BrightStar Care St. Croix Valley

  • 8951 33rd Street N, Lake Elmo, MN 55042
  • (651) 234-0044
  • 4.5 ( 100 reviews )
  • Home Care

Related Costs

Description

Reviews

4.5 ( 100 Reviews )
review users
Billy Jean H
I need them to help me with cooking. They need to have a step-by-step instruction on how to do things. They could find an aide that can cook.
review users
Anonymous_7037
February 16, 2023
The agency could give me a stable time with the caregivers. I like the agency because I know they will be here at the same time every time.
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Anonymous_6853
January 24, 2023
Knowing that my husband is getting excellent care, frees me up for some of the tasks I need to do. They are efficient and very friendly.
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Claire W_2
January 05, 2023
They are good at being helpful. They are helpful and friendly.
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Bob W_21
They help my mom with cleaning. I like that they are flexible if we decide we don't need a caregiver on a given day.
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Elizabeth S_29
December 05, 2022
I feel like the people they send know what they are doing. It is good for to have other people to socialize with. I like Sherry. She is very personable and soft-spoken.
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Janet M_23
November 16, 2022
They are helpful with the medications and set them up very well. They are very dependable.
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Anonymous_6700
November 04, 2022
It has helped because I don't have to be there every day. The clients don't want the help, but they need the help. I know it's not their fault, but it's frustrating that they don't have staffing.
review users
Mary L_63
October 10, 2022
I am a person that has always been able to be there for other people, but my health made it, so I couldn't do that anymore. It was difficult for me to know I would have to have a caregiver, but I have learned a lot from this experience. I like that I have a caregiver that just comes for a few hours a few times a week, rather than long days. I have recommended them to my friend across the hall even!
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Anonymous_5752
October 05, 2022
The lady that comes with me is a perfect fit. We are able to laugh and we are super close. I have been working with the same person for multiple years.
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Gary M_14
September 26, 2022
They have helped me by doing things that I can't do. I like that they are efficient and on time.
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Trish R
September 13, 2022
It will ask me to go out and my husband has Parkinson's and it is good to have them during the week so I am not here alone and go out and be able to do things. They are easy to talk to and I know Sydney and can call her if I have any problems and we can discuss them. They are always interested in making me happy.
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Anonymous_6363
August 03, 2022
They made sure I had good caregivers that took care of me. They sent out very good caregivers and the office was very prompt.
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Mary N_16
August 03, 2022
They are always concerned about me. I like that they are very thorough, continuous and friendly.
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William N_7
July 20, 2022
They have helped the most by keeping me clean and doing housework. I like that they send out good people.
review users
Linda H_41
July 06, 2022
They have helped him with going to the bathroom, eating, and walking. I like that they give high quality care.
review users
Leslie D_4
June 15, 2022
She helps at night so that I can get some sleep. She understands what he needs. I like the people, the training that they give the people, and that they are reliable.
review users
Anonymous_6166
June 06, 2022
They're trying to get me better. They work with me. They're doing a good job.
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Tana H
May 04, 2022
They provide great caregivers for me. I only had two caregivers and they have been excellent.
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Sharon A_4
April 07, 2022
I get respite care for my husband so I can go out and do things. The communication is good and they answer any questions.
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Anonymous_5854
March 08, 2022
I like their attitude. I like the people I have dealt with, they are very nice, helpful, and knowledgeable.
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Anonymous_4456
March 03, 2022
It is a big, big help, I wish I could have more. It would be nice if they could be here every other day to get him in and out of bed but they cannot do that. I don't have to worry about him in their care. They make us feel comfortable. They phone the day before they come. They are very pleasant.
review users
Anonymous_5046
February 07, 2022
They have built trust which is very important to us. They are friendly.
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Owen N
November 18, 2021
It's an event of the week that we look forward to. They help us by providing some things that I can't really provide. They provide an extra voice for personal care and things like that. They keep in touch with us and the nurse comes often enough. The providers all fit in well.
