Synergy HomeCare North West New Jersey

  • 115 Route 46 West, Building F, Mountain Lakes, NJ 07046
  • Updated soon
  • 4.7 ( 92 reviews )
  • Home Care

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Description

About This Community

Caring for your aging parent or a family member can be exhausting, lonely work, but you are not alone. Our essential services help families stay connected and “worry-free”, allowing them to enjoy all of the things that bring balance to their family life, knowing their loved ones are receiving the best of home care.

Why Choose SYNERGY HomeCare

Peace of Mind, Safety and Control

  • Licensed by the NJ Division of Consumer Affairs (License #: HP0136300)
  • Nationally Accredited by The National Institute of Home Care Accreditation
  • Our CareTEAM is screened through an extensive national and state background check
  • Our CareTEAM are W2 employees, not contractors. We take care of payroll tax and workers comp and they are bonded and insured
  • Adult-Gerontology Nurse Practitioner creates and maintains care plan and supervises/delegates care tasks to Certified Home Health Aides (CHHA)
  • Quality Service and Responsiveness

  • Average client satisfaction rating of 97%
  • Best of Home Care Award 5 years in a row
  • Truly personalized service with direct access to management
  • On call 24/7 including Holidays
  • Quality care calls and in person visits are conducted regularly
  • Web-based caregiver management and scheduling system for efficient staffing and monitoring
  • ... Show All

