They follow through with what they say they are going to do. I like the quality of their caregivers.

The agency has helped me the most by providing care, so I can get out of the house from time to time. I like this agency because they are convenient.

The most helpful part of the service is the easy setup, so I don't have to worry about it once I have called them. One thing I would tell a friend about Brightstar is that they provide excellent communication with me.

It saved me a lot of vacation time from having to go to the hospital. I like the convenience and the consistency.

They helped him the most with offering him more independence and freedom. I liked that the nursing was very responsive.

The provider helped me the most with having compassion. I like the people at BrightStar Care.

They have made life easier for me by being attentive. I like that they fit in well.

They have been flexible with my schedule. I like that all my nurses have been really good.

They communicated with me all the time. They were kind to my mother and they did a good job.

They do a fabulous job when I give them a task. I think they have been really great to work with and tend to our every need.

They really coordinate schedules and make changes and fill in the blanks on hours that I need care for her. The agency is fabulous and wonderful to work with as well as the actual caretakers are very loving and caring in nature.

They make life easy, and they are reliable. They are very good with communicating.

We don't ever have any issues. They gave us the best nurse that we've had in years.

That is tough to say because it was temporary and I scheduled around it but it was very helpful. The nurse I had was very good and I liked that they come right to your home and the convenience.

They have helped her with knowing what she needs. They are very caring, compassionate, and on top of things.

It has allowed us to be her children again and not her caregivers. The staff is caring.

We do not need it every day but we have to. I like that they are prompt.

They work with me. I pick the times and I pick the days. I recommend them highly because of the knowledge of the nurses.

The nurses are prompt and they let me know if someone is not coming. I like that they keep me informed if the nurse can not make it.

It takes the burden of having to take care of my mom off me. They struggle to get my mom to get outside.

One caregiver showed up with devil ears on her car. Some of the caregivers are not willing to do things that they are supposed to do, or what they are supposed to do is not clear to them. One of the biggest things is that they do not know how to do simple things like fold clothes. There have been times when we have not had coverage or a caregiver that is a good match.

The caregivers have helped the client the most with showering. It's probably a struggle because of the staffing concerns, but they need to improve getting people in to actually do the services. They're trying hard and some are coming, but we are missing several.

My mom needed constant assistance. They sent qualified people to be with her. My mom was happy with all of them. They have good quality caregivers.

They made my mom feel more comfortable and gave her companionship. They responded when nobody else would provide a caregiver. They did the best they could under the circumstances.

BrightStar Care could make my life easier by having more caregivers available so they can meet the hours that the client needs. I like BrightStar Care because they have improved their communication.

They seem to hire caring and responsive people. I like that they are personable and take the time to explain things.

They listen and go out of their way to help. I like that they're personable and helpful.

It is important to me that the nurses get along with my family and me. I like that they are very loving.

They provided two qualified people to help my parents. They could improve the staffing available.

They have helped me by being there for me. I like the service at home that they provide.

I needed someone to take care of him since I am not close enough. The people are very nice.

I consistently and always get my medications when my doctor requires me to get it from BrightStar Care. They always find a way to get me my medication on time and never miss that window. Staying on that schedule brings my quality of life up tremendously. I like BrightStar Care's flexibility to work around my schedule.

Our nurse is fabulous. They could have better communication in the office.

They have helped the most by taking care of every need my husband has. They have excellent caregivers, and we are satisfied with their services.

It did have an impact on my loved one I like that the office staff follows up on everything.

One thing that they have done to make my experience positive is providing a caregiver for us and we were able to leave her with my dad and do other things while my dad was being taken care of. One thing that I like about this agency is that we had one caregiver that came to stay with him and she was fabulous. I am also super confident with her.

It keeps me from having to travel to the hospital. I have had a great experience with my nurse, so I recommend them.

The services are a huge help. With the flexibility and scheduling, the last place any of my providers want me to be right now is a hospital setting or a facility, so for me to get my infusions here at my house, it's a life-saver. I like my nurse. He gives me as much flexibility as he can with the scheduling.

They could have been more attentive to the family member's wishes on how to provide my mother with care. They are very friendly and easy to get a hold of if I ever needed anything.

They have really helped by providing the services in my house. They come to me instead of me having to go somewhere else. They need to have better communication with the pharmacy that distributes my medications.

They have been very professional with me. I like how they are professional during my time with BrightStar.

I had one situation where I did not know who my caregiver would be and I called the wrong branch but they were able to connect me to the right branch and they were able to figure out who my caregiver would be. They just made everything easy; there was no fuss or anything like that. It was very straightforward and taken care of.

They are in constant communication with me. When my mother had fallen, the caregiver reported immediately to the staff, who reached out to me to see if she was okay. They're very efficient, knowledgeable, and attentive to my mother's needs.

