BrightStar Care could have made things easier by providing more quality caregivers. I would recommend BrightStar Care more if they provided more consistent care.

They do everything for my loved one that we need, like taking him to doctor's appointments or any other appointments he has set up. Their services are very high quality and probably the best in Charlotte, so we would certainly recommend them.

The agency could make my life easier by just dealing with a consistent person, they keep changing on me. I would like to see consistency improved.

They would talk to him and hang out playing cards or going on walks, so that he wasn't alone. They were efficient, organized, and good at communicating, so I'd recommend them.

They have helped the most with communication and they always get back to me when I call. They are really good at checking in with me. They are professional, friendly, and they keep in touch about what is going on.

She walks and exercises with him which is nice, and it lets me leave the house since I can't leave him alone without supervisor, which I appreciate. We have a lovely provider who when she is here is wonderful, but she is late a lot of the time, although they are aware and working on that right away, so I'd recommend them.

For me, it has greatly relieved stress and tiredness, and for my mother it has improved her energy and care. They are easy to communicate with and also appreciate the quality of staff they have sent.

They help me get up and moving every day. Some days we don't go outside. I've been with them almost a year. They always show up.

They are willing to do anything to help. They are easy to work with.

Being very caring and loving and highly intelligent. They are very pleasant and courteous and flexible.

The agency created a care plan to meet my brother's needs and they are genuinely concerned. They have caring administrators and they really try to understand the patients and the patient's needs.

They will make sure that I had a nurse, and they made sure that I had the same nurse. I really like the nurse that came, and the communication was really good with me.

The people they send have been able to care for the things we needed very well. BrightStar Care has a lot of trouble keeping our schedule up. The caregivers they have sent are nice and well-trained.

They provided support for me while I went to hospital. They aides are very nice. The response is good.

They worked with my schedule and were flexible. I got a lot of one-on-one care and the director was on top of things.

She greeted me with a smile and made my day brighter. I loved it. They are talkative.

They pick things up even for me, since I would lose my balance otherwise. They help both of us, not just the client. They seem to try to fit what we need, especially with our unusual hours.

We cannot afford them. They help me with my husband. They keep me informed. Their caregivers are reliable. They are on time.

The caregivers who came were helpful with entertaining my husband. I would like them to fix the scheduling problem. We only have so many days so our bookings were sporadic and short notice. Even when we had someone scheduled they would cancel and no one would come.

They helped me understand his situation better they were there so I could go out and take care of some business. I am so grateful for this company. They were supportive and helpful with our situation.

It helps me greatly with dealing with my husband's dementia and his other issues. They help me navigate through my daily life. They meet my needs with taking care of my husband. My main goal is to keep him at home and not have to put him in a facility.

The caregiver sent was very good. She came overnight which allowed me to get a good night's sleep. The company was very responsive to my questions and quick to reply.

They didn't pay attention when they were with my regular person, so maybe they could have paid more attention to what needed to be done. I really like all the senior people, like the owner.

It's been helpful for my recovery. The people are good and nice.

They taught my family to change bandages as well as do the job themselves. Every nurse was punctual.

The caregivers are on time and do what they are supposed to do. I don't have any problems with them. They do things that I need to be done.

They are very knowledgeable for my wound. The nurses that I have had are knowledgeable.

The treatment I get keeps me from being a cripple. The caregiver is an incredible human being.

My mom needs care 24 hours a day. She needs someone with her. I like the caregiver assigned for the weekdays.

She really fit my style. Nicole was great. She was a good nurse. She just didn't have time for me.

It has improved, she needs someone 24/7. We wanted to have someone that was there but it was expensive. We worked out where they can engage her more often. They are easy to contact and very responsive.

I can't bathe myself, so she bathes me and helps me in the bathroom. I like the worker that I have. She is great.

They've helped with my mom. They're pleasant and also very attentive.

The caregivers took care of all of my needs. I like their efficiency.

They help her in the bathroom, getting showered, getting dressed and preparing meals. They have very nice people working for them and they care about the people they are caring for and they do everything to make the time very enjoyable.

Some of the caregivers played games with him, and kept him busy and alert which was good. I did have assurance that they would safely shower him which is very important. We had issues with the aides being on the cellphone and so we gave up and finally terminated them. The owner came out to our house the very first time to explain everything, and I could email her at any time which was nice to always have available.

Any time I had a question they would answer and give me more details. They were really on top of everything. They try to get you where you need to be.

It gives us more of a piece of mind and makes all of us feel better that a nurse is checking on him. Recently it has enabled my mother to leave the house while the nurse is there. They do a good job of communicating with me, answering my calls and getting back to me. It's a little tricky with us because the care is for my father, but he can't talk. They do a good job communicating with all of us.

I do not have to go to an infusion center which is very helpful. I have had 4 treatments with 4 different nurses.

