I signed up for first time. Bill was only supposed to be around $57. To my surprise received bill for $275 since driver had recorded 14 hour appointment. Ridiculous was only for roughly 2 hour appt. The rep stated she would get this mistake fixed. Then 3 weeks later get call from California office billing requesting payment for $275. I had to repeat to her several times that trip was only 2 hours, not 14 hours. I will never use this company again. I understand mistakes are made which I am ok with and the Las Vegas rep assures me now mistake is fixed. But what is disappointing the California billing office rep the way she talked to me as if I am lying and I should not have to repeat to her whole trip was for 2 hours, not 14 hours.

I chose A Simple Solution because I was able to negotiate a lower rate. The agency was good up to point. We had problems with people not showing up and not calling to let me know though. Their dependability was a little questionable. They need to improve on it. The scheduling and billing was fine.