BrightStar Care Plano / North Dallas
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- 660 N Central Expressway, Suite 250, Plano, TX 75074
- (214) 295-4667
- 4.5 ( 100 reviews )
- Home Care and Home Health Agencies
Related Costs
Description
Reviews
4.5
( 100 Reviews )
Deborah B_13
February 24, 2023
They did a good job and I was happy with them. They were able to provide good care.
I liked everything; they were the best I have had so far.
Thommye J
February 21, 2023
They help with motivation.
I like the personal care and their attendance. They are caring.
Anonymous_7017
February 21, 2023
They make my life worse with the schedule changes.
They need to listen to people.
Theresa M_9
February 10, 2023
It was necessary for what I needed.
They were very good people.
Jerry _6
February 02, 2023
They worked around my schedule
They were punctual and the nurse was exceptional.
Mariana P_1
January 19, 2023
They did what I needed them to do.
I thought the people that came out were good.
Rebekah Q
January 12, 2023
They do not come out very often, and I do not see them except for them to take my blood pressure and draw blood.
I have not heard or seen from anyone in weeks except last night at 9pm, and they asked to come to me. I said no, and they would not accommodate me with times.
Buddy S_1
The services are impactful and good. The caregivers do an important job.
They need to work on scheduling.
Anonymous_6818
December 27, 2022
They helped me work around my hours.
I like that they are kind.
Cathy M_16
December 20, 2022
They hire friendly and professional people.
They communicated well. They called ahead of time to let me know what was going on.
Harry _1
December 19, 2022
I like that they let me know when they are coming.
I like their service and that they keep me company.
Cathy M_17
December 06, 2022
The caregiver fell asleep and turned her phone off.
I would tell someone not to ever hire them. Everything needs to be improved. They should have responsiveness to care and make time for clients
Jeffrey L_2
November 23, 2022
They have been able to get all the supplies to me that I could normally only get at the hospital.
I like the people they send out to help me.
Teresa P_2
November 10, 2022
They have helped the most by just being here and helping me with my problems that I have.
I like that the caregivers are all friendly, and they make you feel comfortable.
Staci R_1
November 08, 2022
They helped most by monitoring my other treat.
One thing I would tell a friend is they were dependable.
Annettra H
November 03, 2022
I definitely have needed the services, and they have helped me a lot.
I like that they are interested in my care.
Gloria T_6
October 25, 2022
They need to return calls and follow-up.
They need better follow-up.
Betsy S_6
They do what they are supposed to do.
They were punctual.
Quinn _1
October 13, 2022
They have been pretty good so far with my therapist.
They need to improve the communication.
George S_26
October 13, 2022
I liked that they held to a diligent agenda.
I liked that they were friendly and punctual.
Darrell M
October 05, 2022
They were always on time.
I like that they did a good job.
Lonnie B_2
October 04, 2022
They are doing what they can do to help me at the moment.
A particular staff had problems with communication.
Richard F_19
September 28, 2022
Just the caregivers showing up and doing their job is great.
The caregivers come out to the house and they seem confident.
Kevin A_4
September 22, 2022
The physical therapist did show up when I couldn't change my appointment and they stopped coming.
They communicate well and let me know if they are going to be late.
Brandy P
They make my life easier and they are more than willing to do what I ask them to do.
I am having trouble with their billing department but their care is very good.
Kimberly G_3
September 14, 2022
They made my life a bit easier by changing my dressings for me.
I like that they're attentive.
James _12
September 06, 2022
The physical therapist has done me a lot of good and helped my healing and recovery.
It's frustrating that the first nurse I had tended to be argumentative.
Kam D
September 06, 2022
It helps me a lot after my double knee surgery.
They could have a little more availability with the therapist.
Diane F_16
August 23, 2022
It has helped my siblings and I know that there is someone caring for him. It took some pressure off of us.
We have been satisfied with their services. They have been consistent.
Daniel L_7
August 10, 2022
They help with every day needs.
They need to improve customer service as far as calling in and getting information set up properly.
Kymesha C
July 20, 2022
The care that they provided made my experience positive.
I liked that they were always on time.
Patricia M_41
July 14, 2022
They never tell us when they are coming.
They are very helpful and keep that she is safe.
Irene W_6
July 07, 2022
They have helped me get back to being myself.
The caregivers they sent out are great.
Lashon B
I like the caregivers they send me, they're a great help.
I have recommended them. I like the convenience of getting the care from home and that they provide every area of caret that I need.
Allyson W
June 13, 2022
I have built up a lot of strength on my weak side since I've been using their services.
The employees are kind, polite, professional, and punctual.
Abbey C
June 03, 2022
We gained a relationship, I am thankful for her.