I like how I've always had good experiences with the services. Because I like the care I'm getting.

They teach him to self-infuse and to care for himself. If he has an incident they inform and educate him on what to do. They need more consistency in the nurses. We've been with BrightStar for several years and have gone through quite a few nurses and our last company we had the same nurse for over a decade.

The main nurse that took care of me originally was wonderful! She went on maternity leave unfortunately. The new nurse is doing fine. Overall, they have been pretty responsive on what I've needed.

I have a lot of medical supplies for my infusion. She provided me with a bag so that my stuff can be organized and so that my kids don't get into it. They are good people.

The agency helped me with everything that I needed. The nurse was excellent. I liked their service.

I started out responding very well to the IVIG, but I am not as much right now. We have a wonderful nurse that is very easy to work with. She is always on time and always well prepared.

They have helped the most by being in my home because it makes my life easier. I like that they are professional, do a good job, show up on time, and are very friendly and courteous.

They do my medical box. That is best thing they do for me. I like the fact that they are always on time and do a good job.

They work around my schedule very well. If there are any kind of doctor's appointments coming up that require changing times or days, we are able to reschedule without any kind of conflict. They are very professional, easy to get along with, and they work with my schedule well. They nurse who comes is well trained and personable.

I have had a caregiver for almost 2 years, and she is excellent. They have given me everything I need. They are dependable.

They anticipate her needs, they make sure she has what she needs, and they are very caring. They will give her a hug and they will make sure that she has what she needs before they leave. The quality of care has been consistent, and the caregivers that come and stay with my mom have been very good.

There are some caregivers that don't show up at the scheduled times. There were a couple of hiccups. When the caregiver comes, they set off the alarm every time.

The provider helped me the most by giving my sister a break from my mom, and she really needed that relief. They provided an extra pair of eyes for my mom. They informed us about new developments about my mom's health. We used two personal care assistants, and they were both excellent. I especially liked one of them and the people in the office because they were accessible. We appreciated these two people who took care of my mother directly.

They help the most with support for my emotional, physical, and mental needs. They are convenient.

They help me with my infusions. They're very professional and care a whole lot about their clients.

They help my wife with moving around, getting her dressed, and doing things in the bathroom. Our experience has generally been positive. Most of the caregivers have been courteous and honest.

They help provide infusions for me. The company is prompt, they work with my schedule, and they give excellent care.

My loved one is thick-headed and stubborn and we have to make her do what she needs to do. They need to have better communication.

I was improving with the sessions that we had. She was knowledgeable about her job, but she had a bad attitude when there was a scheduling issue.

They help me by simply being able to spend that time with her. They get her out of the house and help her walk. They're very responsive, they call back, and the person they sent is wonderful.

This is my first attempt at having in-home care for my husband. My expectation was that they would be able to find reliable people that would arrive on time, and I did not get that. I had problems with care coordination.

I'm 91 years old, and I need assistance in several of my daily activities. They help me. They are dependable.

The caregiver we have is absolutely amazing. I could never find anyone this good. The people at BrightStar Care have been very good to deal with. My husband and I couldn't leave the area without the services.

I think that they need to do their scheduling better, and keep us up to date on what is happening. The caregivers are very good, but I think administratively they need to have some improvements. They give me the ability to go and do the things that I need to do.

I would've been more likely to recommend BrightStar Care if they had been more helpful. The office staff is great, but the caregivers were not. They ruined a couple pieces of my furniture and were always falling asleep. The services from BrightStar Care were not very helpful because the caregivers were too busy with their cellphones to do that much for me. When they were chastised for staying on their phones too much, they would just take their phones into the bathroom and stay in there.

BrightStar Care was very compassionate and helpful. BrightStar Care's caregiver provided personal contact and conversation for my mother.

BrightStar Care is very helpful and easy to deal with. The services made things easier for me because the caregivers were experienced and knew what to do.

BrightStar Care sent me a great nurse who empathizes with me and my injury. My caregivers actually care for me and help me get through this tough time. The caregivers just helps me where I can't.

The way the scheduling is going is holding me back. BrightStar Care keeps sending people that are afraid of dogs. I told them that I had a dog. I have a new person every time. The services are impactful, but when there is a new person, I have to supervise them to make sure that they are a good fit and not hurting my child. Doing that means I can't do my job. When there is a good person, I can do my job.

I feel very comfortable the way BrightStar Care approaches my father. They are well trained to deal with seniors who have dementia or Alzheimer's. I trust the caregiver that comes to my house from BrightStar Care and feel 100% comfortable with them.

BrightStar Care does everything that needs to be done. The services help me get sleep while the client is up at night.

BrightStar Care did an excellent job. I only had BrightStar Care for a few days and they did everything I asked them to do.