    Reviews

    4.7 ( 92 Reviews )
    review users
    Janet M_24
    February 06, 2023
    They took care of my husband which helped the most. I like how they're very caring.
    review users
    Peter D_1
    February 06, 2023
    They have got me walking again which is very good. One thing I like about them is that they are on time and they work very hard.
    review users
    Rosemary M_11
    January 04, 2023
    The impact has been just fine the way it is. I would recommend them because they are very thorough.
    review users
    Donna C_20
    December 07, 2022
    The visiting nurse is outstanding. They help with taking her to the gym and other small tasks. I like the qualified aides.
    review users
    Cheryl M_25
    November 23, 2022
    They have helped the most with caring for her. I like the people and nurse, Jennifer. I like the people in the office and the owner.
    review users
    Margery M
    November 04, 2022
    They provide the care that I need right now. I like that they are dependable.
    review users
    Karen B_39
    October 20, 2022
    I trust the caregiver to do the right thing for him. I like that the caregivers are compassionate and they care for my dad.
    review users
    Barbara M_63
    They have provided a caregiver who she feels very connected to. They have been very responsive to our need.
    review users
    Barbara S_70
    He would prefer to not have a caregiver but it helps me a lot. They help with things like checking the bed and washing the laundry. I like that they are reliable. I like the caregiver that we have.
    review users
    Anonymous_6189
    June 08, 2022
    The care was needed. I would like more engagement from the individuals who come to the house with the children.
    review users
    Ann M_43
    May 03, 2022
    We are getting used to it, but we like it. The quality of their staff is well-trained and is in tune with what the patient needs.
    review users
    James H_28
    May 03, 2022
    They take care of my husband. Nicki makes his lunch and dinner. I struggle to get coverage sometimes.
    review users
    Barbara S_43
    They take wonderful care of my husband and I. The quality of the people they provide is what I like. The provider Victor is excellent.
    review users
    Elaine B_7
    February 16, 2022
    We don't see a lot of interaction from the supervisors. They should check in to make sure things going are okay. I like that they are very responsive. They have brought in good people.
    review users
    Anonymous_2667
    January 04, 2022
    They have provided someone to come and help me. They are dependable.
    review users
    P. Virginia S
    December 09, 2021
    They helped by cleaning. Some of their night people were really slow to respond.
    review users
    Anonymous_5416
    November 16, 2021
    The caregiver did things for me that I cannot do. I liked my caregiver because she was very pleasant to be with.
    review users
    Marjorie B_12
    November 04, 2021
    They let me understand what they were doing, what was happening with me. They were very kind, knowledgeable, and helped me understand everything going on.
    review users
    Janet B_11
    October 08, 2021
    They help me with shopping and light house cleaning. I really like that the way they operate and the caregivers.
    review users
    Anonymous_5119
    August 03, 2021
    He is dependent on Veronica and he is chair bound. We really like Veronica and how she is helping.
    review users
    Blanche K_1
    They care for me like I was more than a family member. It is unbelievable how good they are to me. They give as good care as you would give to your family. They are spectacular!
    review users
    Karen P_16
    July 07, 2021
    We had to go through a training process. The involvement with me was quite regular because I had to explain things to the caregiver. They seemed to communicate well with us. They had an adequate tracking system for hours.
    review users
    Ellen & James D
    They help me with things that need to get done around the house. It seems to be organized.
    review users
    Rafael L
    May 22, 2021
    I live an hour away from my mother and my mother was failing in health. It was hard to keep track of her. They found the Spanish speaking caregiver for my mother and she is wonderful.
    review users
    Helen K_9
    April 30, 2021
    The one I have now has been a blessing, providing the help needed, it has made my life easier. I have had good companies and bad ones but this one is one of the better.
    review users
    Lou A_1
    April 06, 2021
    They took good care of our loved one. They helped with meals. They helped her shower and made her feel comfortable. They were reliable.
    review users
    Alan W_1
    March 15, 2021
    The services have been life changing. It helps my brother and I and we have absolute faith that our father is in good hands and he is being taken care of. Patience is helping my father live. I like almost everything about the agency. Tony, who runs the agency, is very responsive. Michelle, our nurse, is absolutely wonderful and is so caring, both my father and I love her. Patience, our caregiver is the absolute best.
    review users
    Anonymous_4610
    March 08, 2021
    They choose the appropriate aide for her. They were responsive and they have good aides. They're providing a good service.
    review users
    Burke G
    It has been very helpful to me. They seem responsive and attentive.
    review users
    Anonymous_3724
    January 06, 2021
    My dad is a very difficult person to deal with so they found good aides to match him. They are easy to get a hold of and they answer all my questions.
    review users
    Audrey W_3
    October 26, 2020
    I did appreciate the service. The aide has had an attitude and complains about everything. The caregiver doesn't seem willing to assist. She said that she didn't know how to cook, and she seemed very unprofessional.
    review users
    Hans Peter P
    October 19, 2020
    I would have liked them to remember us from before. I felt they were very friendly people.
    review users
    Susan L_20
    October 07, 2020
    My mother couldn't live alone without them. I like the people who they have provided as caregivers and I like their customer service.
    review users
    Anonymous_4048
    September 18, 2020
    They should have gotten me a caregiver who spoke English well. It made things harder for her to have to speak to me using Google Translate. They sent me somebody that speaks Spanish and I do not speak Spanish, so we have difficulty communicating. They could send someone who speaks English, the language that I speak.
    review users
    Anonymous_3560
    September 17, 2020
    It has given peace of mind. I like that they seem to have a good quality control system for the people they hire.
    review users
    Reggie Y
    July 23, 2020
    I think the woman that comes to help my mom is very good and helps her. I have been very pleased over all. I feel they have been responsive and supportive.
    review users
    Melissa N
    July 16, 2020
    They could deal with the aides instead of expecting me to get involved. Sometimes they expect me to do things that I think is their job to do as far as the aides go.
