Home Helpers of Knoxville
Advertisement
- 1304 Papermill Pointe Way, Knoxville, TN 37909
- (865) 771-9119
- 2.3 ( 7 reviews )
- Home Care
Related Costs
Description
About This Community
Mission:
Professional In-Home/In-Facility Care allowing Seniors, Those Facing Lifelong Challenges and Recuperating Moms and Patients to remain independent at home and in their communities with dignity.
Home Helpers Difference:
- Professionally trained employees, not contractors
- Specialized disease state training
- Telephony computer monitored arrival & departure times
- Licensed, insured, bonded, workers compensation
- Complete background check & random drug tests
- In-Home emergency & medication monitoring
- Monitoring backed by a CSAA 5 Diamond care center
- Caregiver Quality Assurance Certified Agency (CQA)
- Licensed Master Social Worker and Director of Nursing on Staff
- Better Business Bureau A+ Rating
- Knoxville Chamber member
Services
Companion/Homemaking Care (Experienced Caregivers & Home Health Aides)
Personal Care (CNA's, Home Health Aids & Experienced Caregivers)
Medication & Emergency Monitoring
Assessments - Plan of Treatment or Care (Director of Nursing)
Payment Options
Long Term Care Insurance
TennCare Choices
Private Pay
Veterans Aid & Attendance
ETAAAD Options
EEOIC - DOL
Reviews
2.3
( 7 Reviews )
TNVol
August 28, 2020
They are the worst people I've ever done business with! They forgot to give my father medicine on several occasions, only needed light cleaning couldn't seem to get that done either. Usually on their phones ( have cameras) always left early or arrived late. And you'd need not complain it does no good. VA needs to take them off their list if this is how they take care of Veterans... even had a caregiver that tested positive to Covid and they never even called me, the lady text me a week later or i would have never known! SHAME ON YOU
fcooper
May 28, 2019
Would not recommend to anyone is not reliable have more clients than people working for them. And they hire anyone to look after your loved ones . out of a whole month had 5 people show up 5 times. I also repoted to the va and better business . If you care for your loved ones stay away from this place
amyajf
November 07, 2017
The worst service ever. I only used them because they were listed on UnitedHealthcare site as a discount partner. They sent me someone that complained about herself and how poor she was and she needed money. I used them twice because I had procedures back to back. The second time we used her car and it smelled like a cigarette and again she practically asked me for money and told me all of her problems. Then I was overcharged, called to complain and pretty much I was told just pay the bill.
Kenneth786305
June 10, 2016
We've used Home Helpers for a couple of months now for my in-laws. They come in for three hours in the morning and three hours in the evening, and they change their clothes, feed them, and do a little house cleaning. The manager agreed to meet me, talked to me, and interviewed the people that will go to the house. We met them, went over and met my in-laws, and no other agency did that. The caregivers were pretty good.
Kathie Edwards
June 20, 2015
They were fine for several years but recently they have become very undependable. Don't make any plans to leave or make appts for yourself because they may or may not show up and you never know who it will be. They have treated us as 2nd class because their payments are from the VA and they make more money from other companies. We have a beautiful home and my Dad has a lot of medical issues but doesn't require a lot of personal care. It is very hard to be a 24/7 caretaker and not be able to depend on help showing up. I think it is a real shame to treat anyone like this not to mention a vet. I am changing companies ASAP.
Donna106633950
May 29, 2015
I have been using Home Helpers, and they provide somebody from 8:00 in the morning until 5:00 in the evening to help me not lose my balance and fall. They'll cook and clean the house, do laundry, washing, and provide vacuum cleaning. The one that comes from 5:00 p.m. to 8:00 a.m. is just like a family member. She would do anything for me, and she calls during the day to see how we are. The one that comes from 8:00 a.m. to 5:00 p.m. has a harsh tongue and attitude. Another works on the weekends for 12 hours on Saturday and 12 hours on Sunday.
The man that runs the company likes to sit and talk with me, and he is coming next week. The caregiver that came on the weekend did a very good and thorough job cleaning my house -- better than anybody else . Another one seemed moody and detached and just sat in the rocker and did not take care of me like she should to keep me from falling. And if somebody can't come like on a weekend, they don't have anybody else that they can send out to help.
Mary62900150
June 13, 2013
It's been a month now since we are using Home Helpers of East Tennessee services. Their caregivers are doing a fine job for my husband who has Parkinson's. They are really good, but I guess they just need more skills. Some can cook, but some don't; otherwise they are good.
Show all 7 Reviews
Show Less
