Touching Hearts at Home of CNY
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- 290 Elwood Davis Rd., Liverpool, NY 13088
- (315) 565-6492
- 4.6 ( 54 reviews )
- Home Care
Related Costs
Description
Reviews
4.6
( 54 Reviews )
Monica S_3
February 09, 2023
I found the leadership very receptive and helpful.
I like that they keep in touch with me.
Sue R_11
January 13, 2023
It gives me peace of mind knowing that there is someone with my mother.
They have great communication skills.
Anonymous_6804
December 29, 2022
I would say just enjoy the time and companion and the time together.
It seems to be very organized.
Karen L_35
December 15, 2022
I lived far away from him, and this agency filled the need to have someone there completely.
If you are seeking companion care, this agency is one of the best in the business.
Mary and Robert B
They provide consistent companionship and caregiving.
We have had very good caregivers.
Matthew and Anita S
November 21, 2022
My husband is getting where he doesn't want to eat. She talks to him calmly and feeds him. I rely on her. She is young.
The caregiver fills the need I have at the present. From my experience, I would recommend them. They are excellent.
Jennifer R_10
November 21, 2022
It gives me time off.
They answer their phones, and that's important.
Jonna W
November 14, 2022
It was very good.
We were very happy with the fact that they worked so hard to find a good match.
Stewart P
October 26, 2022
They accommodate our needs.
I like the communication they have.
Maria C_21
September 19, 2022
It depended on the person they sent. Some days it was very good because of the person they sent. They weren't all bad.
The care givers got too comfortable. They were texting their boyfriends and not doing anything around the house. When I mentioned it, their trainer said I should have had something for them to do.
Kathy R_25
August 25, 2022
They were kind to her.
I liked that they were very nice.
Deborah "Debbie" H_1
They'll dust, mop, wash dishes, and whatever you need.
They call in and check in. They've been very responsible.
Judy H_17
July 14, 2022
She wasn't pushy with keeping her active if she didn't want to do something.
The person we had was very nice. There was a lot of communication.
Harold "_1
They help get him out and around.
I like the services that are available and the attitude of the caregivers.
Steven C_14
June 22, 2022
They helped with things like feeding her and reading to her.
I like that they were reliable and friendly.
Anne P_9
May 18, 2022
The agency helped in taking information down about my mother's interests.
I liked that they met with us very professionally about the intake process.
David B_51
April 29, 2022
It frees up my afternoons for me.
I like that the girl that comes takes care of Suzanne ion an excellent way.
John and Wendy J
April 26, 2022
Our caregiver was very thoughtful.
They were very helpful and we loved our caregiver.
Peter B_8
March 09, 2022
The company conversation is good and they are lovely.
I like their workers. We haven't had any problems.
Jean-Ann Z
February 23, 2022
They take care of my mother in law's needs so I do not have to worry.
I like that the workers are dependable.
Barbara A_16
There was peace of mind, she was on time, and I was able to take care of what I needed to do.
I like that the staff was great, they were always on time and very good with my mother. They kept the apartment organized. They contacted the office staff when there were concerns.
Jane G_12
February 09, 2022
I am able to have free time to do other things.
She is a great worker.
Brenda B_10
Most of the time Mom slept and didn't know anyone was there.
We had a great caregiver for the second one.
Anonymous_5588
January 18, 2022
It helps a lot because it's only me and my brother who help my father. It takes a lot of pressure off of us because he has Alzheimer's and dementia. He hallucinates and thinks my mother is still alive.
Right now we have people we like, but in the beginning we had one that brought guys (caregiver's friends) with them.
Chris L_7
December 11, 2021
They could make my life easier by initiating more activities with my mother.
I like that the office staff are very accommodating.
Melissa B_4
October 14, 2021
I liked that we were being to find someone last minute, and they helped us quickly. They were able to match her with a person that worked out very well. They were very timely and capable.
Anonymous_5302
October 14, 2021
I've had excellent service. They help me with meals, which is a big thing.
They're comfortable to deal with.
Anonymous_5161
September 17, 2021
They didn't make an impact because I could never get help. They just made things frustrating.