    review users
    Brennan L
    I like that she goes way up above and beyond to help. I love our caregiver, she is like family now.
    review users
    Kieth R
    June 15, 2020
    They let me get a nights sleep. They did the evening shift from 9pm to 7am. 90 percent of the aides were very sensitive, caring, and knowledgeable.
    review users
    Janet P_6
    June 08, 2020
    They take care of him while I go to work. They provide personal consistent care.
    review users
    Clare M_1
    May 19, 2020
    They have helped him with standing up. They matched us with a very competent caregiver.
    review users
    Kathleen O_3
    April 24, 2020
    She helps me maintain my household, and she helps with anything I ask her to do, like laundry. The caregiver that helps me is dependable and very helpful. She does what I expect her to do to help me.
    review users
    Anonymous_3568
    March 23, 2020
    They send me a caregiver with a car, it is very necessary that I get to appointments. I like that they are prompt to respond in their service.
    review users
    Vlad S
    March 05, 2020
    The most helpful part is having someone there to help when it's needed. I like that I can call them in a heartbeat and they will be able to help me.
    review users
    Fred B_7
    February 06, 2020
    The aide did her job. I liked the aide that they provided.
    review users
    Ann T_6
    February 06, 2020
    They have always been here. Whenever I call them, they come. They are very caring and attentive.
    review users
    Marie L_5
    January 10, 2020
    We were provided a good caretaker by SYNERGY. They were responsive, and they were the only company to call us back over the weekend. They had someone there by Monday. The nurse who did the intact was phenomenal, and the woman who took care of my mom was excellent.
    review users
    Barbara M_10
    He's pretty much bedridden. They help him with everything from dressing and medications. She's like my right arm. They're very prompt, and we see the visiting nurse quite frequently. The process is very easy.
    review users
    Linda H_28
    December 16, 2019
    They were able to be there more than I could have been there. Also, I am a small person, so it was hard for me to get him out and about. The people really cared, and they were very kind and gentle with him.
    review users
    Anonymous_2882
    November 20, 2019
    They are not good at filling the needs that I have. They don't have the times that I need, and we would like the same person every time. They can't always get someone to fill my needs. I usually have someone from 8 to 8, but now I can only get someone from 8 to 5:30.
    review users
    Anonymous_2889
    November 08, 2019
    They do bathing. I like the home care person that I have now. I've asked 2 times, and they haven't had someone to come in when the caregiver couldn't come in.
    review users
    Lori B_4
    October 09, 2019
    My mother fell a few times, and she isn't able to work, so she wouldn't be able to live independently without the caregivers. My siblings and I were doing almost everything, which was almost impossible because of our own lives. They're accessible, and they have good people.
    review users
    Lois S_6
    September 23, 2019
    They provided us with a home health aide, and that is all I expected. They don't seem to have a very large staff.
    review users
    Kathy &
    They help my loved one the most by being very attentive to her and giving her their undivided attention. I like that they are very reliable and take an interest in my loved one.
    review users
    Mary S_21
    July 17, 2019
    They take my parents out to church on Sunday, and they wouldn't be able to do that without them. They are caring and concerned. They listen and are responsive.
    review users
    Ruthann S
    April 04, 2019
    She comes late every time, they come from 9 to 1. The owner is very nice, I have talked to him a few times.
    review users
    Dominique H
    February 08, 2019
    It was excellent because they had a very good rapport with my mother-in-law. They made her feel safe, comfortable, cared for, and loved. It took a lot of stress off of me and my husband. The aide that we had was really good and we had no complaints, but she had to leave and they were unable to adequately fill our needs after that.
    review users
    Sharon &
    They were good when we had them. They were very friendly and outgoing.
    review users
    Gary G_2
    November 19, 2018
    My mother couldn't exist without a twenty-four hour caregiver there. The caregiver does everything for her. I like the caregiver we have used. She is a lovely lady and we are very pleased. When she is on vacation, they have good replacements. It is all handled very nicely.
    review users
    Josephine D_1
    October 04, 2018
    They are there for me. I like everything about SYNERGY HomeCare. It is a great company.
    review users
    Ada M_1
    September 07, 2018
    I'm happy. When she's here, she helps me with whatever I need. The services are great.
    review users
    Mark K
    August 06, 2018
    The caregivers help my mother be less afraid. The guy that manages the agency is excellent.
    review users
    Barry M
    It has had a very positive impact on my family's life. It has helped me a lot and I wish I would have done it sooner. It allows me to go out and it has been great for me. I can't say I have had any negative experience with them. They have fulfilled their obligation and they have never come up short. They are very consistent.
    review users
    Marcia B
    It has made my life easier because they help me with things around the house. I have been very satisfied with them. The caregivers have been good, and I am happy with them.
    review users
    Jenette M
    June 14, 2018
    I have learned a lot from them. They inform me as we go along of whether they can help me or not to get someone to fill my needs. The people they send are excellent.
    review users
    Anonymous
    April 03, 2018
    SYNERGY HomeCare is very patient, caring, and compassionate. I like that the caregivers take my loved one to where they need to go.
    review users
    John M
    April 03, 2018
    They have been very caring and interested in our welfare. They have made our life simpler by helping us out around the house and they have been very caring.
    review users
    Ed J
    March 05, 2018
    They are always on time and they always seem to send someone who is capable of taking care of my dad. They engage him with puzzles and exercises.
    review users
    Jeana C
    January 04, 2018
    Sometimes the caregivers who fill in when my usual live-in caregiver takes time off aren't as caring. My mom is handicapped and needs someone to assist her with everything.
    review users
    Blanche K
    SYNERGY HomeCare comes through on what you request. The services provide me with help doing things that require standing.
    review users
    Diane B_9
    October 20, 2017
    I'd tell people that SYNERGY HomeCare had a representative come to our place and meet my husband. They gave us a caregiver that is a good match. SYNERGY HomeCare has helped the most by giving me some time to go out and get things done that I need to do. I don't have to leave my husband alone.
