The caregivers helped the client the most with physical assistance mainly to the bathroom. I liked that the service was excellent. They people they sent were very good.

They provide care for my father that he needs, clean him up when needed and help do things he is unable to due to the stroke. I like that they are very responsive to requests.

The caregivers are very well-trained and they are overall excellent. I like BrightStar Care because they are so supportive. They always call to follow up.

The provider helped the most with companionship. I liked the agency because the caregivers were reliable.

They have helped the most because it helps me maintain a nearly normal life. I like them because they seem to be relatively selective with the people they send and they keep me well-informed. They keep track of their people and if I have anything, they respond.

The caregiver follows a routine. She exercises with the client to keep her active. The caregiver is excellent.

Just being available is helpful. They are very knowledgeable and very caring.

They were there to keep an eye on him while he transitioned from the hospital. I liked the flexibility.

When my grandma's not there, there's someone to sit with him. They're on time and they're efficient.

The client was very fearful after her fall to be alone. The caregivers have helped the most by being kind and considerate. They have put her needs first and she feels very safe with them there in the home. I like that they are extremely responsive. They are very empathetic. I have cried on the phone with them. They answer immediately and take care of whatever it is that we need.

They have provided a consistent caregiver. The staff is very nice.

-staff is always on time , very coordinated scheduling -caregivers are amazing and very friendly -staff on the phone are really nice and they are 24/7 for any requests - all our requests are considered before onboarding and they made it sure that it was the perfect fit

they answer questions and they are available, without them we would not be able to have my father home. They are available and the people are caring, and their response is quick.

They help me with showering, meal preparation. The people that they send are really nice.

Someone is there to stay with my mom which helps us to work and not stress. I like the people that they hire.

They are providing the medication that is needed on a timely and regular basis. BrightStar Care executes what we need worked on.

The impact was huge. I needed them to watch my parents. I got to deal with the owner and it helped a lot for us.

She is right there to help me move around. She is very friendly and talkative.

They're responsive to my needs. They're good as far as communication and they provided an aid for my mom.

We only had it for a few days. I was able to go out while she played cards with my husband. We had an awful experience with a lady.

The services made things better for us. They came on time and made sure that when she came home, they were ready and available to meet her needs.

It means I don't have to be there to do those things myself, it is a big help. They have good caregivers working for them.

My father has cognitive impairment, so they help with everything. They work with him. They are very communicative. I like the nurse.

They took me to the hospital and waited for me while I had my procedure done. They also were there to take me back home. They were very helpful.

I would like the staff to have more continuity and have more consistency. I like that the agency's administrative support is always keeping in touch with us.

I am secure knowing my aunt is being taken care of. They work very well with families and they are reliable, and they always get back to me when I call them and the care is very good.

I feel they are very helpful to her. I appreciate that the aides provide what she needs. They've raised prices on us twice since the new owner.

I had time to myself and to go to work. The woman who is in charge of the scheduling was hands on and would leave the office to come to my aunt's house to help us with anything.

I like the professionalism and the ease of adjusting to them. I like the mannerism and the skill they have. She is obviously skilled and trained.

They provide him with companionship. They should notify us better if an aide can't make it.

I really liked the level of responsibility of the aide and she had a genuine care for my mother. I liked the caregiver that they sent to help my mother. She had integrity and high quality of care.

She wouldn't have had care at all if it weren't for them. I liked that they are extremely responsive. They have went out of their way to make sure we had coverage.

They are able to help tremendously. The caregiver that we have is really good.

They help her with mobility, meals, medicine reminders, and other things. The aides they send have been very good for the most part. The vast majority have been excellent.

It's helping her if they help her take her medication. She hasn't been taking it and this is why she's back in the hospital. Some days are better than other days. I saw their ads on TV and they're a good company. Sometimes there is a language gap between the people who are trying to help my cousin and my cousin. There isn't understanding of the English language.

They help him with his day to day living. They assist him in eating, personal care, and hygiene. They are very prompt, they always show up on time, and thus far the people have been pleasant to deal with.

They need to hire people who can handle things. Their caregivers need better training. They were not professional.

The young lady they sent was very sweet, and she made him smile. I had an issue, and I didn't have that much time to pull it together, and they walked me through step by step to make sure I had coverage.

They are only here for 2 days now, so they need to fill the days that she needs. They can fill the days that I need someone here.

They help with my husband's exercise, washing in the morning, feeding him, giving him company, someone to talk to, and someone to joke with. The home aides are very caring, and they give it 110 percent when they are here, especially with the man we have.