They provide company and they are there if she needs them. I really like that they are attentive the workers are.

I would like to have someone that didn't sleep on the job. They need more employees to be available.

They lightened the burden of doing things that my wife and I can't do. They made life easier at a difficult time. The people are pleasing. Some of them are not, but you will have that in any business. They are prompt and on time.

Everyone they've sent has been a great help. They make life easier because there are things that in my current physical condition I cannot do myself. They give me the backup that I need for ordinary living that I'm not able to do myself. So far the service that has been offered meets my needs and I don't have to worry about being able to contact people and get arrangements.

The agency was helpful by being communicative, got back to us quickly, they were responsive, accommodating, and they heard what we needed. I liked that they were professional, accommodating, and they worked with us.

They have helped by being open and honest with us. They have allowed us to continue to work full time. I like the quality of care that we receive from the nurse.

They did a marvelous job for me! They helped me by being on time, sitting with me, and making sure I had what I needed. They were on time, cordial, and they did a good job!

She administers the medicine that I need. They help with my IV therapy. The nurse is awesome and she is great at her job.

They have made my life easier by providing me with the care. The caregiver that we have is excellent.

They are accommodating and couldn't make my life easier. I would recommend this company because they are careful with their patients.

It gives me peace of mind, and it helps my mom get out. They are right on everything. They sent people right when we needed it.

They have helped me arrange the times in advance and they are on time. I like the quality of care they provide.

I have only had one girl for a long time and she knows me thoroughly. She helps me in the shower. I have never had cross words with any of them. I have referred them to other before because I think they are doing a great job.

They help with housekeeping and help her out with other things. Their quality of staff is what I like most and their accessibility.

I still have some blisters that bother me. They are right on time each month.

Sometimes when they get here my legs will get rubbery and when I get them I feel more confident. I have nerve root damage in the spine. They are friendly and help out. They check on my comfort during the infusion.

I would be stuck in bed for life if I didn't have their help. I think they are an excellent company.

I was the caregiver for my husband John. I hired BrightStar Bedford for help showering him, exercising his brain and walking with him and finally getting him into bed. The staff was wonderful. Delphina was great with John. He sometimes gave her a hard time, but she persevered. When ever I had a question and called the office, the response was immediate. Unfortunately, I had to put John into a memory care facility this month and he is doing well there. After John had been there for a week or so, Delphine called me to see how he was doing. I'm pretty sure, this was above and beyond her scope of employment! Thank you Delphine and the entire BrightStar staff. Please feel comfortable using this service for your loved one at any time. My only complaint, is that a 4 hour block is required and although the aids are approved to do light household chores, I have always felt I wanted to do these my self. So 4 hours was a little too long for me, but if you enbrace additional help 4 hours would be great.

Thank you to all the compassionate and caring people at BrightStar Care. My family will be forever grateful for the top-notch care you provided our father and for the efforts they put forth to make sure we were comfortable and informed every step of the way. Each person we worked with was knowledgeable and willing to spend the time necessary to ensure the whole family understood the process, challenges and goals. The lovely ladies that came into our home to care for my father were all competent, professional and helpful in not only caring for my Dad, but also in showing the rest of us how to approach his care when they were not here. I know I can speak for my father in saying he was exceedingly happy with all of his caregivers and that his final months and weeks were made much more pleasant because he felt safe and loved. Thank you, BrightStar!!! We are eternally grateful for you all and happy that we chose to bring you into our lives!

I relied on BrightStar to take care of my Mom after she was discharged from the hospital. It was a difficult time as I live in another country and we do not have family in NH. They were patient, understanding, and thoughtful through the entire ordeal. I cannot recommend them enough. I always felt assured that Mom was in her home and being well taken care of as their communication was great. Thanks to the team at BrightStar!

There is not much of an impact so they are doing a good job. They are very accommodating with my schedule.

The agency needs to be more knowledgeable about what they are coming into your house to do. The agency needs to have more communication.

BrightStar Care has been wonderful! They provide care for my husband who suffers from Parkinson's. The staff have been so patient and kind with us as they helped us navigate this process. They helped us understand and maximize his VA benefit and even provided guidance and tips on how to make our home safer for him. All of the girls in the office have been so helpful. My husband's caregiver is an absolute angel. She is kind, reliable, and eager to help. The director of nursing is extremely knowledgeable. I know my husband is in good hands with BrightStar. We are so grateful we found them!

