My mother has been a client of Visiting Angels for the past year. About 5 mos in, caregivers started changing. With new people in and out we decided to put in cameras. This was no secret. We told VA and posted a sticker on the front door. My mom was distraught one day and said the caregiver slept, head down on the counter. We checked the cameras and sure enough the caregiver was sleeping. Slept for about 90 minutes of her 4 hour shift. The shift is 4-8pm. My mom was walking around while the caregiver slept. We complained. VA said they’d talk to her. They sent her back, only for her to repeat this behavior. If she wasn’t sleeping she was on her cell phone. There is a huge lack of training for these caregivers. The last three caregivers they sent to our home either slept or spent most of their time on the phone , ignoring my mom. My mom has dementia and is high risk for falling. My mom was awake and walking around while these “responsible, trained” caregivers slept and/or totally ignored her. Yes, we can blame the caregivers but what kind of real training are these employees getting? VA needs to spend less money on their marketing and more money on training. We complained several times, and basically were ignored. Obviously, we have made another choice for her care moving forward. I do have video and pictures to back up these claims.

If you are looking for care for your loved ones, you do not need to look any further. The care Visiting Angles provided to my family while my dad's health declined was second to none!! The entire team is Amazing and compassionate!!! They are SO easy to talk to, they listen and advise on the what's best for the patient and the spouse. They show up when they say they are and they do what they say they are going to do and then some! Every single care giver that assisted with my parents was SO genuine, kind, caring, willing and most of all skilled in providing the utmost care!!! These folks truly are Angels!!!

She is marvelous. She helps me with showering. She has helped me in every way. If I need something that I am not regularly scheduled for I can reach hem even on a weekend and they will set it up for me.

They've made it a lot more feasible on me. We did not want my mom to go to a facility because she lives for her family. We all have our own careers and children so it's made everything possibly. They've been very responsive. They are very professional.

The care that is sent out is very willing to pitch in and help me. They are always responsive to our needs and schedule changes.

It gives me peace of mind. I like that they are accommodating.

We work, and it's comforting that someone is always there for her. They do the extra things.