They have made it positive by being friendly, courteous, and professional. I like the care that my mom is getting.

They should put the proper information in the system, so I get reimbursed. The caregivers are fine, but there has been a lack of communication.

They helped the most with daily care for him, that he wasn't able to provide for himself. I liked that they had friendly caregivers.

The agency is always there to help if I need anything. I like that they are sure in what they tell you.

I had to hire someone to stay with her while she healed from a broken bone. The person that represented them was excellent.

It gives me great peace of mind and my dad peace mind that he is not alone in the home. The caregivers are very knowledgeable.

They did a good job at providing care that was needed.

If it wasn't for the care, my wife and I would be totally consumed by the care. We went with Brightstar because of the flexibility of their hours and the caregiver's willingness to do everything we need.

Right now David doesn't want anyone in the house after bad experiences. The person who came out to talk to us were not what I was expecting. They weren't prepared.

They walk together. I would recommend them because the caregiver is great.

They helped her quite a bit. They helped her with general housekeeping and taking showers. The company and caregivers were dependable and professional.

They help with any questions I ask about anything. I really like my nurse case manager and my nurse who comes to my house. They are both really caring.

We are still working out the kinks. They are very kind and they always come on time.

They have helped the most by just providing some relief to me and giving my wife better attention. I like that the caregivers are very professional and knowledgeable.

The girls that are hired don't want to work. They are not reliable.

The owner and director came out to introduce themselves. We were impressed with how professional they were with us when they were temporary.

They help with things like getting my mom outside and walking with her. I like that they have quality caregivers.

The agency has given great care to my mother. I like that they communicate well.

They have helped the most by managing her day to day activities. I like that they have been very consistent in their services.

They should have had staff available to meet our needs. They need more staff available, we waited too long for help and he died. They couldn't help us.

I guess just helps having interaction with my mom since she has dementia. It's just staffing issues right now and we need more of that available.

I am walking and driving. The caregiver has helped tremendously.

They've made my life a bit easier by having many new ideas. If you need them, they're there. I like that they're responsive.

The agency has been responsive and involved. I like this agency because they are able to do what I needed done.

When my aunt set the house on fire, the caregiver got the fire department quickly. I like the caregivers, they are amazing.

They've gone out of their way to provide my special care. I like that they're very willing to help you with any issues that you have.

They are not on time all the time and then they leave on time. They don't make up the last time. The caregivers are ok but I have to tell her what to do even after a month.

They've gone beyond just filling in. Every now and then, one of the bosses will come and fill in if a caregiver/nurse can't come. I like that they responded to your needs.

It has made it so that I don't have to go to a center to get infused. They keep me alive. My nurse is the only one I interact with who is great.

They give me peace of mind. They are very dependable.

The caregivers helped the client the most by being able to help handle my uncle in areas we would not have been able to do ourselves. Their service is exemplary. We were very pleased with their service. I liked the lady that came to interview us about their services. She is just a well of information. She was excellent and very helpful since my wife and I had never done this before.

I feel comfortable knowing that they are there for her. They are always making sure everything is good with the care services because they always call me.

They help me out. They could improve the communication.

When they come to work, they help me not have to go do the work. Their staff hasn't been that great. They don't have anyone to come in to work.

I like that they are reliable and informational. I like their promptness in returning the initial call and starting the care.

It was as good as it could get. They were helpful. The people that came knew exactly how to help. They were very reliable and the people they provided were competent.

They help with her daily life and personal care. The services are very reliable.

They can make my life easier by having a designated manager with this case. Between the agency and me to manage the caregivers. Improve better oversight of their caregivers.

They keep him safe. It is a family-like atmosphere.

They help by providing the continuity and companionship. They could improve the policies regarding the caregivers.

They need to be there when they are contracted to be there. They need to have dependability of staff.

It has been a big help. I can go away and do errands without having to worry about Joan. I feel freer and more at ease. I'm pretty new to this agency. However, they are prompt and let me know the schedule ahead of time.

I am a single person and I need the rides I do not have anyone else to drive me from to and from that I can not drive home from. I really like that they are there when I need them most of the time.

They could have a greater impact on my daily life is increasing the amount of care I get. They could improve by giving me a consistent caregiver.

BrightStar has helped me the most by giving me a bath every week. I like that it's a very friendly presentation. I like the nurse that comes to bathe me, he's a nice guy. Everyone is very pleasant.

They are flexible if something happens or comes up. The caregiver can come at different times. I haven't had any issues with the care that has been given.

They were there to keep my mom comfortable. I liked the people that came out, they were fantastic.

I have her 7 days a week. Not only does she take care of me--she communicates with me. I like the care that they give and the people they send out. When I told the office I didn't relate with a caregiver, they gave me a new one.

They have helped me the most by being here. I like its excellent service and care.

They worked with us in getting a Caregiver that we like and who shows up to provide services and they stay in contact with us in trying to fill our needs. I think they need better Caregivers as we had to go thru several before we got one that we liked

When I have needs, they answer them. They answer my needs. I like that they have their office in my community.

The agency is helpful by giving me a peace of mind. I like that they follow up with me, they are assertive, and they find a caregiver based on our needs.

One way they made the experience positive for me is by staying in touch with me. I'd recommend BrightStar Care because they are easy to set up.

They do everything we ask them to do. They are easy to work with and they give you good hours. They do everything we ask them to do.