Being able to call and being someone call and cevery week at the same time.
Anonymous_6038
May 25, 2022
They could improve the quality of people they hire.
The nurse care is good but the cleaning people are subpar. They need a better selection of people to do that.
Katrina B_1
May 21, 2022
The caregivers were very understanding and knew when to not push me. They worked with me well.
I thought everyone was super nice and worked with me well. It worked well.
Tammy H_11
May 19, 2022
They took her of his needs.
They helped care for my uncle.
Carolyn T_5
May 13, 2022
It was inconvenient because he said he would be there at a certain time and wasn't until 2 or 3 hours later.
I didn't feel like my technician was very reliable.
Briea D
I had to balance the great stuff on one hand and the not so great stuff on the other.
It depends on the service. The physical therapy would not recommend. The speech therapy would be recommended.
Janet K_15
April 21, 2022
They helped me get back on track after surgery.
I liked that I could manage my own care. They listened and worked with me.
Anonymous_5996
April 21, 2022
They came on time and they were good.
They need to be trained better at putting in an IV.
Anonymous_5935
April 13, 2022
Ganesh was very knowledgeable. He told me what I needed to do daily.
Ganesh was fantastic. When I called, the office always answered.
Khristy P
March 16, 2022
they all do what they are supposed to do when they come.
They are very attentive and make sure that we have the care we need.
Michelle H_14
March 02, 2022
They give good advice and they are good at working with me.
The people are friendly, nice, and helpful.
Lori L_8
February 16, 2022
I needed more exercise than what I got.
I liked their communication and their nurses are extremely nice. My only issue was with insurance.
Joe H_13
February 04, 2022
I like that we've had the same caregivers for the last 6 or so months.
I like that so far the people have not changed, which is important.
Tricia S_1
January 25, 2022
They change the sheets, making the beds, and showering him.
They have been easy to communicate with and friendly.
Joyce J_1
January 21, 2022
They would wash my foot and put a bandage on it.
I liked the knowledge of the nurses.
Eduardo J
January 17, 2022
They accommodate well to us.
They show up when they are scheduled and are punctual.
Kelly L_3
November 24, 2021
They helped the most by going above and beyond in taking care of Michele. All of the therapies are very much needed and it is improving her state of mind.
All of the caregivers are very nice and they know their jobs well. Everyone I have dealt with at Brightstar has been very helpful.
Antonio F_1
October 21, 2021
I would never to do the things they did for me alone. I was able to achieve a lot of things.
I liked that they were able to do anything I needed. They always called and texted me and they were extremely attentive.
Mario G
October 20, 2021
They check in on me twice a week.
They are very nice.
Bobby L_1
They are always responsive.
We have everything ironed out and the caregiver is very nice.
Leslie M_3
October 06, 2021
They lighten the load in responsibilities. They put me back in the position of being his wife and not his caregiver.
I like that they are easy to communicate with and the quality of people they send out is excellent.
Danny B_3
September 13, 2021
They kept my house clean and safe and helped with the treatment.
They provided me with good care.
Rebecca V
September 02, 2021
They come to my home and I don't have to worry about taking my daughter to different facilities.
It's convenient and very helpful so far. We have great communication.
Veronica G_4
September 02, 2021
I do not have any complaints about them. They came and did what they needed to do, but they did not go above and beyond my expectations.
I like the way they work and how they could accommodate my weekends.
Melissa W_4
August 06, 2021
It gives us a peace of mind. I don't know how much improvement my mom made.
I feel like we've gotten really good care from one particular person we've had the majority of the time. The other caregivers have just been okay.
Dalyn W
August 06, 2021
She gives me good encouraging words. She comes and checks on me and asks about my daily routine.
My nurse is awesome. I really like her.
Rosalinda G
August 05, 2021
They come and check my vitals to make sure that I am doing well.
I really like that they always call to make sure that I am home before they come.
Daniela G
July 23, 2021
He's caught up to where he's supposed to be for his age.
I would like to see more communication between therapists.
David D_21
July 20, 2021
They made sure he never fell down.
I like that the caregivers always showed up.
Gary S_16
June 24, 2021
They helped me the most by changing the incision that was hard to reach.
I would recommend them because they were very caring and they knew what they were doing.
Kevin F_6
June 24, 2021
They helped me get back to normal life.
They are very personable.
Sandra C_12
June 16, 2021
We don't have to drive in to get him the hydration that he otherwise would not have.
They are just very punctual, knowledgeable, and friendly.
Paul S_18
June 04, 2021
The agency can make my life easier by fulfilling our needs when they are coming.
I would like to see the agency take into consideration our needs when sending a caregiver.
