They could improve my making sure there's coverage and continuity of coverage. The agency could be more diligent when hiring experienced or trained staff.

They have been tremendously helpful. We could not have done it without their help these past 5 weeks. The caregivers have helped the most by being timely, by being present, by giving advice of ways of doing things that are helpful to me and my family, and with their compassion. It gives me peace of mind knowing that she has eyes on her. The one thing that stands out to me is communication about coverage of shifts; they could be more proactive in letting me know either via email or text or even a phone call if there are gaps in coverage and who is covering. It would give me peace of mind so you know all those holes are covered.

She helps me out a lot. I couldn't ask for better care.

It had a negative impact because the weekend was ruined by waiting on Brightstar. The provider could say what they were going to do and that the people they sent out knew nothing about why they were there.

I have peace of mind knowing that Arlene is being taken care of. I like that they coordinate all the caregivers for me.

The caregivers have helped a lot by staying with her during the day. They're still serving my father, and I like that they're reliable.

She has lost a lot of her mobility and the caregivers handle everything well. The level of care she is getting has been excellent. I appreciate them giving us the opportunity to employ who we chose to hire to take care of my wife.

They helped him bathe, change him, moving my loved one around, and support us family members caring for him. I really like that they are all very compassionate there and would recommend them as they are a very strong company compared to others we have had.

It is a relief to know someone close is able to be there with her and check in with me. They have been very attentive to things we ask for. They call to check in.

I needed higher quality staff. They could have sent better caregivers.

They provide companionship. They help my mom be confident in our home. The caregiver needs a little more initiative.

The time they sent people is good. They did not send people for some time.

The caregivers communicate with me. They can communicate better with clients.

Being able to go home was a big help to me. The caregiver was new and was late once.

They really knew their job, and they pointed out things that my husband wasn't aware of. We used them temporarily. The people that came were prompt.

They went above and beyond with us. They were great with us and Britt.

They have put me with one of the best caregivers. They were the first ones who came out and their price is reasonable.

It has given me a lot of help because they provide me the service. I like the people that they send out.

They are on time and friendly. I have liked that they are a great staff.

They helped us by providing bathing services. I like the Brightstar has ease of communication and billing.

Our family chose this company after the new management and was told by the new owner that the patient was top priority but that wasn’t the case at all. My father was not given trained and professional caregiver instead we had to go through several and most were not trained properly and were rough and lacked compassion, which is so important working with elderly. I wouldn’t recommend using this company to anyone!

They did what I needed and took care of me. The people were very caring and kind.

They help me take showers. In the long run, they matched me up with a good caregiver.

They were pleasant and had good personalities. They were able to blend in with my husband's personality. They took up the slack for me. The people that came seemed to be able to carry about on their own without being directed.

They help with things like cleaning her up in the morning and get ready to eat breakfast. As far as my experience goes its been pretty good. I am not there to see the services in person though.

Without the services, I wouldn't have been able to be home. I would have had to be in the hospital. They were actually on time. Ms. Lisa was on time and very courteous.

I have been able to relax a little bit and not worry about her care. They are reliable. I would recommend them because of their consistency.

They are not consistent with caregivers. They could improve their communication with the client.

They are doing exactly what they are supposed to do and they give the best care possible to James that they can. They have good workers who will come out and do what they have to do.

They've helped us in every way, from food to keeping the patient clean. I like the cleanliness and knowledge of the people they send out.

They have treated her like a human being. They're really good to the patient.

I would like them to help me with the insurance but I do like the caregiver they have provided for me. I would like them to help me fill the insurgence company so I did not have to.

The caregivers need to be trained better in what they need to do for the client. The agency needs to send the same caregiver every time.

The girl makes my mom smile and does one on one time with her. My mother has the same caregiver every day but if someone else comes they do stuff without putting gloves on. They are nice.

They should pay the employees more so they have really good employees more consistently. That is it. I like that every time you call you get a person.

The level of care and the personal care has made it a positive experience. I like the personal attention and care.

They are good at helping me with things like cooking for me. I really like that they have really good caregivers that they have been sending me.

The caregivers have helped the most with just making sure that my wife doesn't do something to hurt herself, injure herself, or damage anything in the home. I like the quality of the CNA that they sent.

There wasn't much of an impact because of our circumstances. They were very good. We used them 2 or 3 times.

We would like more consistent coverage. It is hard for my husband to have someone different every day. They work very hard to be sure that people come and are qualified.

When I need to have surgery, they are there for me. They are just agreeable and they're able to fulfill my needs.

This service has been way better than the other. I take over with the care whenever I'm needed. But I can go ahead and do what I need to do in my daily life when the services are here. They are hands on when they are here, so it leaves room for me. They could be more prompt and be more engaging.

The aides were nice and did what they were supposed to do. They are responsive.

I have Parkinson's so it really helps since I'm unable to do it. They're punctual, answer my questions quickly and to my satisfaction, and they keep us aware of what to expect. They've done a good job all around so far.

Our nurse who has managed medication is great, but the caregivers detract from that. They need to provide consistent care and communicate more clearly.

The agency allows the family to be involved. The agency has very good communication withing scheduling.

We only used it twice and it's been fine. They did everything I wanted done on the days I had. They're very easy to talk to.

They are a great company to work with. they give me the basic care I need and they give me a lot of moral support. I like that they are attentive to the care and they have compassion.

Communication could make it better instead of me reaching out. One time, no one showed of for their shift. They should communicate better about who will or will not show up. I was impressed with the first lady that met with us. Her attitude was positive. The caregivers have had a good spirit. Some caregivers have been better than others.