They helped with difficult situations. They were very attentive and responsive.

The caregiver assessed the needs and is very vigilant and attends to whatever has to be done to help my husband. They assessed our needs and they are answering it with good quality healthcare personnel.

They've helped me the most by just doing their job, and they make sure to go above and beyond to answer any questions that I have. I like how they are convenient and understanding towards what I need.

They provided companionship. They could have had more consistency with her care and who was there.

They have helped to offer support to my mother and remind her to take her medicine. They have good communication and good follow-up questions.

I believe they could be a little more selective and/or give us more information about the caregivers that will be attending to the client. My mom has some unique needs and communication skills and she's having a bit of a struggle. They could have better communication between the people in the office and those in the field.

They helped with the little things. They made sure that things were within reach. We treated her as part of the family and she became part of the family. I liked that they were very responsive.

They have bee curiousness an she has not had any issues. I like how they are on time, and there was only 1 issue.

They make sure we have everything we need before they leave. I like that they have a general idea of what to do when they come.

They've always provided what I need when I need it. The people that work here are wonderful.

They were allowed to visit her during the pandemic when I was unable to. I felt comfort knowing someone was visiting her during that time. I would recommend them because they are friendly, do what they are asked to do, and they overextend themselves.

They do things for me. They take me to doctor's appointments. I need them. I would recommend them. They have good employees.

They help our family, and they help improve his medication for us. I like how they follow through with everything.

It was essential for her to have their care. They were there for her and available for her. I like that they had people available.

They provided someone to care for her and be a companion. They were always here and available. They were nice and kind to my mom.

It's a huge impact. We are upping the time with them too. I like the quality of care Brandy gives.

They provided service in a timely matter and found the right person for my dad. They were able to find someone to see my dad during COVID. The facility would not allow outside people, but one person was able to.

They were knowledgeable and friendly. They did really well when they had the personnel.

They help me out most with my showers. They are on time and professional.

I needed someone to watch him so I could get some rest. She took care of him so I could sleep. They are very helpful. The caregiver they sent over was excellent.

Some of the caregivers go above and beyond and engage my mother. If someone young is there she regresses and clams up. Some of the caregivers are amazing and others just show up and don't do very much.

It gives my daughter and I time to go out. We stayed up there for a month, the two times we've used the services. It gave us some free time. The first time we used them, we had the most wonderful experience with the caregiver. She was wonderful.

I'm just thoroughly enamored with the caregiver they assigned to my mother. She was pleasant, thorough, and checked my mother's blood pressure several times a day. They are very thorough, they schedule the time slots well, and they took the information about my mother's medication to a nurse. They follow up and were thorough about bringing up the services to her.

They were so sweet to her and very kind. They were gentle with her. The quality of care is amazing. We only used them for a few days but they were excellent.

He likes to have the caregivers over to talk with. The caregivers don't always clean the best.

The family seems to be pleased with the services. They started off on a rough foot, but they seem to be better now. They are pretty good, but it depends on the pricing. They are reliable, though, and that's why we like them.

They could have CNA's available everyday and that they can call me when they are going to be late. Some of them are CNA's.

They help with companionship and daily tasks she needs done. They are having a very hard time covering my mother's shifts.

The caregiver is a good companion to the client. The client really likes her a lot. The caregiver we have is the same person. That is wonderful.

They were timely. They were there on time. There are different companies there, I just picked and went with it. We had them before, so I went with what we had before. The lady that runs the company was very professional. She did all the background checks and everything. I liked the way she handled herself.

They have a consistent person coming each week and that is very helpful for my mother to make her feel comfortable. It has been much more consistent since the beginning and we are very pleased.

The last two weeks was good since they sent the same person everyday. Before that they kept sending different people. They need to improve their communication.

She does light housekeeping and dinners. They have good caregivers.

They come in and do things on their own. They show up on time and know what they are doing.

My caregiver will come in for a short period. They make sure I am safe when I am showering. This agency is punctual in everything they do.

It is life saving. I couldn't do what I do without it, so it's great. I have had quality people the last few times, so that is good.

I don't know what I would do without her. I don't have to worry about the client while I am gone. She changes him in the morning. I like the fact that I have one person that takes the full number of hours that I need. We get 35 hours. I don't have to reorient someone all the time.

It was difficult when they didn't show up. When we hire somebody to do something they need to be able to do it. We didn't have a great experience. We wanted them to show up when they said they would. I would get a call sometimes the morning of to be told we weren't getting services that day.

The aides will clean for me. They know how to go about the different chores. This agency is thorough in what they do.

They came and helped me with the work that is needed for my loved one, such as giving a bath. They are a bit more expansive than others.

I needed them because he has to Post Traumatic Stress Disorder. He was falling and those at Austin Park could not watch him for eight hours a day, so that is why I called and got help. It has been hard because of the COVID-19, they have not been able to get somebody in there every time, and that is really not their fault.

They help me go up and down the stairs and they wipe for me. Sometimes nobody comes out like they are supposed to.

The client was bedbound so she took care of him with my help. The first CNA they sent was excellent.

There is still much to do but it certainly helps. There is not enough. They seem efficient and I like the people I've met. They have sent some good people to work with us.

She was very hospitable and did everything without being told. I just wish they were a little more affordable during these crazy times.

They were very professional about everything. Everyone was very responsive and flexible.