They didn't have caregivers available to help.
Anonymous_5135
August 30, 2021
Some of the caregivers were quitting suddenly because they did not think that they were a good fit for my mom.
The last caregiver we had was lying about her time card and the work she was doing.
Lisa A_13
August 13, 2021
I was able to have a little more free time.
They should communicate better.
Anonymous_4102
July 15, 2021
They could be more constant and good service.
They could be more constant structure with communication and follow ups.
Anonymous_4869
June 16, 2021
They are good at helping me with things like dressing me and preparing food.
I like that they have really great staff.
Sigrid H
May 26, 2021
I really felt like they were looking after my parents.
They were very easy to work with. They provided nice staff.
Susan C_46
April 23, 2021
They provided respite care.
I like the quality of the caregivers.
Pam P_3
April 23, 2021
They have prevented my mother from falling.
They have good communication.
Leslie G_7
March 30, 2021
The caregivers took Erika on rides and took her where she needed to go.
The company was so understanding and they always tried to work around any issues.
Anonymous_4629
March 17, 2021
They give me some of my time back.
The caregiver that is helping my father is very kind. I appreciate her help deeply.
Claudia K_3
February 25, 2021
The communication has always been fantastic.
We enjoyed that they had everything online. We could do things at our leisure.
Carolyn G_6
February 20, 2021
I would not be able to do as much as I can without them there. They are right on time, and they talk, help if there is anything you need.
I am doing well. I am happy with it. Everyone is good, nice, and they tell them what is needed. They would do anything for me and I would do anything for him.
Brad V
We liked the fact that they could go shopping for him.
I felt like they could have done more cooking. He could not do that for himself. We would have hoped that he could have gotten some hot meals.
Anonymous_4263
November 16, 2020
They provide companion care.
The people are caring.
Dawn B_2
October 23, 2020
When we do communicate and it's done well, that really helps me. We've been really happy with the two health aides that have been supplied. It gives my sister and I a little bit of a break.
They could communicate a little bit better with me sometimes.
Scott M_9
August 05, 2020
They give him someone that he can connect to.
They have good follow up and follow through.
Holly G_1
July 16, 2020
I liked that the caregiver took him out, cleaned, and cooked.
The caregiver we had was awesome.
Stacy G_2
July 08, 2020
She really bonded with the people an it was nice knowing someone there taking care of her.
They are caring people and pretty easy to get a hold of if I have any questions.
Anonymous_3810
June 11, 2020
They help the most with being there when we are unable to be there with them. They help them with meals and just watching over them.
They can improve on the ability of the providers to be able to handle some situations in a better and deeper manner.
Jennifer M_9
May 26, 2020
They could communicate with the actual companion instead of just the administration.
They are flexible and have good communication.
Paul G_14
May 15, 2020
I was the only family member nearby so they helped me out with giving me a break from it.
I liked that they did a great job at matching caregivers to my aunt.
Christy D_1
April 14, 2020
It's definitely improved. She's not as lonely and is eating more consistently.
I like that they're accommodating. I know my mom can be difficult because she cancels a lot.
Mary C_50
February 12, 2020
Things have been great and getting better.
They keep my house in order and they are available to me whenever.
Suzanne D_2
January 17, 2020
It depends on the person. It helps considerably. One caregiver was above and beyond anything I expected. She was such a wonderful person. The last person wasn't as good. She never wanted to do stuff.
I loved the personnel, it was just the last person I didn't like and it was too expensive.
Spencer G_1
January 08, 2020
He does things that I can't get done.
He is not available for most of the times I need to use him.
Sarah F_1
December 18, 2019
There was a period where there were different women coming, and they hadn't really settled on one person. It takes a while for an employee to get to know the job, so I don't think it was the caregiver's fault.
They were helpful in trying to assign other people if someone didn't really work out.
Anonymous_2857
November 19, 2019
It's been very helpful and has had a huge impact. They insure that people are here in a timely fashion, and they take my wife to where she needs to go. It alleviates the concern of those things from me.
I have liked the people. We had a rough start, but they were trying to find someone that would be the right fit.
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