Lesley M
June 03, 2021
They help with her dressing changes. I do not think I could do that by myself.
Everyone that has been sent out has been kind and helpful.
Savannah E
June 01, 2021
They are very thorough and attentive. She had good suggestions.
Douglas D_4
May 28, 2021
They helped me with rehab for my leg.
I liked how they were professional and courteous all the time.
Anonymous_4845
May 19, 2021
The agency could have made my life easier being more consistent and having more knowledge of my needs. We always had to train a new person because there was no set schedule.
I would like to see the scheduling and training improved.
Anonymous_4776
May 12, 2021
They helped me walk and be safe.
The help was great and I liked the caregivers. They were helpful.
Roberta C
May 10, 2021
I only use them three hours a week, but I think it helps.
Sometimes we are really disgusted with them and sometimes they are okay. They could get help that we can depend on.
Tram P
April 26, 2021
The service helped her to move around the house, that was all.
I liked how well we were able to find a care provider.
Xuan Y
April 23, 2021
Their attitude was very kind.
I needed to go to the hospital to replace my tube but I don't know if that had to do with the nurse or not.
Erica A_2
April 16, 2021
Chad and Paulina made this experiences so much easier for me because I had never services before.
I like the people they sent me. Chad and Paulina are amazing.
Terry C_9
April 16, 2021
The people who came to help me with my wounds and take care of me during that time were outstanding.
I would like them to stop sending the occupational therapy lady, she only talks down to you.
Kallie H
April 13, 2021
I can't really think of anything else they could do. They taught me how to do the antibiotics.
They could maybe be more on time.
Karl L
April 06, 2021
The physical and occupational therapy was really good. They helped me apply muscles in my life that needed to be used. They helped me walk after my surgery.
They are cool and on point.
Kathleen J_3
March 29, 2021
They were on time and really helped me out.
They were efficient and did their job.
Robbie A
March 26, 2021
The caregiver had to sign in every day when they were there, and they didn't sign in. They were supposed to take my blood pressure readings and record it, and they didn't do that.
This agency needed to be responsible about their billing.
Chris B_17
March 03, 2021
They have made my life easier by assisting me in my daily exercises. They help me get things that I can't reach for and grab.
I would recommend these services because they are helpful in finding nurses and caregivers for me. I have enjoyed the services for a while.
Maxine S_3
March 03, 2021
They helped me get back on my feet and help with my mobility issues.
They make the care feel like it is one on one and it has been a very good experience.
Charlotte J_4
March 01, 2021
She was helpful to make sure to get my orders to me. She took extra steps for me.
My nurse was amazing. She has a great bedside manner.
Wagner D
March 01, 2021
The services have been a very high impact. The Physical Therapy helped me develop my motor skills.
They send out very nice people to care for me. I am very satisfied with the services.
Jillyan D
February 18, 2021
They help with drawing my labs.
My nurses are always on time and I have the same nurse all the time.
James S_28
February 18, 2021
My nurse now shows up and has a strong degree of care.
I like my current nurse.
David D_14
February 18, 2021
The services helped by being there to help any way they could.
I liked that everyone took care of me well and did their jobs well.
Marcus F
February 09, 2021
I like the care that they give. They're knowledgeable about the work they provide.
I enjoy the nurses, I feel like they are very knowledgeable.
Michael N_8
February 09, 2021
They were very helpful over the phone and showed up at their appointments.
The nurse that came was very attentive.
John G_38
February 09, 2021
I had a bag attached to my stomach that would leak. They would help it not to leak.
They were very qualified and good people.
Harlen B
They helped me save my life and improve the overall quality of my life.
I thought they overcharged but other than that I liked everything that they offered.
Michael B_29
February 04, 2021
They helped with labs, and dressing changes.
They would call me and stay in contact with me.
Adelyn R
February 04, 2021
She helps us tremendously and if I need anything she is willing to help us.
I like how I never had an issue with the office. They always help me if I need anything.
Anonymous_4568
February 02, 2021
They would come in and give us our IV.
They were very convenient for us.
Katherine M_3
February 01, 2021
They make sure there is someone there taking care of my wound for me.
I like how they are friendly and informative with the care.
Carolyn J_5
February 01, 2021
It wasn't the agency that could have made it easier on me, it was all because of me and the surgery that I had.
I like that the ladies were very nice and on time. They are friendly and patient.
Carlos T
February 01, 2021
The services help me physically by providing workouts for me.
I like that they are punctual.
Anonymous_4482
January 20, 2021
They change my dressings. I don't have to go to the doctor to get my dressing changed or for infusions.
The nurse that is coming on a weekly basis is very organized and competent. I am supposed to be getting physical therapy and no one has contacted me.
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