They took good care of my husband. They supplied the correct amount of information and set things up well.

They just got us through the transition and explaining everything. We were overwhelmed at first. They had a good reputation and recommendations from healthcare professionals. They are very professional. The home workers and nurses are compassionate, understanding and easy to work with. It was very helpful.

They allow me to take a shower, I can't do that alone. The caregiver is reliable and gentle.

They've helped most by taking care of my wife so I don't have to. I like how they're responsive and the caregiver is good.

They make breakfast and provide companion care. I like the agency because they are professional.

It allowed us to have more quality time with him not just worry about him. We didn't get high quality nurses or anything, just hard workers.

They told us they would sit down and do a puzzle or whatever, but the first 2 aides wouldn't do that although the one now is doing those things. It would be nice if they gave us a bit of a background and information about the aide that is coming beyond just their name.

The caregiver helped the most by being attentive, caring for the client's physical needs, caring for the family members emotional needs, and being very respectful. We loved the home health aide, Paulina. She was amazing.

I have ease of mind that my mother is taken care of while I'm working. They provide a high quality of care at a budget-friendly price.

They've made my life a bit easier by allowing me time to sleep. I like that they're reliable.

The woman they sent was really good. Everybody was easy to deal with.

It has been helpful, I think they are doing the best they can. Initially, we had people come late or not at all. The consistence of the nurses has been lacking.

They have helped with daily care and ensuring that I would like them to give clearer instructions to the aide about the care of the client.

I couldn't do anything without help. BrightStar Care was very attentive.

It was made positive because the caregiver was very strong and loving, she was an angel. I like that they gave me the best person to be my mother's aide.

The caregiver from BrightStar Care did an excellent job for the two nights he was here. Everything he did and his whole demeanor, empathy, and helpfulness we appreciated. I would highly recommend BrightStar Care based on the aide they sent out and the woman who was in charge of the agency.

They keep us informed of any changes via email. I like that they are available to get a different aide if ours is absent.

They kept him comfortable. I like that they were very quick about getting back to me. They gave us continuity of care.

They have helped the most by providing good people. I like that they communicate well and have sent good people.

They have made my experience positive by providing the caregiver. The person they sent is excellent.

I needed a lot of help and they provided that. The caregiver was courteous. My caregiver was late all the time and there were a few times she didn't show up.

I would not have been able to sleep without them. We gave them less than a 12 hours' notice and they accommodated us.

They were present and helped her bathe, dress, and transferred her from one spot to another. I like that they are responsive. The caregivers are really good.

It is me that is having a problem. The have good listening qualities.

They take care of my mom in a way that we can trust. The caregivers are amazing at her job.

The services were very helpful while the client had it. The caregivers helped the most with just being there to help the client with meal prep. I liked that they were able to work to get somebody in the home pretty quickly.

The caregivers have helped by helping the client with when he needs to stand up, walk, sit on the toilet, and actually go to the toilet. Those are the most important things because I am unable to lift him. I like that they usually get somebody qualified to come here.

They caregivers are here 24/7. They are good at finding coverage.

It was excellent, across the board. It mostly helped my dad, because I live 45-minutes away. If someone was in the same situation as me, I would tell them to call BrightStar. We had gotten a recommendation from the social worker. I called BrightStar at 10:30pm, and the process was seamless. We got care the next day.

They helped Kathy by staying with her over night. The person I spoke to actually went out to my mom's facility to see what her needs were and what goals were.

We were able to get sleep while they assisted Michael in the middle of the night. They were accommodating.

The agency is helpful by giving me a peace of mind and allowing us to go to work. I like that they give me good information, they answer all my questions, and they provide good quality of care.

We could not have existed at home at the time without them taking care of the client. We were thrilled with the caregiver, and with how quickly they responded to our needs.

They need to make sure there is coverage. She was bed bound so if there is someone not there in the morning she can't help herself. There needs more communication because they didn't tell me that there was not going to be someone there to help her. They need to do better with the schedule.

My mother lives alone, and I appreciate that there is someone there to watch over her. They are dependable and reliable.

Someone had to be with him 24 hours a day. He had to be fed, changed, and moved, There were supposed to find me someone else but never did.

They send good aides. I can't get along with out them. They get the aides when I need them.

The representative was very in-tune with what I needed. I like that they are prompt to meet my needs.

They could be more available. They have been very prompt.

Our Dad is in need of assistance for 5 hours at home in the morning. Called BrightStar and within a day or 2 the staff was able to find a caregiver for our Dad during COVID. His caregiver is wonderful. She takes such good care of him with his needs, concerns, extremely pleasant to work with and can’t say enough! The staff at BrightStar are right there helping you find your needs for your loved one at any given time. I would definitely recommend BrightStar!

Brightstar has been a lifesaver for me in taking care of my mom with dementia. Since I work full time and cannot always be with her, they have given me peace of mind and reassurance that she is in good hands. Great communication from the agency.

They could find a stable caregiver. I would like fewer caregivers to come every week. Consistency would be nice. I like the open communication they have.

The caregivers help take care of my dad. They bathe and dress him. They are able to help my mom with her dementia. This agency has more staff available during COVID-19.