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Anonymous_5253
October 07, 2021
They went out of their way to provide care and companionship that my husband needed. I liked that they provided good quality caregivers. They are amazing.
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Noreen M_2
September 25, 2021
The agency could have some qualified people stay where they are at and when they are needed. They can't get anyone to come out and help me.
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Gerald H_4
September 07, 2021
The caregivers give me transportation when I need to go places, and help with showers. There is nothing I can offer that they could improve.
review users
Catherine "
It is so helpful, they do things I can't do anymore or things that are too difficult. I like that they are here, they rarely miss a day or client time. They do very good and we have excellent people.
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Ellen S_12
August 05, 2021
The caregivers that I have are very nice. I like the people they send out to me.
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Sara T_2
June 15, 2021
They seem to know what to do without being told all the time. I like that their people are well-trained.
review users
Renee Z
June 10, 2021
In another agency they could just come out for an hour. We didn't need so many hours at a time. We just needed someone to check my mom's blood. Everything depends on the caregivers. We had issues getting dependable people. We have probably had about 30 caregivers in the year we had them. There were about 3 that I really liked.
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Ellen S_9
May 25, 2021
Being present and doing things I am unable to do makes a big difference. They follow through with what they say. I like the people that work with us.
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Wilfred H
March 03, 2021
They help me with a shower. They do a good job with helping us.
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Ellen H_10
March 03, 2021
The only thing she does is set up his beds. I like our new caregiver; she's very personable and friendly.
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Clarence M_1
February 19, 2021
I like that I don't have to second guess myself with getting my pills mixed up. They're very kind and courteous.
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David W_16
February 12, 2021
They help me with my pill boxes. They just show up on time and they check my feet.
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Barb C_3
They are kind, caring, and they do everything for him. They talk to him when he wants to be talked to. They take care of my dad and help him. He enjoys most of them.
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Tom G_6
February 03, 2021
I'd like better scheduling. I get good services.
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Anonymous_4562
February 03, 2021
I have nothing to compare it to, but when the nurse comes, she is good. I especially like the caregiver who was given to us a year and a half ago.
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Robert K_9
January 21, 2021
They help with cleaning my place and some more. They do their job and are very friendly.
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Anonymous_3732
January 06, 2021
They made my life easier. They did what they were supposed to do. I like that they worked with my schedule.
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Anonymous_4315
December 17, 2020
They help him with his medication. The lady that helps with cleaning is very good and the nurse is very good.
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Anne Marie S
December 16, 2020
They provide me with my medication and have been very trustworthy and wonderful to come into our home. The nurses are absolutely wonderful.
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Mike K_11
December 14, 2020
My father needed help and he could call on them for help. He could have normalcy with our family. I liked the CNA because they actually cared about what they were doing.
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Wayne S_7
December 11, 2020
They could be doing their full job. Whenever they leave, I have to go back and finish what needed to be done. They could provide a proper cleaning.
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Byron M
It is very helpful. They help with his bathing and his meals. They are very flexible and they communicate well on scheduling.
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Dennis G_1
November 23, 2020
They are friendly and professional people. They have a lot of knowledge and take good care of their people.
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Anonymous_4211
November 23, 2020
Before they were coming my wife had to help me so now my wife does not have to do it which is very nice. I have the same caregiver come everyday.
review users
Anonymous_3754
November 21, 2020
I lost a leg. I need someone to help me get through life. It is impossible for me to do the things I used to. They shower and dress me. Sometimes the communication isn't the best. They sometimes have people come last minute.
review users
James L_23
October 23, 2020
She helps me with my pills. They do wonderful. She is a very nice lady.
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Janet K_10
October 22, 2020
They were very nice and performed their duties like they should have. They have been very wonderful.
