responsive.
Carra M
November 23, 2021
They were very punctual and always cheerful.
I've already recommended them. What I like most was the caregiver I was paired with, she was perfect.
Alex P_3
October 22, 2021
The most helpful thing was them being consistent in sending the same person every time.
They were super kind and caring, always attentive to what the client needed.
Page W
October 12, 2021
They did a great job.
They do a good job running thing.
Cynthia S_13
October 12, 2021
Because it gives me a piece of mind to know that someone is with my mom.
They are reliable, and the people giving service are very good.
Janet L_11
October 07, 2021
The agency helped me with my daily living.
The agency had good caregivers.
Judy W_25
September 29, 2021
The caregiver who helped me helped me to feel so comfortable. Covid made me feel vulnerable and she was so kind and gentle.
They were responsive to our needs.
Anonymous_5192
September 27, 2021
They gave me a peace of mind.
I liked that they were extremely responsive.
Linda N_7
September 22, 2021
They are very efficient.
I like that they do what they say they are going to do.
Gail S_15
September 14, 2021
They could make my life easier by being more interactive with my mom.
The person they have coming out is taking my mother to her own personal doctor appointments.
Rob Robbins
September 11, 2021
We specifically asked for a caregiver that was Covid-19 vaccinated. They ignored our request and sent someone to my mother's house who did not meet the criteria. When we pointed this out to Ellen, the office manager, she claimed she would find a vaccinated person. Instead, she just stopped calling us back. They literally endangered my mother's life with the carelessness in which they made the assignment against our directives. Avoid using this agency.
John Z_5
August 19, 2021
When they come, they are very helpful.
They need to make sure their caregivers show up and if they can't, they need to find a replacement.
Carrie F
August 09, 2021
It freed me up to do things, so I am not tied to my mother all the time, which has been helpful.
They were very prompt and very quickly responded to my inquiry when I first contacted them.
Elizabeth J_5
July 30, 2021
Sometimes they wouldn't show up until 1pm, and that left me alone.
Someone was supposed to be here at 9 in the morning and they didn't show up. This was almost every day of the two weeks.
Robert S_74
July 23, 2021
It's hard for me to learn to use the services, since I have done the care myself until now, but they have really helped. They are very prompt.
The lady that is here now gives my wife very close care.
Mark H_11
July 19, 2021
They need consistent trained help. The caregivers need to know how to do and what they need to do before they come.
They could make sure they have more consistent help.
PatrickIndy
Up front experience was fine. When service started, caregivers were late or didn't show up. One caregiver left shift and never came back leaving client who was 24/7 alone and unsupervised. They over charged me on the invoice. I have yet to receive refund or credit. I have yet to hear why caregiver left shift and never came back. I have left several messages on their family portal and never received a response.
Anonymous_5009
July 07, 2021
We haven't had them too long.
One caregiver is really good.
Richard G_30
June 26, 2021
The services have been extremely helpful. It relieves me and my family from a lot of the load of caring for her.
I like that the people have been good. They work well with us.
Mrs. J_11
June 23, 2021
Our caregiver has really helped us.
They offer training and education for our caregiver and benefits not available at the other company. We want to take good care of her since she takes excellent care of my husband. They have a lot of experience and I know the history of the company.
Anna P_1
June 17, 2021
I got the workouts they needed me to do. They tried to help me rebuild the muscle I lost. They can keep their appointments. The staff is good, but they were supposed to show up once a week. There were two weeks when no one showed up.
I would like more nurses to be available and come to this area. They had one and then told me they could not make it due to car trouble.
Steven T_2
June 07, 2021
She works hard and they always have the things that I need for me to help.
I like my caregivers, she is wonderful. She comes on time.
Carmen S_5
June 03, 2021
The director has been helpful in coming out when the caregiver is not available.
Everyone I have talked to has been helpful, super nice, and truly invested in my dad's care.
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