    review users
    Gary P_1
    September 27, 2017
    I have no reason not to recommend SYNERGY HomeCare and I would tell someone that they were efficient, that they came to my house to discuss the contract, that they provided very good help, and that they provided the help on time. The services were important to me while I recovered from my surgery.
    review users
    Rebekah B
    SYNERGY HomeCare was very organized. Their caregiver was very nice and helpful to me, even though my grandma was the client. SYNERGY HomeCare's services allowed me to be comfortable knowing the my grandma was not by herself. I was able to continue working.
    review users
    Joanne K_1
    August 08, 2017
    I'd tell people that SYNERGY HomeCare is very thorough. The caregivers I have are very capable, understanding, and helpful to me and my husband. It takes two of us to take care of my husband, such as lifting. Transporting my husband takes me and the caregiver because it's like dead weight.
    review users
    Alta S
    July 10, 2017
    The people that SYNERGY HomeCare sent me were very pleasing. SYNERGY HomeCare helped me take care of my husband and they did things that I wasn't capable of doing.
    review users
    John C_7
    June 26, 2017
    I was pleased with the services and how SYNERGY HomeCare runs their operations. SYNERGY HomeCare has made my life easier by providing me with an aide who came in and willingly took over the chores that I found tiring.
    review users
    Peter G
    May 08, 2017
    I would tell people that SYNERGY HomeCare's owner is easy to work with, responsive, and communicative. The most helpful thing would be if we could get a caregiver who could relate to the client.
    review users
    Kelly B_3
    March 07, 2017
    I would tell a friend that Synergy is reliable and has good employees. The services take the stress of having to care for my aunt off my shoulders.
    review users
    Consuelo C_1
    February 07, 2017
    Compared to other agencies, I think SYNERGY is pretty good. One of the caregivers we have had from SYNERGY seemed pretty competent. Another caregiver was very obese and struggled to move around. I think that the owner of SYNERGY is trustworthy. I think that as our caregiver continues to work with us, she will get more familiar with my mother and her routine. Our caregiver seems willing to learn, and she has a good attitude. I think that we will be doing very well in a few weeks.
    review users
    Richard A_2
    January 28, 2017
    I would tell others that SYNERGY Home Care is pretty good. I can keep the same caregivers.
    review users
    lynyrd_skynyrd
    December 21, 2015
    I really lucked out finding Synergy. I love the live in aid that they assigned to my Mom. Tony frequently contacts me to keep me in the loop. Since I only live 5 minutes away, I am very tuned into my Mom's well being. Tony's effort is greatly appreciated.
    review users
    Cathy103365650
    May 01, 2015
    We used Synergy for a few weeks for my sister, but she passed away. They came in once a week, and they were fine. The administrator people and the nurse were very pleasant and nice. One aide seems to be very good and nice. It was a good experience overall. Areas to improve on -- the very first day, the one assigned didn’t show up. I called and waited to hear back for hours, and it was snowing that day. The next day I called back, and they said they found out that the aide had fallen and broken her arm. I almost changed agencies, but then I decided to make a second try, and I did.
    review users
    MCMW
    May 15, 2014
    Providing care for our mother was an overwhelming task at first . . .until Synergy. They listened to our mother and to us, so that our needs as a family were well understood and addressed. Their nurse developed a flexible and affordable plan of care that gave us peace of mind knowing our mother was very happy and safe. Mom loved her two caregivers so much that she insisted they be part of family gatherings and celebrations...and they were. They provided us with responsive, high quality and loving care!
    review users
    V.S.P.
    May 13, 2014
    Synergy has been providing care for my 83 year old mother for over 3 years now and we have been very happy with the services. We had a few different caregivers over the years but they have all been excellent. I like the fact that I can work directly with the owner Tony and he has always been responsive and helpful in so many ways. I would highly recommend Synergy Home Care!
    review users
    Let's Make It Work
    April, 2014: I had two certified nurse's aides from Synergy. 1) made personal phone calls relating to other patient illnesses while in my home, as well as calls pertaining to personal home foreclosure arrangements. 2) disregarded my explicit instructions and attempted to get my mother with dementia into the shower, and upset & panicked her to the point that I needed to call a neighbor to intercede until I could arrive home. I would say care staff is ill trained based on above and that my mother is excited to see someone else who has been helping 1 morning a week since March. A World of Difference! The kicker is Synergy never followed up. THAT, to me, confirms their level of care. (I didn't mean to press any stars)
    review users
    shrewspeaks
    May 25, 2012
    I cannot say enough about Tony and Kerri. They are spectacular. So caring and organized. The lines of communication are excellent and I know my parents are well cared for. I don't worry about them with the fantastic care they receive.
    review users
    Kathy L
    May 25, 2012
    Synergy has provided us with caregivers for our elderly parents who have functioned as as professionals but with the patience , sensitivity and concern of a family member. Despite the trials of dementia and the self-centeredness of the elderly, the caregivers and manager have always responded with the best interests of our parents at heart. They have prevented our family from experiencing much of the stress associated with our parents care.
    review users
    sgalofaro
    May 24, 2012
    Synergy Home Care works hard to provide the kind of service you want for those that are ill in your life.
    review users
    Bill's Daugher
    This service is fantastic... they are caring people who go out of their way to make my parent's life better on a daily basis.
    review users
    oallocco
    January 26, 2012
    This provider listened to what my mother needed regarding her care and was able to find a very good fit.
    review users
    Roseann M
    January 19, 2012
    Office management is efficient and home aides are reliable.
    review users
    Terry55
    January 14, 2012
    Synergy has been taking care of my mother Betty for the past year and they have been absolutely wonderful. The caregiver has bonded with my mother and she is more than just her caregiver but also part of the family. Synergy has also always been very professional and responsive to our needs. I highly recommend Synergy to any one that is looking for care.
    Show all 92 Reviews
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