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Anonymous_3284
October 07, 2020
The caregivers only watch my husband to keep him safe because he is bed bound. They are a well recommended company and local.
review users
Kim L_8
October 07, 2020
They make our lives easier. They can put up with the objections that are raised. They give us extra breathing room. They are professional and flexible. I know that my in laws are being taken care of with a high quality care.
review users
Mounir M_1
September 14, 2020
They come four days of the week for three hours. They change his briefs and his bed. They help me a lot. They try to send people trained who are responsible. They take care of any complaint we talk about.
review users
Anonymous_4052
September 14, 2020
I like that they will do the criteria I have set up for them. I like that they are consistent.
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Barb F_2
The CNA that comes out give my husband his baths which was hard on my body to do for him. I already have recommended them. They are very reliable and they have a wonderful staff.
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Anonymous_4012
August 17, 2020
They were really friendly. I like them but I didn't like the fact they didn't get my daily stuff.
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Kim L_7
August 06, 2020
They've been attentive to our needs and not overly bureaucratic. They've been very nimble. I like their flexibility with the options and the ability to change care options.
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Carol E_11
July 27, 2020
My daughter is tiny. I was weight bearing. They helped with that. I like the flexibility that I had with them.
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Laverne B
It's very helpful. They do a good job.
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Roger S_14
July 15, 2020
I wouldnt have a life without them. They help me get out of bed in the morning and take a shower. They get me breakfast and get me started for the day. The people are so friendly and helpful.
review users
Maija T
July 15, 2020
I don't have to drive an hour away. And they reach out to me and schedule my appointments. I like my nurse.
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Barry L
The most helpful was all of it, they all helped with his personal care. I liked their organization and follow through and attention to detail.
review users
Vernon Peter SR B
The most helpful part is that the nurses make recommendations to me in regard to my condition. I like the nurses that BrightStar Care has.
review users
Richard (_1
June 05, 2020
They come in and take the vitals and do my pills. I appreciate that. They're doing a good job but they can't do it all. The caregivers come on time.
review users
Betty W
The caregiver, Alyssa, gave great companionship to Betty and was very reliable. There seemed to be confusion with the scheduling a lot, so having a better scheduling system would have been helpful.
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Don O
May 22, 2020
It is really important to us when we need a day off. The staffing is a problem. There is turnover with the caregivers. They sometime don't have staff available.
review users
Amanda C_2
April 15, 2020
They help him get to his appointments and to the grocery store. It's been tremendous for him to know someone is there. I think the first aide didn't seem to care and was in it for the paycheck. My dad tried to keep on top of him. The second caregiver has been good and very proactive.
review users
Vicki _1
April 10, 2020
I would like more consistency in caregivers. I've liked that they keep everyone informed and their contact.
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Steven D_1
April 08, 2020
It helps me a lot. They take care of all my medications. I like that they're always on time.
review users
Anonymous_3590
March 19, 2020
When they did have caregivers show up, they did a good job. They could have been consistent with their caregivers and availability.
review users
Steve W_16
March 12, 2020
I live an hour away, so they handle a lot of things that come up like going to the grocery store or getting medication. It has made me feel better knowing that someone is there to help him out. I like the caregiver because he seems to be a good guy and gets my dad involved. I also like how on top of it they are and if there are questions, they notify us.
review users
Lori P_1
March 10, 2020
They are doing fine since we only have one caregiver come in once a week. We had a rocky start with the billing processes. They said that they worked with the insurance company before, but they did not bill correctly, and that was a stressful thing. We also have gone through a couple of different people.
review users
Cindy_2
February 06, 2020
We had an experience a month ago where the nurse was coming out, and I drove 45 minutes to get there and she never showed up or called. We're in between caregivers right now. They can improve by being on time.
review users
Tom F_8
January 09, 2020
There was not much they could do from a medical standpoint, but they showed empathy, and they cared. They would take her on walks and tend to her. I appreciated the quality of the people that we were given. They were able to do the housekeeping that was needed.
review users
Dave P_3
January 09, 2020
It's been good for her to have someone coming during the day since I work full time. Having someone come in and work with her, help her out, and just talk to her makes things go a little smoother for her. They've been communicating with me on any changes or anything that is happening. I usually hear from their associates, which is really good.