I would not have been able to leave the house without them there. I have already recommended them. They are responsive and listen to my issues and follow up accordingly.

They did his daily chores and they motivated him. They are very responsive.

They were a lifesaver for me, and they were great with my dad. They were able to help me at a moment's notice. They were easy to work with.

It depends on who is there. Some are amazing that we love. Now that we switched to half day there are less people available. There were a few times we were not able to receive care. I would like that improved.

They are very attentive to details. They are good at what they do and help you through the process.

This has nothing to do with the agency but rather about Enka. They prepare meals and they give her showers. They have been very good about checking in and billing regularly.

BrightStar provides part time care for my invalid mother. The staff provide quick responses to questions and concerns; they always meet our needs. My mother is provided with a caring, competent, considerate, and trustworthy caregiver who is delightful to be around. She arrives on time and if she is unable to come BrightStar staff inform us in a timely manner and provide a suitable substitutes. It give us great comfort knowing that our mother is in excellent hands with her BrightStar Caregiver and I am grateful for the service that we get from them. I think that BrightStar provides excellent value for the cost and I have recommended BrightStar to friends and will continue to highly recommend BrightStar to others who need a caregiver.

The most helpful part of the services is the agency being able to provide knowledgeable nurses. I like that the agency is able to find nurses to fill in when my regular nurses aren't available.

He was not cognitive for the most part but what Nana did made him very comfortable. They were rather quick and prompt at getting back to me and getting the support that we needed.

They made her feel comfortable and made sure I knew someone was there for her. They are available and very reliable. They would get back to me right away. BrightStar Care researched what they needed to do and then provided it.

The most helpful part of the care was the bathroom care and changing her to keep her clean. They gave excellent care and if we had a situation where we weren't happy about the care from a caregiver, they were accommodating in a professional way.

They go above and beyond. They are personal.

They help with my medications. I like the way they assign the aides and permit the client to change the schedule when needed.

It varies from aide to aide because some of the aides are more engaged and helpful than others, but I am not there to witness it first hand. They could have more consistent aides coming in so it would be better if they just had two people rotating in.

The caregiver helps with my daily living. They very thorough.

It depended on the caregivers at the time. The caregiver was there when he passed away, but she didn't noticed that he passed away, until she tried to wake him up for lunch. So I am not blaming her, and I don't know if there was anything more she could've done, but I am just surprised that she didn't notice. I would have thought that someone sitting with them, would have noticed that he stopped breathing. I thought it was important that he had a caregiver there for him while he was in rehab. I was really happy with the communication from the coordinator. She had very good communication with me.

They prepare a meal for her while they are there. They are very responsive to my needs. My mom has been pleased with the aides that come.

The first caregiver Juan arrived on time. It was arranged by the staff for him to be there until the permanent caregiver arrived. Juan immediately went to work making sure the house was set up and ready for my fathers return from the hospital. Even minor things like wiping down the bedroom, bathroom and rewashing the silverware. My wife was very impressed with his work ethic. When my father arrived Juan took over and got him changed and settled into bed. He stayed until the permanent live in caregiver arrived. Juan showed Eli around and got him up to speed on my fathers condition. The next morning Eli quickly established he knew how to take care of my father. Eli got my father up and unto the commode, emptied the catheter, bathed and dressed my father and brought him out to the living room and into his recliner. Not an easy task, because my father is 6-4 and 200 lbs. Eli was up to the challenge. It’s been 5 days and we couldn’t be happier with Eli’s performance. We are very pleased with the care we’ve had to date and also the support of the staff. We had a live in caregiver for my mother two years ago. One of the major issues with my parents was being able to understand them when the spoke. Both Juan and Eli are very easy to understand, which put my father, as well as us, at ease. We would 100% recommend BrightStar Care to anyone needing home care. Barr FH

My mother experienced a very abrupt decline and it was a little hard for her, and I don't think they could have done anything more. I felt that they were not responsive to the complaints.

They have made it positive because they show up on time and do what I ask and more. I like everything about it, I am very happy with the care and they are very responsive.

My loved one doesn't like the services. He's not a happy man. He gets frightened because he has dementia, but it helps me get sleep. They've been reliable.

They were able to be there for 24 hours a day. My mom did not have to stay in a nursing home, which was my goal. They were very responsive, and most of the caregivers were very good.

They help with household chores, getting around, and getting dressed. They are responsive.

It has been helpful in the way they care for my mother and interact with her and the family. I am understanding that there is difficulty with getting caregivers.

She comes in in the morning 4 days a week, and she sweeps the floor. I have wonderful care with my caregiver here, Addie. She does everything for me.

He needed extra supervision, especially at night. I just thought we got a decent service.

They got the right people for us, and we were happy about that. They were good in the office and answered my phone calls.

She lives with her, so she has allowed her to live as independently as possible in her home. I like the communication.

They need to improve their response time and communication.

They just needed to put more attention and skill in getting her to do the things that needed to be done. I feel like a stronger and more positive caregiver who had experience in dealing with people with memory issues. My concern about BrightStar initially was that I didn't feel that they were a good match for my mother due to her memory issues.