The services were helpful because the caregiver was my eyes and ears. They would always call or text me to let me know how things were going. They responded whenever our full-time caregiver wasn't around. I tried to have the same caregiver come, and the agency tried to accommodate that.

BrightStar was there for my father in-law following a recent fall. Their aides are wonderful. They speak English clearly and made his recovery at home so much easier. Their nurse met my father in law when he arrived at home and services started immediately. Their scheduler was also very helpful in explaining everything and making sure we had our favorite aides. Thank you so much!

They helped the most with dressing, helping her to the bathroom, and grooming. I liked that they were reliable.

I think some of their people could give more feedback in terms of my dad. I am very happy with one of the people they have given me, but sometimes, the quality of the people can be a little below average.

They kept my brother safe and provided personal care. When we called them, we needed help immediately, and they got help in there immediately. It was a difficult case at times, and they had two workers that were just outstanding.

There was a time when we had to start the services back up, but it took a while to get things started again. I had to take some days off to make up for it. We've had some issues periodically about not being notified when a caregiver isn't available when we need them.

They could have communicated to us that they were having difficulty finding someone in a better manner. I don't think their one on one was good at all.

They could have called me ahead of time to let me know the name of the aide coming. I think they should all be wearing some type of smock with the name of the company and an ID with their name, so I know who they are. It is very professional when they do that and only two of them do that. I was dissatisfied with some of the aides and satisfied with others. I don't know if they are aware of it. Some were nice and dedicated and others not so much.

When I came home, we found our baby left on the sofa, and I was not happy about that. My oldest son also said that the caregiver had fallen asleep on the sofa. I had some issues with the company I found out after the care.

They're very professional.

I'd like to have the caregivers better trained in understanding how to provide assistance for someone who had been in rehab. I'd like better trained caregivers, just all around in knowing the job.

They were able to assess my mother's situation on a daily basis and provide for her needs. They were a great help to my mother. They sent the perfect caregiver. My mother is very difficult. She has Dementia and is incontinent. We needed someone who could take care of her and talk down and the caregiver is great.

They were a big help because before we were taking care of him ourselves. They were very nice. We called them and they came right away, assessed the situation, and were very compassionate and kind.

They teach me how to do things on my own. I like the the quality of the care.

By providing the care they did, we didn't have to be there. We had 24/7 hour care with the company and family members. It gave us peace of mind in the evening because we mostly had them in the evening hours. They were always able to accommodate us with the scheduling.

They were helping with the household chores that she couldn't do, and helping her with getting dressed. They did the basic needs, like cooking. They were reliable and very helpful and very nice.

It was peace of mind to me that I was able to go off to my job and not have to worry that he was alone. They always had somebody come and be with my husband.

She had low blood sugar, and the caregiver recognized the symptoms. They gave her some orange juice and sat a little longer with her. I think the nurses aides are great, but the management is not that great. The management has a temper with me.

She didn't like getting washed, but they would wash her and help her. They came and spent time with my mother.

It impacted me because it was unreliable and work was not getting done the way it should have been done. The quality of the caregivers and their work ethic is bad.

They don't have a lot of people that can drive. I have a hard time getting the right caregivers. Their policy is that unless the caregiver has a driver's licence, they can't come in the car with me, and that makes it hard. It's a big deterrent. If I have to go to a doctor's appointment, the caregiver has to stay home and it's not worth having the caregiver.

My aide is very good. I get what I asked for!

The services allow me time to get out and do things I need to do. There are times where I feel like I have to stay and show the new aides where things are and acclimate them to the place and to my father. The professionalism of the aides stand out the most. The caregivers we have had the most that take of our father have been good. Some haven't done well, but that may be due to the lack of training. My father has dementia.

The office staff was very helpful, and the person chosen to come to my home seems to be a good fit for my family. My husband has Alzheimer's, so even I do not have a large impact on his life.

It is a different scenario. They matched my mother with someone that was older who can cope with her. They understand her frailties. They aren't on the phone every time. It is a different maturity level. My mother has dementia. She can sort of function on her own. They ignite what is left of her memory and everything. It has made a big impact on her. I can see a difference. I can tell the days they have been with her.

The aide helps me very well with my arm because it is bad and helping with cleaning and showering. The caregiver helps me in every way. As long as they are working with me with the insurance and everything they work well with me.

BrightStar Care is reliable and they get the job done. We have an excellent caregiver that takes care of my loved one.

BrightStar Care is helpful to us. BrightStar Care takes the burden off of me so don't have to do the running around.

BrightStar Care was expensive. BrightStar Care was able to provide someone of proper age to help my husband.

BrightStar Care has always come through with my schedule changes and they are always able to help me out. I am able to go to work for long periods of time now because of BrightStar Care.