My mother has been cared for by BrightStar, intermittently, for about a year. Recently she had been admitted to the hospital and then rehab. BrightStar called me a couple of times during her rehabs day to check on her well-being. Approximately one month before Mom was discharged I questioned BrightStar about their ability to provide 24/7 care for Mom once she was discharged. They assured me that even with the covid-19 virus that they would be able to provide the necessary care. I emphasized that they needed to have support staff available if an emergency arose with mom's caregivers. Again, two weeks before mom's discharge I called to confirm that they could provide the necessary care. Again they reassured me that they had the necessary staff to care for my mother. One week prior to Mom's discharge I again called to reassure that Mom would have 24/7 care when she arrived home. This time they stated, " We working on it." Less than 48 hours before mom's return to her home, BrightStar called and shared that they had arranged for 16 hours of care for the entire week. What happened to the 24/7 care that they reassured me would be available for my mother? I asked if an employee that had worked for them previously could be released from her " no compete contract" in order to provide some private care to make up BrightStars inability to assist my mother. In true form, they emphatically stated,, "No". My question... Does BrightStar truly care for their clients if they betray the client's and family's trust? I do understand that covid is interfering with all of our lives but I can't tolerate the deceit that BrightStar portrayed to my mother and our family. My mother's wish has always been to spend her final days in her home. Thanks to BrightStar this final wish will not be granted.

They follow up with me and help if I need to reschedule. I've never had an issue with them. They call me and are on point. I have no complaints.

They need to be more consistent with the care and fill in the gaps that we have. They need to have a better reaction to staffing and timing issues.

The nurse explains everything that she is doing. The nurse is excellent.

I haven't ever had a problem with the nurses showing up on time. It feels very simple.

The caregivers help me with my infusions. They are nice and professional. This agency has quality caregivers for us.

Someone has to come give me an infusion so that's helpful. They send the same person out every time I need an infusion.

I can't go without the services. I have to have an IV every month. The nurse is very good at what she does. She's very compassionate.

The most helpful part of the services is properly administering medication. They also use sanitizer. The agency seems to be very professional and the office will call and see how things are going.

Just by coming directly to my home rather than me going to the doctor's once a month. They are personable and they come to my house and they are responsive to anything that I need.

They were only able to provide support with personal hygiene. It made a difference and helped a lot. Tammy, my initial contact was 100% helpful to me. She initiated a lot of help for me. The staffing has been an issue. They have been unavailable to us but maybe that is because of COVID-19, and also, they have not been up to par.

She will help me with anything that I need even if it is outside her normal duties. I like that my nurse is very attentive and cares about me and makes sure I am comfortable.

They access my port, they come in and it only takes them like 15 minutes. They have been convenient.

If there's ever an issue, BrightStar Care does call and they let us know if they are sending another nurse if one can't make it. I've been pleased with the nurses that they've sent to the house.

We were in an emergent situation and needed care my mother in law Chantal was sent to our home and instantly became one of the family The care was excellent and even better was the communication with the leadership staff.

The nurse is willing to go out of her way to solve any problems. They are flexible, my nurse is professional and they really care.

BrightStar Care has helped the most in administering the medicine that I need. I like that BrightStar Care is always on time.

It's much more convenient than having to go to the hospital. My nurses have been good, I've been with them for a long time. I've never had any bad experiences with them.

It is helpful to me that the aides care. They help me with getting dressed. The aides that take care of me are capable.

I don't have to go to the doctors all the time. They show up every week. Everything went pretty well. I felt a little like a pin cushion sometimes.

One thing that is positive is the communication between the company and the company has always been there. I like the responsiveness and feedback from the company.

The nurse is great, but I haven't felt many effects yet since I haven't used them long. It works for me, I haven't had any issues or inconveniences.

They made me feel extremely comfortable and at ease. I am confident in their services and competent nurses. Their communication is very good. They made me feel very sure during this crisis. I think their customer care, nurses, and communication is excellent. it is a great service overall.

It was most helpful. I had peace of mind knowing my mother was going to be looked after. They helped me out in a bind. They are timely, they're professional.

It is nice that they are here for whatever I need. The company is reliable and good.

Once we got established, more or less, they were outstanding. There was one LPN or caregiver who was excellent. They stayed with him when they came in. They could do better with communication.

My sister and I had been staying there overnight and it freed us up from doing that. They kept me very well informed. I left notes for the caregiver and she left notes for me and it was good.

They helped the most by making it so I knew she was going to get her medications. I liked how easy it was to set up and get a nurse here.

They allow me to have time away. I like the caregivers.

They have allowed me to do the daily financial and medical stuff that we have to go through. I was unable to do it when I was caring for her alone. I appreciated the quality of their employees that come to give me relief. They give excellent care for the client.

It's a little too expensive, but the girl is awesome. I like the girl. She is very good.

They were very convenient and easy to work with. I could book online and our caregiver would call in ahead of time. Having the ability to get care when I work or school would get canceled was high quality and super helpful.

They alleviated a lot of stress from my life. The people they send are well trained and helpful.

I don't have to go to a hospital because they just do the infusions in my home. They are very dependable.