It is through Home Instead that we have been getting our private care for my mom. They have been very helpful. When we started out, it was kind of a struggle to get us the service that we needed. We kept adding on. Originally, we had only wanted somebody for three evenings a week from 4:00 to 8:00, and then my sister and I were going to spend overnight with her, but that got to be too much for my sister and I, and then we ordered some overnight help. This girl has become like a family member. We call her my mother's third daughter. She's wonderful. So, we're very pleased. They've been very helpful; they have offered assistance. They have a nurse on staff who has reached out, and they offer other services than what we're using that we haven't needed to use, but it's there if we do need it, so we're very pleased with them. They help my mom with meals when they're here. They help her with medicine. We have to put it out for them. We have it monitored, and we just tell them when she takes it. They assist her to the bathroom, and they help her when she gets up at night. Right now, we have a female catheter system where she doesn't have to get out of bed at night, but she wakes up frequently wanting a drink of water or some lip balm on her lips because her mouth gets dry, so they do that. They'll give her Tylenol when she needs it. Like her knees bother her, and we have Aspercreme for her knees, and they will do that. They clean up, they make the bed, and they'll do dishes. Basically, when they're here, they do whatever my sister and I would do if we were here. At the beginning, we had three or four different people, and it was confusing to my mother with her dementia and everything. Now that we have two steady people who are here all the time, and maybe they'll be once or twice where they're not able to and they'll send somebody else, but we've had good experience with all but a couple of the aides. They know who we liked and who we weren't that fond of. Overall, we're very impressed. Anytime we have an issue, like a special occasion where we need help, we call, and they jump through hoops for us to get somebody for us.

The staff of Home Instead is outstanding and always reliable and responsive to their clients needs. Peace if mind for family members knowing my father is receiving all the care required to keep him safe in his home.

Very good service. Good, professional, and knowledgeable about my needs. Probably the best.

Home Instead is doing a wonderful job. We’re so appreciative of all the help from all our caregivers. Wonderful gals.

Home Instead has been very on top of everything. They work very hard to make sure their client is well cared for.

Services is 24 hours a day Always on time The caregivers are sensitive to whether or not the patient is in need of interaction. In our case, the patient doesn't need social interaction Agency has been great with respect to our requests

I was grateful and impressed for how quickly the agency responded to my urgent request. I was in a bind and they reacted quickly. The caregivers arrived on time, were very kind and caring. They sat bedside and kept excellent notes, which they shared with the hospice nurses. The caregivers didn't wait to be told what to do, they were proactive. The caregivers took their job seriously - truly - it's their calling not just a job. Rhonda and Josie were especially wonderful - showing such respect and care. The staff was also excellent - keeping in touch with me as well. I highly recommend this agency for true peace of mind.

HomeInstead provided expert care for my parents. My father has many health issues and my mom has dementia. My sisters and I work full time so we are unable to care for them in the day. Our caregiver came five days a week to prepare meals help with laundry and light housework and care for the needs of my mom. She helped with bathing and dressing. She also drove her to adult daycare. She took my father to doctor appointments. She was very reliable and always arrived on time. On the few occasions she was not able to come we always had advance notice. She treated both of my parents with respect, kindness and compassion. If she had a concern she would contact me immediately. Anytime I contacted the agency I had an immediate response regardless of the time of day. On the occasions when my father was hospitalized-a staff member visited him. Their entire staff was professional and caring. I would highly recommend their agency.

Home Instead has an excellent program that matches the client with the caregiver. Our caregiver Vicki is so kind , caring and helpful with my father who can be very challenging. She keeps hm in good spirits with her conversations, cooks meals for him, keeps his room and laundry clean and tidy which is no small task. I am so grateful to Vicki and home Instead for providing such a high quality of care. Vicki has become like family to us and we think she is the best!

My dad’s caregiver...Debbie T is wonderful. She not only helps to take care of my dad but she has also become his friend. He enjoys her company. She is also very compassionate and caring. She also is very helpful for me around the house. Thanks for the great job! It is truly appreciated!

The caregiver assigned to our Dad was kind, caring, compassionate and helped our Dad with bathing, grooming, dressing. She also prepared meals when asked and did light housekeeping. He enjoyed her company and care. Would definitely recommend.

The care givers we have had have all been experienced, gentle and caring. Outstanding people that I feel I can really trust.

Tiesha helps me remember everything I need to. She's my memory! We have fun together too.

Miranda is incredible - so dependable and kind. I rely on her for everything. I only have to tell her something once and it's done and done right. I don't know what to do without her.

Excellent ladies - very friendly and reliable. They do everything needed to help me stay right here at home where I want to be. I'm very pleased with them and look forward to their daily visits.

I am using Home Instead for my father to supplement the care at an Assisted Living Facility. The aides are excellent, and my father has thrived with the one-on-one care. Service is very responsive. They arranged 24x7 care within 6 hours of my first call.

Kathy and Damita are great. I liked Terriann, she's very businesslike and has the best smile. I feel like I've known her a long time.

Home Instead North Olmsted Ohio has been amazing in the help they provided my parents! They care for my mom, especially my 92-year old dad.

My parents have been clients of Home Instead-North Olmsted since June 2015. Even though some days can be quite busy with appointments, phone calls, therapy, visitors, etc., the Home Instead caregivers always make sure that my parents are CARED FOR. I can confidently recommend Home Instead to provide care for your loved one.

The services provided by ML have helped me as she did for both my wife and me for several years.