On the weekends they are inexperienced and don't know how to work with dementia patients. They mostly come now a couple times a week so I can run errands. I would like them to send more consistent people. It came to the point where every time that someone came they were new and I would have to orient them about my husband and his disease.

The services let me go to bed and get some rest. Before I would always have to get up and take him to the restroom. I loved our caregivers.

They just did what I asked them to do. The individual I had was fine.

It helps me to have a few hours to go and do things. It is also nice for my dad to have someone else in the home. I like that they got in touch with us quickly when we contacted them.

It was mandatory because I didn't want to go to a rehab place because of COVID. I like that they are very pleasant people and the people who came to set it up were very knowledgeable.

We were able to get out and go on a family vacation because of their help! I like that they are accurate and they are friendly. They are caring of the client and of me when they call.

The agency is helpful because it made me worry through the process a lot less. I like that they are very efficient. We get the job done with no problems.

They have made things more convenient for us. I like that we have never had an issue with them. They have always sent good caregivers to us.

My caregiver helps me if I need it. She wants me to do things by myself, but she steps in if needed. My caregiver is so kind and helpful.

We work together to fit our schedules. The nurse I have now is good, she does what she's supposed to.

They have done very well, there is nothing I would change. I like having a consistent person.

I love Patty and the nurses at Brightstar. They are kind and compassionate and I'm so happy to have her with me every week. Patty you're the best!!!!!!!!!!!!!

My nurse got me where I needed to be. They were on time and the nurses were very positive.

It makes it easier on my life. They do my daily stuff. I like the care from the nurse. I always get a heads up when the caregiver is coming.

I wish that the care givers would have learned the plan of care. I would like them to make sure their staff understand the written plan of care.

The caregiver will give him a bathe. This agency will adjust until we get the right person.

He didn't allow them to do much. They are reliable in having someone there.

They are always encouraging me to keep my head up. I love the nurses. They are very sweet and I get along with them well.

They are available when I need them last minute. This agency is available whenever I need them for staffing needs.

They brought me hope when I was really down. They would sit and pray with me during the darker. I love most of the girls who come here to help me out.

We only have her a few times a week, but she's a tremendous help. She allows me to leave the house when I need to. I've been really pleased with our caretaker, Jackie.

They have helped a lot. They take care of my dad. We haven't found him in wet clothes like he was when he was in assisted living. They have good caregivers, and they don't just sit there.

They help him with his medicine. I like that they are consistent.

We have had the same caregiver from BrightStar who has helped Dennis for the past two years. She is able to go straight to work for him. It's hard when we get a new caregiver that doesn't know how to help him. When a new caregiver is sent from BrightStar, Dennis is unable to function, but we understand that we can't get what we want.

They helped with the infection I was fighting. They are thorough and attentive.

The main problem that I am having is them staying on their phone. I think one of the girls who came was too young and she didn't understand the rules.

It is a huge difference. They do light house work and we are able to leave and get errands done. They engage with my father and they provide excellent care.

The caregiver is very nice. So far everything is going well. I don't have any complaints.

They gave me my life back. I can be more active now. I like the way they care for me. Everyone in the office and down to the nurses care about you.

She just does my infusions. The nurse is fantastic. I haven't had any issues with scheduling.

I wouldn't be surviving without the services. I was taking care of him on my own. It would be impossible to do that now. If they weren't here I wouldn't know what I could do. Some of the people were just excellent. They treat my husband like family.

They help me with my stress and ease it. They will talk to me. My nurse does a good job cleaning my feet.

They make my bed and they vacuum with me. They make my bed and it's hard to make it up. They are punctual and they do a good job. The ones I have really like to work.

They finally started sending the same person every day. They are contentious about doing things around the house. The first month they were here, I got a different person every single day. It was uncomfortable having them taught the same thing every day and having them get it wrong.

It's been since I've been getting the infusions I haven't really been sick. They call and check on me. Every nurse is professional.

They make life easier by taking care of everything. I like that they do all that they are supposed to.

They made sure that he ate and took his medicine. I liked that the girls came in and you didn't have to tell them what to do.

They helped the most by always being professional. They are easy to contact and talk to.

They come to my home and they give me my medication. They also ask me how I am doing. I like that they worry about me.

They do everything for me. They help me walk around. I like everything about BrightStar Care.

They are good, they have helped me and my husband when he was living. Some people do come and they do something when I need them to. I like that the people that have come from Bright Star Care are very dependable and come at the time that they have been asked to come.

They sat with him. He was scared. They were very fast to meet our needs.

They monitor my loved one and her needs. We've been happy with the people provided. They have done a good job.

My wife sleeps on the couch. When I came back one time, the woman was sleeping on the bed. She left trash around the house and nothing was cleaned up properly. I had to do that when I came home from the hospital. Their caregiver cannot fall asleep during the night. They need to watch the patient.

She does the things that I cannot do. I love my aide. They paired me up with the best person they could have. They matched her personality.

They are very helpful. My mom was leaving the hospital one night, and they were able to get the care set up that night. They have been able to work on the phones and get someone there quickly.

They gave me a little more peace of mind. They kept in really good touch with me. If there was any updates, they would let me know.

They come and talk to you if you are lonesome. I haven't had them over yet. I would be happy to recommend them.

They helped by being here and giving me a break. They were referred to me by someone I trusted, and they had good help.

It helped because the regular caregiver was not available. BlueCross offers us 15 uses per year when that happens. It is nice to have a backup plan on short notice. It is very easy to schedule the service. I like that we get a confirmation from them.

They were prompt getting there and were all around nice people. I liked that my sister-in-law didn't have to tell them what to do. They would go in to clean and make the beds. They didn't have to ask what to do.