My dad has a catheter and both of the aides were sensitive with helping with that as well as caring for his personal care. They could build a broader and more diverse pool of potential aides.

It enables me to go out while they're here watching my husband. They are very helpful, and they have a very nice atmosphere about them. They're doing well.

I have peace of mind knowing someone responsible is there, and that the caregiver is a good person. Everyone has been super professional, polite, and flexible. The caregiver is very nice and patient with my parents.

They have always been able to find us care quickly when we needed it. It is very excellent care. Every person we had is pleasant and makes my mother feel good.

They made it so my parents could take a breather. They were professional. I used BrightStar at a bad time in our life and I didn't have to explain what I wanted or needed for my father. BrightStar Care just picked it up and did it.

My mother was bedridden, so having someone here was very crucial. The caregiver that we have is outstanding. If we just had her, I would say they're excellent, but we had a different caregiver for a week that we did not like very much.

My loved one is totally dependent on the services. The people are very personable. The aide really engages with my loved one instead of just sitting there.

They are nice people. They got her out of the house and helped her to live her life. I would recommend them because they did what we contracted them to do

I needed help after a hospital surgery. The caregiver from Bright Star was excellent. He met me at the hospital then drove me home and stayed until I felt secure being at home alone. I gave the company very little advance notice and they still were able to provide an excellent caregiver. I was very happy the the entire experience and would have no hesitation to use the company again.

It just goes back to screening their employees and instructing them on what to do. They could maybe screen their employees. One was very lazy.

My husband gets help, but I do not get any help at all. One of the caregivers left some dishes in the sink, she does not wash his clothes, and she does not sweep.

They made my life easier by managing my loved one's care because we were not local. They were very responsive, adaptable, and flexible with us.

They tried very hard and I know that they would have done anything that I needed them to do for my husband. We had a wonderful young man that came. He was very courteous, kind, and considerate to my husband.

It gives us peace of mind for my loved one. They don't need so much help, but it is good to know somebody is there to watch out for them. We're having trouble finding people to cover things. It seems like there aren't enough people sometimes. The only problems we have are with scheduling.

When the aide is here and I am working, I don't have to worry! They are excellent, patient, and they do a good job matching the aide with the patient.

They have helped me by being very supportive of my needs as they have changed. I would tell them that they have highly responsive staff, and well trained aides.

My caregiver is there when I need them, and the agency has been really good. My caregiver is very good, helpful, and smart. They do everything I want them to do quickly. My caregiver is a person I would want to be there when I'm in trouble.

Having companionship is the most important. It is very personal from the top down. They are responsive and caring.

From the owner Mark, to all the staff in the office and the caregivers - they are loving caring, helpful and friendly staff. I have been in other agencies near my area in Sparta NJ and by far this has been the best agency I have dealt with After searching for two years to help me care for my loving mother who suffers from Alzeihmers for 7 years now. It has been a blessing in my life to have found them and that they worked earnestly to accommodate my needs with the right caregiver to provide care for my mom. And they were able to provide a staff speaking the same language as my mom who reverted back to her native language. I Thank Mark, Jennifer, Amanda and the rest of the friendly staff to help me make the care of my mom at home possible. May God continue to Bless you and use you to make a difference in this world by spreading love and care for the elderly. Hugs to all of you!

I would like them to interact with him more. They have helped him the most by preventing him from falling. I would tell a friend that they are very helpful and reliable.

They've had very flexible scheduling and their nurses are very competent and informative. They're very prompt, reliable, and professional.

They could get proper scheduling and get the people here. Last night, we waited an hour because somebody didn't come when we were expecting them. They should shape up the things we tell them are wrong, and we need to have the schedule at least one or two days in advance. If there is a problem, they need to tell my wife.

They are very friendly and informative, and they always answer their phones. They are very professional. They go out of their way to make sure people are here. The caregiver that comes is outstanding.

They need to have the people show up to their shifts. When they come and do what I need, I don't have to do it.

My caregiver does a lot for me. She goes all the way with what I need and she laughs with me so I forget about my pain. They help me a great deal. My caregiver helps me and a lot of the time when I don't feel like eating, she tells me to eat because it's good for me. When I do eat, I feel better.

The caregiver we have is very good with my mom in terms of care. They are punctual and get along well with my mom. I do not have to spend time worrying about my mom while I am at work. I know the care is being provided.

Until Bright Star, our mom's care was a fading comet. Mark and his team were exceptionally welcoming, real, and accommodating. We invited them to meet mom, and unlike other agencies, it happened on schedule, with accommodations, without judgement, and in just one exchange of emails. The wonderfully energetic and engaging caregiver who hauls my mom out for marathon coffee sessions has never failed the bring the laughter and light back to mom's face. We are so grateful to Bright Star, and find it is unique in its mission to fill every family's needs without a list of "no-nos" and "can't-do-thats". The only reason I found my way to this Review site is that I called the office to find out how to get the caregiver a holiday gift. Gifts are not encouraged, so at my insistence, the office sent me this link. Talk about fairness and priorities. Love this company!