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Don O_2
December 10, 2019
It provides respite so I can get out of the house. It is convenient.
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Anonymous_1144
November 19, 2019
They quit on me as a maid service and now they send a nurse. They have been serving me for about 3 or 4 years. They are fairly prompt.
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Rita T_1
November 12, 2019
I think it had a positive effect on her. She looked forward to the visits. They could have helped with more cleaning and laundry to be more helpful.
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Mary d
October 14, 2019
They do it the same day every week. There is a lot of turnover in staff, but he seems happy with everyone he works with. It had improved his life because of the reliability. I like their flexibility. When we were looking for the care, we needed minimal care. They were the only company that was flexible with what we wanted.
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Edith H_1
October 08, 2019
It kept him out of memory care for as long as possible. I liked that the people were pleasant and easy to deal with.
review users
Glen W
September 04, 2019
If my wife is sick, we would like to get spur-of-the-moment help. They're professional and personal. We can count on them.
review users
Elizabeth (_4
August 14, 2019
It is good to know you have someone dependable to come. I am happy with it. I would recommend them to anyone who needs care.
review users
Liz J_1
August 14, 2019
The services give me time away. I like that the agency is friendly.
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Robert (_4
July 18, 2019
They make it possible to live the way that we live. We can't do any labor, and if we fell down, we would need help to get up. They make it so we can stay in our home, and we love them. They try very hard to have people who are able to do the job. The people that they have sent us have not been quite as good, but the one we have now is excellent. We are happy with it.
review users
Laurie H_1
July 02, 2019
They could make special note of what the family requests them to do. People come and go pretty quickly, so they don't have reliable help. Getting reliable help would be good.
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Noutong L
July 02, 2019
They did a great job! Some of them were professional. They needed to put all the documents in the folder. Some caregivers didn't do that.
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Anonymous_1919
June 21, 2019
They are very personable. They have helped me by giving me time away. They need to be more consistent with the person that comes to be with my loved one.
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Oscar "Lloyd" S
Whatever I need, they usually supply it. I like that they are very accommodating to my needs.
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Anonymous_2041
June 06, 2019
They do what they are asked and take care of my mother. They could improve on their communication.
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Anonymous
November 09, 2017
Today it didn't work out to good. Monday is my free day. I don't get charged if I don't use it. I made reservations last Monday, and they cancelled the lady coming out here. Today, they were going to send a lady out here till 1:15 for a hair cut. Somebody took my spot at the barber shop. I had to find my own way down there. I called the office up to cancel it. They made a new set of rules to notify them within 12 hours. They could have people in the office that know what they are doing.
review users
Anonymous_241
May 20, 2019
I am not able to help my husband shower, so the caregiver will do that. They will do our laundry, but they wash everything together and do not wash things according to colors.
review users
Mr. M
May 02, 2019
They help me with respite hour and it gives me a chance to take a break with my wife. I like that they send people that are good and trained.
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Leonard S_2
May 01, 2019
They are there for me and to make things easier. I like the fact that they care about their people.
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Karen N_5
April 11, 2019
It helps give him confidence to live in his own home. I like the quality of his providers and the excellent follow up his management group has had.
review users
Richard K_3
March 22, 2019
I don't think the girl that comes has had a raise or has health care.
review users
Daniel M_5
March 13, 2019
It helps me a lot. I don't have to do some of the things which hurt my arm. The caregivers that come in are understanding of my needs and do what I tell them to do.
review users
Diane P_10
March 13, 2019
They helped with hospice care and helped the family keep our loved one at home. They did a great job. All of their staff from the very begging was very high quality, kind people.
review users
Heidi (
March 08, 2019
They take the burden of the physical activity I have to do. They help the days goes by. They should take more initiative with the things we need.
review users
Russell N
March 01, 2019
They do the cleaning in my house. I would tell a friend this agency is good.
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